Passenger Operations Study Guide

Question 1

Who is responsible for the safe movement of the train, including proper conduct of employees on the train

A. Conductor
B. Engineer
C. Assistant Conductor
D. Operator

Answer 1

Conductor

Question 2

What is the responsibility of an Assistant Conductor who observes a violation of operating rules or instructions that may jeopardize the safe operation of the train?

Answer 2

written report and report to supervisor

Question 3

Train must be available for passenger boarding:

A. Five minutes prior to the train scheduled departure time

B. Immediately upon completion of preparation procedures

C. Passengers are boarded at the discretion of crewmembers

D. All of the above

Answer 3

Immediately upon completion of preparation procedures

Question 4

To the best of their abilities, employees working on a SEPTA train must not permit _____

A. Bicycles during off peak periods
B. Pets in carrier
C. Begging or soliciting
D. Passengers in wheelchairs

Answer 4

Begging or soliciting

Question 5

When a passenger reports an accident to an employee. What steps must be taken?

Answer 5

Employee must notify Conductor/ crew member.

Question 6

Unless otherwise instructed, when a train arrives at it’s final terminal crewmembers _______

A. May depart as soon as the train stops safely

B. Must remain at the proper location until all passengers have detrained before yarding

C. Must determine by physical inspection that all passengers have detrained before yarding and securing equipment

D. B and C

Answer 6

Answer: B and C

Question 7

While an employee is engaged in serving the public, which of the following are prohibited?

A. Furnishing their name upon request

B. Passengers boarding trains without shoes or shirts

C. Enforcement of regulations prohibiting smoking on SEPTA property

D. Making station announcements

Answer 7

Passenger boarding trains without shoes or shirts

Question 8

True or false.

While performing service on a passenger train, crewmembers are encouraged to occupy seats with passengers and enter into conversations as long as they are courteous.

Answer 8

False

Question 9

If a dispute arises with a passenger that cannot be handled courteously, what procedure must be followed may an Assistant Conductor?

Answer 9

Notify/report to Conductor

Question 10

What assistance must a employee provide to a passenger using a wheelchair?

Answer 10

Latteral movement over threshold

Question 11

What must be determined prior to allowing a passenger using a wheelchair to board the train?

Answer 11

Must determine their destination to make sure it’s wheelchair accessible

Question 12

When train crew employees are aware that a passenger with a hearing impairment is on board, what additional courtesy is the employee required to give this passenger?

Answer 12

Must notify personally when the train is approaching deaf passenger’s destination.

Question 13

True or false.

Crewmembers are required to make partial high level platforms accessible for boarding and disembarkation to passengers only if they appear to have a disability.

Answer 13

False

Question 14

What publication may be used to inform employees of schedule track work, requiring crewmembers to make on-board announcements informing passengers of possible delays?

Answer 14

Division notice

Question 15

What restriction is placed on the wearing of earrings by the SPO-1 manual?

Answer 15

non-hanging, post type earrings with the diameters less than 1/4 inch.

Question 16

SEPTA passenger trains consisting of 2 or more cars must have at least _____ regardless of the time of day.

A. Only the lead car open
B. The first two cars open
C. Only the rear car open
D. All cars must be open

Answer 16

The first two cars open

Question 17

Which doors must be opened during peak hours in order to permit safe and efficient loading and unloading of passengers at Jefferson Station, Suburban Station, and 30th street (high level platforms)?

A. All doors except the rear door
B. All doors except the first door
C. All doors on the platform
D. All doors on the first two cars

Answer 17

All door on the platform

Question 18

At all high level platforms the Conductor or an employee designated by the Conductor must be positioned at the rear open door for each station stop to _____

A. Determine when it is safe to start the train

B. Observe the departing end of the platform for safety hazards

C. Observe passenger in the coach

D. A & B

Answer 18

A & B

Question 19

Which of the following statements is false?

A. Passengers are not allowed to occupy the vestibule

B. It is permissible to leave the doors open as long as they are on the side away from the passenger platforms

C. Wheelchairs are not permitted to occupy the aisle of a train

D. While the train is in motion the door between the coach and the vestibule must be closed

Answer 19

It is permissible to leave the doors open as long as they are on the side away from the passenger platforms

Question 20

When is it permissible to place a wedge under the vestibule door or lock the latch of the vestibule door to keep the door open?

Answer 20

When the A/C fails

Question 21

When is an Assistant Conductor permitted to pass communicating buzzer signals or hand signals to start the train

Answer 21

When instructed by conductor

Question 22

When a passenger inquires about a lost item, you should direct the passengers to ____

Answer 22

Passenger service office
(Suburban station)

Question 23

When doors used at center city stations are not to be used at outlying points what procedure must be followed?

Answer 23

Must make announcement of which doors are available

Question 24

When reporting for duty to work a train Assistant Conductor must report to the ____

Answer 24

Conductor

Question 25

In the even of an evacuation what must be done with bicycles that have been permitted on the train?

Answer 25

Must leave bikes on the train and put in safe location, and advise suburban station supervisor