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hospitality > Participate in Safe Work Practices > Flashcards

Participate in Safe Work Practices Flashcards

1
Q

Distinguish between health, safety and security

A
  • Health- being free from illness or injury
  • Safety- being protected from danger, risk or injury
  • Security- being free from danger or threat
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2
Q

What are the four implications of the cost of workplace injury?

A
  • Human
  • Organisational
  • Social
  • Economic
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3
Q

What are the human consequences of workplace injury?

A

Permanent effects on the quality of life of the worker, which can also cause a strain on family, friends and co-workers

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4
Q

What are the organisational consequences of workplace injury?

A

Costs the company;

  • Time through sourcing other employees
  • Money through paying medical bills and additional wages
  • Repairing potential damages to worksite
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5
Q

What are the social consequences of workplace injury?

A

Has to be supported by the community through treatment

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6
Q

What are the economic consequences of workplace injury?

A

Changes in lifestyle results in decreased income, family having to take time off to care for injured

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7
Q

What does WHS stand for?

A

Work health and Safety

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8
Q

What is a PCBU?

A

Employer

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9
Q

Who’s responsibility is WHS?

A

Everyone’s

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10
Q

What does participation and consultation enable for employees and employers?

A
  • Allows employees to understand their rights and responsibilities in regards to WHS
  • Allows employer ability to ensure WHS is enforced by employees
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11
Q

Name the five key bodies involved with WHS

A
  • WorkCover NSW
  • Safe Work Australia
  • Local Governments
  • Unions
  • Professional associations
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12
Q

What is the role of Work Cover?

A

Oversee compensation insurance, benefits and return to work strategies for injured workers

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13
Q

What is the role of Safe Work Australia?

A

Improve WHS and workers’ compensation agreements across Australia

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14
Q

What is the role of Local Governments?

A

Provides information about WHS relating to council regulations

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15
Q

What is the role of Unions?

A

Represent workers in different industries

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16
Q

What is the role of Professional associations?

A

Provide information for employers on WHS issues

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17
Q

Name the four internal sources of WHS information

A
  • Workplace or organisational policies
  • Emergency plans
  • Training documents
  • Operations manuals
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18
Q

Name the four external sources of WHS information

A
  • WorkCover NSW
  • Australian Safety and Compensation Council (ASCC)
  • Legislation
  • Regulations and Codes of Practice
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19
Q

Who is encouraged to address WHS issues?

A

All workers, within their level of authority and scope of responsibility

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20
Q

How can one report WHS issues?

A

Informal or formal, written or verbal

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21
Q

Define act

A

A bill passed through parliament to become a law

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22
Q

Define regulation

A

A government law detailing the precise behaviour or practices needed to comply with the Act

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23
Q

Define code of practice

A

Written details on how to meet minimum standards within an industry or enterprise

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24
Q

Define industry/ workplace standard

A

Ensure hygiene standards are met and rules are

followed

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25
Q

What act governs WHS?

A

Work Health and Safety Act 2011

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26
Q

List the main objective of this act

A
  • Protecting workers and other persons against harm to their health, safety and welfare through the elimination or minimisation of risks
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27
Q

What is a code of practice?

A

A practical guide to help businesses achieve the standards of WHS

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28
Q

Who does a code of practice apply to?

A

Applies to anyone who has a duty of care in the workplace

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29
Q

What body establishes codes of practices?

A

WorkCover NSW

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30
Q

What four topics are covered?

A
  • Managing dangerous goods and substances
  • Manual handling
  • Risk management
  • WHS consultation
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31
Q

In order to fulfil their duty of care, what must a PCBU do?

A

Provide a safe system of work and a safe working environment

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32
Q

What must a worker do?

A

Corporate with all policies and procedures in order to take care of themselves and others

33
Q

Name three responsibilities WorkCover NSW has under the WHS Act

A
  • Investigate breaches of WHS
  • Resolve WHS issues
  • Provide information about complying with WHS
34
Q

What does failing to comply with WHS entail? Name six consequences

A
  • Provisional Improvement Notices
  • Prohibition Notices
  • Legal Action
  • Fines
  • Injunctions
  • Training orders
35
Q

How should safety signs be placed?

A

In a clear and visible area, near the task/ incident

36
Q

Name four examples of signs, describe what they look like and where they should be placed

A
  • Exit- green background, white writing, above exits
  • No smoking- red background, white image, above entries
  • Wet floor- yellow sign, black writing, in front of wet floors
  • Fire hose reel- reed sign, white writing, on top of fire hoses
37
Q

Why is it important to report breaches of WHS?

A

Minimise risks, accidents and incidents in the workplace through monitoring the reported subjects

38
Q

Name the five level of authorities reports can be made to

A
  • Superviser
  • Manager
  • Trainer
  • Health and safety representative
  • Union representative
39
Q

Name the four types of reports which can be logged

A
  • WorkCover NSW forms
  • WorkCover NSW certificates
  • Incident forms
  • First-aid registers
40
Q

When can employees provide insight into WHS?

A

Either in formal or informal circumstances

41
Q

Name two examples of formal WHS consultations

A
  • WHS audits

- WHS inspections

42
Q

What are the audits?

A

Assess the effectiveness of WHS procedures

43
Q

What is the purpose of a health and safety committee? And who is it made up of?

A

A combination of workers and management and is

designed to help develop and review the WHS policies and procedures within a workplace

44
Q

What are HSR?

A

Health and safety representatives

45
Q

Why is identifying and reporting health and safety issues?

A

Essential to avoid accidents and incidents

46
Q

List three unsafe work practices

A
  • Failing to use PPE
  • Incorrect manual handling
  • Broken equipment
47
Q

Name an example of a breach of health, safety or security

A

Lack of suitable signage

48
Q

What’s the difference between a risk and hazard?

A
  • Risk- a situation which may cause harm

- Hazard- an object with the potential to cause harm

49
Q

Name five hazards in the hospitality industry

A
  • Biological
  • Human factors
  • Manual handling
  • Equipment
  • Work environment
50
Q

Name the five steps in risk assessment

A
  1. Identify Hazards
  2. Assess risks
  3. Decide control measures
  4. Implement control measures
  5. Monitor and review
51
Q

Revise the risk control hierarchy

A
  1. Eliminate
  2. Minimise
  3. Other controls
  4. Monitor and review
52
Q

Name an example of following the control hierarchy in the situation of a wet floor

A

You can’t eliminate, but can minimise by getting non slip floor mats, stable taps and an area with cloths. Review this in future

53
Q

What must a new employer undergo?

A

Appropriate work health and safety induction and training

54
Q

What does SOP stand for?

A

Standard operations procedure

55
Q

Why is adhering to workplace SOPs essential?

A

Eliminate and prevent any possible workplace injury you could receive

56
Q

What is essential when picking PPE?

A

Ensure it fits properly, is suitable for the past and is well-maintained and free from damage

57
Q

Name the three manual handling techniques

A
  • LIfting
  • Pushing
  • Pulling
  • Bending
  • Twisting
58
Q

Name five methods these poor manual handling techniques can be minimised

A
  • Raising work station levels
  • Using lifting aids
  • Taking regular breaks
  • Rotating taks
  • Adhere to legal weight limits
59
Q

Name a main way to improve ergonomics and posture

A
  • Install adjustable furniture
60
Q

How should hazardous substances be stored in order to achieve WHS?

A

Stored in a well ventilated area, away from food, in well labelled containers with the appropriate SDS

61
Q

How can one use and store equipment to comply with WHS?

A

Electrical equipment be checked and tagged regularly

Stored in designated drawers and cupboards

62
Q

Name three concerns with with working with electricity, liquid petroleum gas or inert gases

A
  • Equipment connections in inert gas systems can result in leaking, causing a build-up of gases
  • Faulty cords and plugs, working near water and failing to maintain equipment can lead to electric shock
  • LPG gas is heavier than air, so any leaks in pipes or fittings can cause a difficult to
    disperse build-up of gas in low-lying areas.
63
Q

What does good housekeeping ensure?

A

A prevention of illness and injury

64
Q

Name three example of housekeeping

A
  • Cleaning up spills
  • Maintaining work procedures
  • Regular disposal of waste
65
Q

Name the six areas breaches in hospitality can occur

A
  • Cash
  • Documents and records
  • Equipment
  • Staff, customers and others
  • Stocks and supplies
  • Workplace and building
66
Q

How can one manage cash breaches?

A

Minimal amounts of cash kept on premises

67
Q

How can one manage document and record breaches?

A

Password protected record systems only some people can access

68
Q

How can one equipment cash breaches?

A

Require customers to sign in and out of premises

69
Q

How can one manage staff, customer and others breaches?

A

Inventory of stock should be regularly taken

70
Q

How can one manage stock and supplies breaches?

A

Have restricted and password coded areas with essential information inside

71
Q

How can one manage workplace and building breaches?

A

Should be reported to your team leader, supervisor, manager or PCBU as soon as they occur if possible or as soon as workers notice them. Depending on the situation should be taken further

72
Q

Name the difference between an incident, accident and emergency

A
  • Incident- event or occurrence that is small in nature and doesn’t usually result in serious injury
  • Accident- occurs unintentionally and unexpectedly, usually resulting in damage or injury
  • Emergency- serious, unexpected and often dangerous situation requiring immediate action
73
Q

Name five common incidents, accidents and emergencies in the hospitality industry

A
  • Bomb threats
  • Angry or irrational threats
  • Accidents, injuries and illness
  • Armed robbery
  • Suspicious persons
74
Q

Name three potential injuries, cause and first aid action

A
  • Sprains and strains, inappropriate manual handling techniques, rest and ice, if more severe contact doctor
  • Burns and scalds, moist heat, run under cold water, apply burn cream, and if a severe degree burn, go to hospital
  • Severe allergic reactions, exposure to allergns, look for alarming symptoms and call emergency services
75
Q

Name three strategies to reduce workplace incidents

A
  • PPE
  • Maintenance of equipment
  • Health and safety training
76
Q

Name the procedures when reporting incidents, accidents and emergencies

A
  1. Follow workplace procedures
  2. Report to supervisor
  3. Contact emergency services
  4. Evacuate premises

In less severe procedures it is essential to contact authoritative services

77
Q

What is the basic process for fighting a firefighter?

A
  1. Follow workplace protocols (signage)
  2. Call emergency services
  3. Evacuate premises following premises evacuating rules
78
Q

Name the two peices of equipment used by employees to fight a fire

A

Fire blanket

Fire extinguisher

hospitality (8 decks)

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