Part One

Question 0

Advantium?

Answer 0

Speed cooker. Like a microwave but is also an conventional oven.

Question 1

Top Products of Ge?

Answer 1

Refrigeration,Cooking,Laundry,Misc. Kitchen, Room & Air Conditioning, Water Heaters.

Question 2

ACW?

Answer 2

After Call Work; will also stop incoming calls

Question 3

10 Ge Brands?

Answer 3

1. Monogram
2. Profile
3. Cafe
4. Ge Brand
5. Hot Point
6. Rca
7. Adora
8. Eterna
9. Artica
10. Americana

Question 4

PCI?

Answer 4

Payment card Industry; will require caller to provide name/address/phone #/email

Question 5

Do not process info without ______ on the phone

Answer 5

Cardholder

Question 6

Founder of Ge ?

Answer 6

Thomas Edison

Question 7

Thomas Edison developed _____ in 1876.

Answer 7

First lamp

Question 8

Ge was founded in what year?

Answer 8

1892

Question 9

ASI business is?

Answer 9

Appliance and Lighting

Question 10

Ge appliance headquarters?

Answer 10

Louisville, KY

Question 11

Wholly owned subsidiary of Ge?

Answer 11

ASI

Question 12

ASI also delivers (5)

Answer 12

Whirlpool/Maytag, LG, Electrolux, Frigidaire, and Samsung

Question 13

Where are the two ASI call centers located?

Answer 13

Memphis, Rapid City

Question 14

What year was The Home Depot founded?

Answer 14

1978

Question 15

EPod?

Answer 15

Electronic proof of delivery

Question 16

Ms number?

Answer 16

master shipping number

Question 17

Adc?

Answer 17

Appliance Distribution center

Question 18

ASM?

Answer 18

Area Sales Manager

Question 19

M00 Codes?

Answer 19

Special services that you have to pay extra money for.

Question 20

DR?

Answer 20

Delivery Relations

Question 21

PO?

Answer 21

Purchase Order

Question 22

K9?

Answer 22

Pro-Direct Orders

Question 23

Home Depot store order through what?

Answer 23

A Kiosk

Question 24

GEA reference # is also what?

Answer 24

A MS #

Question 25

RDC?

Answer 25

Regional Distribution Center

Question 26

Access accounts by ______ for consumers, _________ for the HDA, and _______ for the store,

Answer 26

Phone number(C), MS# (HDA), P.O. # (Store)

Question 27

Technicians __________, and HDA ________

Answer 27

Repair, installs

Question 28

COI

Answer 28

Certificate of Insurance

Question 29

For dryer vents, HDA will only vent to the ______

Answer 29

Back

Question 30

Two type of phone transfers you can do are?

Answer 30

Warm transfer, cold transfer

Question 31

Must be how old to accept delivery!

Answer 31

18

Question 32

IVR call the day before for _____ hour time frame

Answer 32

4

Question 33

Always ask consumer to verify what?

Answer 33

Name, address, and zip code

Question 34

NDD?

Answer 34

Next Day Delivery

Question 35

BO?

Answer 35

Back order

Question 36

RTV?

Answer 36

Return to vendor

Question 37

IVR?

Answer 37

Integrated voice response

Question 38

PIP?

Answer 38

Performance Improvement Plan

Question 39

DSSO?

Answer 39

Home delivery post sales

Question 40

OE?

Answer 40

Order entry web

Question 41

RA?

Answer 41

Return authorization

Question 42

RGA?

Answer 42

Return Goods Authorization

Question 43

1H?

Answer 43

GE

Question 44

1J?

Answer 44

LG

Question 45

1Z?

Answer 45

Samsung

Question 46

1N?

Answer 46

Whirlpool/Maytag

Question 47

1F?

Answer 47

Frigidaire/Electrolux