Part I (1-31) Flashcards
Page 1
Institute of Medicine’s Six Improvements
STEEEP Safety Timeliness Equity Efficiency Effectiveness Patient-Centeredness
Page 1
Limitations of Traditional QI Techniques in Healthcare
Static Physician focused Under-emphasizes - Non-MD contributions - Organizational processes
Page 1
Three major focuses of traditional older theory practice of QA
Measuring Performance
Comparing Performance to Standards
Improving Performance
- When Standards are not met
Page 1
QA is considered
FPPRR Finger Pointing Punitive Policing Reactive Retrospective
Page 1
QI is considered
Prospective and Retrospective
Avoids attributing blame
Creates Systems to prevent errors
Continuous Process
Page 2
Describe modern quality science
Discipline whereby statistical techniques are used to assist decision making regarding product quality and production pathways
Page 2
Describe the New Paradigmatic Approach to Quality Science (Redefined Quality in Healthcare)
Continuous effort by all members of an organization to meet the needs and expectations of patients and other customers, insurance companies, families, providers, and employees
Page 2
Six IOM Quality Aims
Safe Timely Effective Efficient Equitable Patient-centered (((STEEEP)))
Page 2
New Paradigmatic Approach to Quality Science
Three components
Measuring Quality
Improving Quality
Personnel Management
Page 2
Six Core Competencies of MOC
FISPPP Fund of Knowledge - Medical Interpersonal / Communication Skills System Based Practice Professionalism Patient Care - Compassionate - Appropriate - Effective Practice-based - Learning - Improvement
Page 3
Dashboard
A visual display of the most important information needed to achieve one or more objectives consolidated and arranged on a single screen.
Can be monitored at a glance
Page 3
Benchmarking
Measurement of an organizations quality compared with a standard of its peers
Page 3
Objectives of Benchmarking
- Determine what and where improvements are necessary
- Analyze how other organizations achieve high performance levels
- Use this information to improve performance
Page 3
What is a PDSA Cycle
A 4 step cycle - used for QI Plan Do Study Act
Page 4
Plan -
Identify an area of your practice judged to be in need of improvement and devise a measure to asses the degree of need
Page 4
Do -
Put the plan in action and take baseline measurements
Page 4
Study
Determine how well your measure compared to the desired goal
Page 5
Act -
Devise and implement a plan for performance improvement
- After your improvement plan implementation, begin another PDSA cycle
Page 5
Lean
- Organizational style of continuous improvement workflow
- Emerged from postwar Japan
- Toyota Production Systems (TPS)
- Emphasis on smoothness of workflow from end to end
- Best used for closing performance gaps
- Lean six sigma can be complimentary
Page 5
Two core management principles of Lean
- Relentless elimination of waste
- Respect for ppl with long term relationships
- methodology has a fundamental reliance on company culture
Page 5
Lean
- Forms of Waste
MOWIT DDSP Motion Overproduction Waiting Inventory Transportation Defective Steps Defective Products
Page 5
What focus is one reason Lean has become popular in healthcare quality improvement
Unnecessary Variation
Page 5
Potential stumbling block in implementation of Lean
Culture - Lean relies heavily on employee engagement
Page 6
Value Stream Mapping -
- Tool to help understand and improve the material and information flow within a process
- End product is a visual flow map
Page 6
What does the Five S Tool focus on?
- Standardization of work areas
- Eliminate clutter
- Find a place for everything
Page 6
What does Five S stand for?
Sorting Straightening Systematic Cleaning Standardizing Sustaining
Page 6
Pull Systems
Work to emulate one-piece flow
- the next step of work on an item
- occurs immediately at completion of prior step
Page 6
Kanbans
Alert systems that signal readiness for additional parts or work
Page 6
Error-proofing
Defining and standardizing process steps and quickly addressing new sources of error with further refinement of the steps
Page 6
In Lean systems what two primary issues result in ‘poor flow’
- Unreasonable work due to poor organization
- Pushing beyond natural limits
- Lean focuses on ‘system’ impositions on workers
Page 7
DMAIC
Design Measure Analyze Improve Control
Page 7
Six Sigma targets -
a defect rate of how many opportunities?
how many standard deviations from the population average?
- 3.4 million
- six
Page 7
Two steps involved in Target Identification
- Focus on process as objects of improvement
(85% of worker effectiveness is due to the system within which they work, not the individuals skill) - Eliminate unnecessary variation
Page 8
Key Performance Indicators
Measures selected to evaluate organizational success
- can be quality or financial measures
- ideally would be something amenable to reproducible measurement
- patient safety, quality of care, customer service, utilization, productivity
Page 8
Quality Improvement Tools
Established techniques/instruments used to improve a structure, process, and/or outcome measure
Page 8
Flowchart or Map
A schematic representation of an algorithm or a process
- first step toward understanding the inputs, steps, and outputs
Page 8
Name four things that flow charts are used for?
SCIOM clarify Steps and decision points Identify the complexity and variability clarify Outcome vs Process steps establish Measures for procedures within a process
Page 9
Simple Flowchart
High level diagram that describes/depicts an overall process from beginning to end
Page 9
Swim Lane Flowchart
Processes and decisions are grouped visually by placing them in lanes
- Longitudinal direction represents sequence of events
- Lateral divisions depicts what subprocess is performing that step
- Arrows between lanes represent information or material passed between subprocesses
Page 9
Value Stream Map
- used to analyze the flow of materials and information currently required to deliver a product or service to a consumer
- used to measure value-added and non value-added activities from end to end
Page 9
Spaghetti Diagram
A map of the path taken by a specific item as it travels down the value stream in an organization
Page 9
Check Sheets
- used to facilitate the collection and compilation of event data during a process
- used to count different types of defects like interruptions, rework, and other errors
Page 9
Cause and Effect Diagram
- logically organize possible causes for a specific problem or effect by graphically displaying them in increasing detail
- helps to identify root causes and ensures common understanding of the causes
Page 9
Name three things Cause and Effect Diagrams are used for
- Define and understand the causes of an outcome
- Graphically display the relationship of causes to the outcome
- Help identify improvement opportunities
Page 9
Run Charts / Trend Charts / Tie Series Plots
- used to show trent over time
- single point measurements can be misleading
- displaying data over time increases understanding of real performance
Page 9
Control Charts
- depict mean, median, upper, and lower control limits to aid in identification of process noise vs significant deviation worthy of attention
Page 10
Pareto Chart
- based on Pareto principle
- small number of process steps contribute to the majority of problems
- arranged in descending order w/ highest occurrences shown first
- uses a cumulative line to track percentages of each category which distinguishes the 20 % of items causing 80 % of the problem
Page 10
Brainstorming
- group creativity technique used to generate a large number of ideas
Page 10
Four things brainstorming is used for
- Identify all issues
- Understand and clarify the process
- Generate potential solutions or action plans
- Data collection issues
Page 10
Multi-Voting
- group exercise used to select highest priority items from a brainstorming list
- narrows a large list
- allows an item that is favored by all, but not the top choice of any to rise to the top
- Variations: sticking dots, weighted voting, multiple picking-out method (MPM)
Page 10
Nominal Group Technique (NGT)
- structured method for generating ideas and/or condensing them
- more formal and structured than basic brainstorming
- minimal dialogue
- effective for controversial issues
- every team member has equal say
Page 10
Two stages of Nominal Group Technique (NGT)
- Formalized brainstorming
2. Decision Making
Page 10
Prioritization Matrix
- used to achieve consensus about an issue
- ranks problems or issues
- prioritizes problems to work on first
Page 10
Voice of the Customer (VOC)
- market research technique
- process to capture customers’ requirements
- produces a detailed set of customer wants and needs
- generally conducted at the start of a new product, process, or service
- used to better understand the customer’s wants and needs
Page 10
Walk-through
- simulates the processes a patient encounters during their visit
- can substantiate or validate survey findings
- identify bottlenecks
- provides direct knowledge of the patient experience
Page 11
National Patient Safety Goals
Established by the Joint Commission in 2002
- Help organizations address specific areas of concern for patient safety
- Highlight problem areas and describe evidence based solutions
- First set of NPSGs was effective Jan 1, 2003
- Examples - falls, patient ID, Infections, pressure ulcers, communication
- also created a list of ‘do not use’ abbreviations
Page 11
Who develops NPSGs?
Patient Safety Advisory Group
- composed or expert physicians, nurses, pharmacists, engineers, risk managers, and others with real world patient safety experience
Page 12
Give examples of key NPSGs involving radiology practice
- Two patient identifiers when providing care
- Report critical results on a timely basis
- Label all medication and solutions even in sterile field
- Maintain and communicate accurate pt meds info
- Comply with CDC or WHO hand hygiene guidelines
- Implement evidence based practices to prevent infections CLABI
- Conduct a pre-procedure verification process
- Mark procedure site
- Perform a Time Out
Page 12
Epidemiology of Error
What are the most common types of adverse events?
Inadequate information flow Human performance problems Poor organizational transfer of knowledge Insufficient staffing patterns Technical failures Inadequate policies and procedures Defective Systems
Page 12
To Err is Human
National Academy of Sciences’ Institute of Medicine (IOM) initiated Quality of Healthcare in America project in 1998
- to develop a strategy that would result in a threshold improvement in quality over 10 yrs
- published ‘To Err is Human’ in 1999
- attributed 44,000 to 98,000 deaths to medical error
- projected deaths exceeded MVAs, breast CA, and AIDS
- projected societal financial costs between $17 and $29 billion
Page 13
Define medical error
The failure of a planned action to be completed as intended
- or
The use of a wrong plan to achieve an aim
Page 13
Which areas of the hospital carry the highest risk of errors?
ICU
OR
ED
Page 13
IOM Report
Four fundamental factors contributing to error
- Decentralized nature of healthcare delivery ‘non-system’
- Failure of the licensing systems to focus on errors
- Impediment of the liability system to identify errors
- Failure of third party providers to provide financial incentives to improve safety
- Most errors are felt to be system errors rather than individual problems
Page 13
IOM Report
Comprehensive strategy to reduce preventable medical errors with goal of 50% reduction over 5 yrs.
What were the four main foci?
- Establishing a national focus
- Center for Patient Safety funded - Identifying and learning from errors
- nationwide mandatory reporting - Raising performance standards
- improvement in safety w/ oversight - Implementing safety systems in HO
Page 13 - informational
IOM report resulted in congressional hearings
$50 mil appropriated to fund Agency for Healthcare Research and Quality
Contracted with National Quality Forum to create ‘never events’
- easily preventable events of sufficient importance that they should never occur in a properly functioning healthcare environment