Patient Access/Front Office

Question 1

HINN

Answer 1

Hospital Issued Notice of Noncoverage

Question 2

Primary functions of the patient access department are

Answer 2

-scheduling
-preadmission and preregistration
-precertification and preauthorization
-registration and admission
-insurance verification
-financial counseling
-collection
-compliance

Question 3

Efficient and effective scheduling can..

Answer 3

Reduce dissatisfaction of physician, administrative, and clinical staff, and patients.

Question 4

Errors in scheduling can..

Answer 4

Create havoc, downtime, overbooking, and dissatisfied patients.

Question 5

Scheduling results require balance of these three elements

Answer 5

1. Patient satisfaction
2. Collection of financial information, demographic information, and insurance information
3. Clinical services

Question 6

What information is gathered during the preadmission/preregistration process?

Answer 6

-patient demographics (name, address, DOB, SSN, etc.)
-financial information
-socioeconomic information

Question 7

Complaints decrease with a solid preregistration program because?

Answer 7

-financial planning and counseling can be done in advance of service
-patients are familiarized with the admission process
-special needs can be identified and accommodated
-admission time is reduced