PAs Flashcards
Before Departure
Good morning and welcome aboard this Cathy Pacific service to xxxx .
I am your Captain, Tom Mollart, joining me on the flight deck today is First office Gerald. We will be taking you to Manila in 1h10
Today, Agnes and her team will be looking after you in the cabin. She will shortly be showing you a safety video, this is for your well-being, so please pay attention.
I would like to remind everybody that for your safety and those around you, please always keep your seatbelt fastened when seated.
We are just waiting for the last few bags to be loaded and doors to be closed.
Then shortly, we should be pushing back.
I will get back to you again before our descent into Osaka. In the meantime time, please sit back, relax and enjoy the Cathay Pacific service.
De-icing
Good evening, this is your captain speaking again. As some of you may have noticed it’s snowing outside. Because of this we need to de-ice the aircraft structure.
The process shall take approximately 10 minutes, in this time we have to switch the air-conditioning off as to prevent possible fumes entering the cabin.
I thank you for your patience.
Departure Delay
*5 minutes after starting engines or landing. then every 20 mins
This is your Captain speaking, we are currently holding position and waiting for xxxxxxxx. (reason for delay)
- ATC restrictions for departure
- Traffic pushing back around us
- Offloading some baggage
I expect the delay to be no longer than xxx minutes.
I will keep you updated as much as I can.
Thank you for your patience.
Emergency Landing
Below 5,000’
- Confirm with the crew that the cabin is prepared for landing
- If conditions permit, the flight crew will make a final PA to the passengers
2 Minutes Before Touchdown
- “Attention, Crew at stations” x2
- Crew immediately return to their seats and do a silent review of duties
30 Seconds Before Touchdown
- “Attention, Brace Brace” x2
- If this fails, cycle the seatbelts 6 or more times
- Cabin crew take up the brace position
- They will shout brace commands until the aircraft stops
After Stopping
- If a situation needs more time
- “Attention crew at stations” x2
- To cancel the alert phase
- “Crew Normal Operations” x2
Diversion Mid flight
Can I have your attention please.
This is your captain speaking.
- We currently have a sick passenger on board that requires immediate medical attention.
- We have a slight issue with one of the aircraft systems that requires us to divert.
- We have had a technical problem with one of our engines. The aircraft is safe and secure.
Due to this we will be diverting the flight into XXXX airport. Landing in approximately xxxx
- Emergency services will be standing by to aid the passenger, and then hopefully we will be on our way again.
- Engineering will be available to try and rectify the problem.
Please could I ask you remain seated after landing,
- in order to not hinder the medical staff.
Thank you
Diversion to Alt
- Call the ISM before to give them a heads up and tell the crew.
According to the latest updates from Air Traffic Control, XXXX airport is currently closed due to xxxxx. (WX, landing restrictions…)
We will be diverting to our alternate XXXX.
- Here can expect a quick turn around and hopefully then return to XXXX.
Our estimated time of arrival in XXXX (ALT) is xxxx.
Cathay Pacific agents in XXX (ALT) are currently looking for the best solution for each of you. ????
Emergency Landing / Ditching
May I have your attention, this is the captain speaking. We have had a severe malfunction in one of our systems and, therefore will be making an emergency landing.
This is a different kind of landing, but the aircraft is designed to cope with this situation.
It is essential that you keep calm and follow the flight attendants instructions. They are well trained to deal with this situation
I ask you remain seated with your seatbelt fastened until the aircraft comes to a complete stop and wait for further instructions.
Go-Around
We have discontinued our approach due to:
- Inclement weather
- ATC request
- Traffic on the runway ahead of us
We will restart our landing procedure in a few minutes.
Thanks you for your patience
Cabin crew, please be seated for landing.
Ground Return
ISM
- Call her before the PA
- Prepare the cabin for arrival
- Disarm the doors
- Keep the passengers seated
- Standby for further actions as we don’t know the full extent of the delay
PA
If I could have your attention, due too xxxxx (reason for return) we will have to return to the bay.
Hopefully we can get the issue fixed and be on our way again. I will keep you updated as much as possible regarding the delay.
Please remain seated with your seatbelt fastened until we are back on the bay and the seatbelt signs are switched off.
Holding
Good afternoon, this is an update from the flight deck.
Due to traffic congestion we have currently been asked to hold. ATC have advised us that we can anticipate holding up to XX minutes. I will of course do my best to reduce this.
If I could ask you to remain seated with your seatbelt fastened, we will continue with our approach as soon as possible.
Hot Cabin
Empathy
Hello, this is your captain speaking.
We realise the cabin is hot. We have a technical issue with our air conditioning system and are trying our best to alleviate the problem.
We expect to push back in approximately 15 minutes, after this we should start to be able to cool the cabin.
If I could ask you to remain seated with your seatbelt fastened, we will get on our way as quickly as possible.
Thank you
Stopped before the bay
This is your captain speaking, we are currently holding position and waiting for our bay to become available.
I expect the delay to be no longer than xxx minutes.
Thank you for your patience and please remain seated with your seatbelt fastened.
The Bus
Hi. I take it you have had an enjoyable layover here in lovely Osaka.
Well the good news is the flight time is 2h41 to Taipei
We will be refuelling when we get on board.
The departure will be quite bumpy, so we will most likely leave the seat belts on and you seated until TOC, after that hopefully it will be a relatively smooth, I will try my best!
Medium taxi out of here. And standard door procedure. If you could call every hour, that would be super.
*Special information, Security, Abnormal situations, Passenger issues (deportee)
Most importantly, you are the eyes and ears of the cabin, so please call us on 31 if there is anything that doesn’t look, sound or smell normal. Safety is the number one priority.
Have a great flight
TOD PA
Good afternoon, this is Tom from the flight deck.
I hope you have had an enjoyable flight with Cathay Pacific today.
We are just about to commence our descent into Taipei International Airport. The current time is xxxxx, so that is a 1 hour time zone change from Osaka. We are planning on touching down at xxxxxx local time.
The weather in Taipei is quite pleasant, a light westerly breeze and temperature of 29ºC
It has been our pleasure having you on board and we hope to see you again shortly.
Cabin crew, 30 minutes to landing
Turbulence
Severe Turbulence Speeds
270kts below FL250
280kts/.82 above FL250
Maintain a minimum of 15kts above the amber band at all altitudes when airspeed is above .82M
Moderate Turbulence
“This is your Captain speaking. Please observe the seat belt signs are on and cabin service will be suspended. Cabin crew, please take your seats.”
Should the PA system be broken, cycle the seatbelt signs OFF then ON
To resume normal operations:
- Switch off the seatbelt sign, or
- “Cabin Crew, resume normal operations”
Sever Turbulence
“Cabin crew, please take your seats immediately”
Should the PA system be broken, cycle the seatbelt signs OFF then ON
