Part 3: Lecture 5a - Core Diagram Flashcards

1
Q

What is a Core Diagram?

A

The core diagram is a one-page picture representing a high-level view of the core processes, data and technology and which constitute the foundation-for-execution.

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2
Q

How does the core diagram lowers the subjective complexity?

A

The core diagram helps managers to discuss and understand their company’s EA. In particular the discussion between Business and IT managers to clarify the requirements for business (processes) and IT (applications)

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3
Q

What are the key components of the Core Diagram?

A

– Core business processes
– Shared data driving the core business processes
– Key linking and automation technologies (e.g. middleware, ERP, and applications)
– Key customers (channels, segments)

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4
Q

What are the 4 stages of the Unification Core Diagram?

A
  1. Identify the key customers (and channels)
  2. Identify the key processes (to be) standardized and integrated
  3. Identify the shared data to better integrate the processes and serve the customers;
  4. Identify automating and linking technologies (optional elements are shown with a dashed outline in the figure)
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5
Q

What shows the Unification Core Diagram?

A

– Reflects highly integrated and standardized environment
– With standard processes, accessing shared data
– The core diagram may or may not show technologies, dependent on their significance

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6
Q

What are the 2 stages of the Diversification Core Diagram?

A
  1. Start with the technologies that can be shared

2. Incorporate processes, data, customer types only when needed for the operating model.

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7
Q

What shows the Diversification Core Diagram?

A

Opposite of unification: low integration and low standardization. Each business (unit) is run independently.

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8
Q

Explain the Diversification Core Diagram example: Carlson Companies.

A
  • Set of autonomous companies; shared service capability;
  • Core diagram emphasizes technologies: sharing technical infrastructures
  • Business units retain control over local business processes

Lean core Diagram at the overall company level
• At division level: other core model type may apply!

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9
Q

What are the 4 stages of the Coordination Core Diagram?

A
  1. Identify the key customers (segments, channels) (per business unit)
  2. Identify the key data that must be shared to serve this customer group (with a variety of business processes)
  3. Identify the key technology that is key in data integration
  4. Consider to include (the variety of) business processes
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10
Q

What shows the Coordination Core Diagram?

A
  • Integrated service per customer group

* Integration results from shared data for a common face to the customer

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11
Q

Explain the Coordination Core Diagram example: Metlife

A
  • Provider of insurances and other financial products.
  • Tried to standardize on common processes: too costly and slow
  • Focus: provide integrated customer service across products.
  • Required centrally available customer information
  • Core Diagram: locates integrated data at the center
  • Stakeholders get access to the data using a standardized portal (left-hand side of the diagram)
  • Most processes are unique, so not important to show
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12
Q

What are the 4 stages of the Replication Core Diagram?

A
  1. Identify the key processes (to be) standardized and replicated
  2. Identify the core technologies automating those key processes
  3. Identify the linking technologies (if any) that can be shared
  4. If applicable: identify shared data and/or key customers. –> Usually it is not necessary to share data or identify key customers
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13
Q

What shows the Replication Core Diagram?

A

Key processes are standardized and supported by IT.

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