PASSWORD DOES NOT WORK

Question 1

changed password recently

Answer 1

yes, special characters, yes, at end of psswrd, yes, change psswrd again

Question 2

can you log into cprs/vista

Answer 2

yes, try picis again and/or change password. no, change password

Question 3

still cannot get into picis

Answer 3

try another workstation or kiosk, still cannot get in, s/c to check key and menu. S/C may need to run updated batch