Pathway To Success

Question 1

Active Listening

Answer 1

Process Of Using Verbal And Non-Verbal Signs That Show The Speaker You Are Interested In What They Are Saying

Question 2

Average Ticket

Answer 2

How Much Your Typical Guests Spends Per Visit On Services And/Or Products

Question 3

Body Language

Answer 3

Communication Cues Provided By The Movement And Position Of The Body

Question 4

Booth Rental

Answer 4

Business Process Where A Stylist Can Rent Space Within An Existing Salon And Run Their Own Business Performing Cosmetology Services (Also Known As Chair Rental)

Question 5

Brand

Answer 5

“Mental Imprint” Characterized By A Symbol Or Logo That Is Earned And Belongs To A Product, Service, Organization, Individual And/Or Event

Question 6

Business Plan

Answer 6

Report Or Plan Of Action That Describes The Current Or Projected Future Of A Business

Question 7

Business Records

Answer 7

All Records Associated With A Business That Must Be Organized And Maintained To Satisfy All Federal, State, And Local reporting And Taxing Requirements

Question 8

Cancellation List

Answer 8

List Containing The Information Of Guests Who Could Not Be Booked An Appointment On The Time And/Or Day That They Originally Requested

Question 9

Capital

Answer 9

The Money You Will Invest To Start Your Business

Question 10

Close-Ended Question

Answer 10

Question That Can Be Answered In A Few Words And Does Not Require Elaboration

Question 11

Commission

Answer 11

Percentage Of Dollars Brought Into The Salon From Guest Services And Products Sold By A Particular Stylist

Question 12

Consultation

Answer 12

The Process Of Obtaining The Information You Need From Your Guest In Order To Suggest Services, Products And Solutions To Their Hair And Body Needs

Question 13

Consumption Supplies

Answer 13

Supplies Used In The Daily Operation Of The Salon

Question 14

Corporation

Answer 14

Business Comprised Of A Group Of Stockholders Who Have A Proprietary Interest In The Company And Its Welfare

Question 15

Ethics

Answer 15

The Principles That Guide Your Professional Behavior

Question 16

Goal

Answer 16

A “Target” That Is Planned, Monitored And Reached Within A Scheduled Time Frame

Question 17

Guest Referral

Answer 17

The Process Of Gaining A New Guest Who Was Referred To You By An Existing Guest, Usually Through A Word-Of-Mouth Recommendation

Question 18

Guest Retention

Answer 18

When Guests Continuously Return For Scheduled Services, Remaining Loyal To The Salon And You

Question 19

Guest Service Cycle

Answer 19

Guest Service Blueprint Used To Ensure A Satisfactory Guest Experience At Each Stage Of The Guest Visit

Question 20

Impression Management

Answer 20

The Attempt To Ensure Only Positive Impressions Of You Are Perceived By Your Guests

Question 21

Insurance

Answer 21

A Written Agreement That Once Purchased, Guarantees That The Business Is Protected In The Events Of Accident And Injury, Fire, Theft And Loss Of Ability To Do Business

Question 22

In-The-Chair-Rebooking

Answer 22

Rebooking Your Guests Before They Leave The Styling Station

Question 23

Job Description

Answer 23

Document Stating All The Responsibilities And Tasks For A Particular Job Position

Question 24

Marketing

Answer 24

The Use Of Written, Verbal, And Visual Communication Designed To Attract Potential Guests To Your Business

Question 25

Networking

Answer 25

Utilizing Social Settings As An Opportunity To Meet New Guests

Question 26

Non-Verbal Communication

Answer 26

Unspoken Messages Sent Through Eye contact, Facial Expressions And Body Language

Question 27

Open-Ended Question

Answer 27

Question That Requires More Than A Few Words To Answer And Is Used In An Effort To Draw Out Information

Question 28

Paraphrasing

Answer 28

Using Your Own Words To Summarize What You Heard The Speaker Say

Question 29

Partnership

Answer 29

When Two Or More Persons Share In The Ownership And Operations Of A Business

Question 30

Personal Hygiene

Answer 30

Following A Daily Routine To Maintain Your Body’s Cleanliness

Question 31

Personnel

Answer 31

The Employees Of All Positions In A Particular Business Or Company

Question 32

Portfolio

Answer 32

A Collection Of Your Best Work In Digital Or Paper Form

Question 33

Professionalism

Answer 33

Behaving In A Manner Appropriate For Your Business Setting

Question 34

Rebooking

Answer 34

The Process Of Scheduling Your Current Guest’s Next Appointment Prior To Them Leaving Your Salon

Question 35

Record Keeping

Answer 35

The Accounting Practice Of Maintaining And Organizing All Business Records

Question 36

Resume

Answer 36

A Communication Tool That Catalogs And Summarized Your Education, Employment History And Professional Accomplishments

Question 37

Retail Supplies

Answer 37

Professional Products That Are Sold To Guests Through Your Recommendations Based On Their Hair And Body Needs

Question 38

Salon Operation

Answer 38

The Skills And Processes Necessary To Run A Successful Salon

Question 39

Self-Esteem

Answer 39

Overall Evaluation Of Self-Worth

Question 40

Sole Proprietor

Answer 40

A Business That Is Solely Owned And Managed By One Person

Question 41

Stereotype

Answer 41

A Widely Held Belief About People Who Share A Common Trait Or Belong To A Particular Group

Question 42

Stress

Answer 42

Physical And Psychological Responses To Demanding Situations

Question 43

Target-Market

Answer 43

Those Individuals Who Are Most Likely To Purchase Your Services And/or Products Through Direct Marketing Efforts

Question 44

Up-Selling

Answer 44

Also Known As Ticket Upgrading, Is The Action Of Selling Your Guest Additional Services And Or Products Based On Needs And Solutions Also Known As “Add-On” Services Or Products

Question 45

Value-Added Service

Answer 45

Giving Your Guests A Higher Level Of Guest Service Than That Offered By Your Competitors, Thereby Creating The Perception Of Value To Your Guests

Question 46

Verbal Communication

Answer 46

Using Words Or Language To Communicate

Question 47

Written Agreement

Answer 47

Any Formal Document That Is A Signed Agreement Between Two Parties And Predetermines How Certain Situations Will Be Handled Should They Arise