PART 3 Flashcards
An organization whose principal business is the performance of services.
Service Organization
Activities are of an intangible nature and typically occur in interactions between customers, service employees, and/or physical resources, goods, or systems of the service provider.
provided as solutions to customer problems
Service
Defines the company’s business, objectives, and approach to reaching those objectives.
Identifies the company’s reason for existence.
Mission Statement
Describes the desired future position of the company.
Gives the company direction, representing the future of the business and providing purpose.
Vision Statement
-Cater to various aspects of managing independent services.
-Types include finance-related services like asset management, debt management, and stock management services.
- Some sectors require facility these services.
Management Services
Crucial for organizing business and trade shows, launch events, and important business meetings.
Involves decisions about venue selection, stall setup, event conduct, and post-event cleanup.
Third-party agents specialize in event marketing and management.
Event Management Services
Integral part of every electronic device.
Involves operating systems, antivirus programs, data backups, and special programs.
Upgrades and enhancements are essential for security, especially in sectors like banking where online transactions are predominant.
Software Services
Used by organizations for financial projects, business expansion, mergers, acquisitions, and industry-specific consultations.
Corporate giants like Accenture provide this type of services across industries.
Consulting Services
External training agencies provide soft skills and technical training unrelated to the organization’s core competencies.
Essential for knowledge checks to ensure understanding among participants.
Training Services
Requested fortaxation, valuation, depreciation, expansion, and investment decisions.
Financial advisors play a crucial role in managing finances and making stock market decisions.
Financial Services
Outsourced marketing departments are efficient for quicker and more effective campaigns.
Market research services are often outsourced for authenticity and valuable information.
Marketing Services
Outsourced for efficient and economical travel bookings.
Professional services provide reminders, itineraries, and travel tips.
Hospitality services are part of travel services, including lodging and boarding
Travel Services
Essential for business meetings, ensuring proper, hygienic, and culturally sensitive food and beverages.
Variety is important due to multicultural workplaces.
Catering Services
