Past paper January 2019 Flashcards
Identify and describe two wireless technologies that could be used to track shoppers as they move through the retail park
Bluetooth as it pairs devices 10 meters of the user
WIFI can track where the user is in the map
Bluetooth- a temporary short range communication within 10 meters of a device
Identify and describe two digital security methods that could be used to keep the data secure
Anti-virus to scan and remove virus in a computer system
Firewall prevents unauthorised access to data packets by checking the destination address and source of the data packets
Discuss, using examples, the benefits and limitations to Monty Bella Retail of using virtualisation technologies
Adv:
Reduced cost as there is no need to purchase a server
Scalable
Dis:
Security issues- third party/provider looking after the data
Recurring cost
Business does not have control of their data
Identify one piece of communication hardware needed to create a wired LAN
Switch or Hub
Describe two ways Monty Bella Retail could use a wired LAN in its retail park
Files can be shared and backed up
Data stores can be collected and be stored centrally
Describe one protocol that could be used on the wired LAN
SMTP-transfer emails between mail servers
POP-to download emails
Explain, using examples, three types of productivity software Monty Bella Retail could use to manage its business
Database software to store structured data
Spreadsheet used to analyse numerical data of number of customers in location of each store
Emails to send messages such as promotion information to customers
Explain why the appropriate use of language is important when justifying the use of new language
When justifying technology formal language should be used when it is used in a work presentation
Identify and describe two communication skills, other than appropriate use of language, IT staff should consider when justifying the use of new IT to the senior management
Eye contact to increase audience interest
Body language
Questioning techniques
Identify and describe two ways IT staff can demonstrate they are ready to work
Appropriate clothing such as a smart outfit when giving the presentation to the senior management team
Assuring you are well groomed so you can clearly communicate when presenting to the senior management team
Discuss the operational issues Monty Bella Retail should consider when moving its IT infrastructure to public cloud management
Information security:
-Authencation
-Access level
-Software update
Disaster and recovery plan
Change management- managing the chain from physical to virtual
Explain the purpose of MIS and CRM systems
MIS Used to collect, store, analyse and present data for an organisation
CRM Used to improve the relationship between the organisation and its customers
Identify one other type of server Monty Bella Retail could use
File server
Mail server
Printer server
Application server
Database server
Web server
Hypervisor
