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Management Concepts > Part 2 Systems Theory > Flashcards

Part 2 Systems Theory Flashcards

1
Q

A set of interdependent parts that work together to achieve a common goal

A

System

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2
Q

Involves thinking about concepts in terms of wholes and parts and how they interact

A

Systems thinking

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3
Q

way of viewing organization as a system of interdependent parts or subsystems

A

Systems theory

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4
Q

method of problem solving and decision making to manage organizations

A

Systems analysis

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5
Q

Essential process in systems theory

A

1) Desired outputs
2) environment
3) inputs
4) operations
5) management

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6
Q

?: organizations fundamental values include finished products

A

Output

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7
Q

?: assessment of organizations environments as opportunities or threats

A

Environment

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8
Q

?: organization resources and capabilities (money, material, time)

A

Input

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9
Q

?: identification of organization structure (work done to transform input to output- transformation)

A

Operations

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10
Q

?: development of org’s management structure (think of management functions POSDC)

A

Management

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11
Q

?: Process required to change inputs to outputs

A

Transformation

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12
Q

?: key to efficient and effective system

A

Interdependency

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13
Q

?: information on how operations worked or failed

A

Feedback

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14
Q

?: outputs achieved in variety of ways

A

Equifinality

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15
Q

?: used by managers to unify a system

A

Linking processes

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16
Q

Foodservice Systems Model

A

Inputs, operations and transformations, outputs

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17
Q

Inputs

A

Time, people, raw material, info, money

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18
Q

Transformation process

A

Purchasing, production, sanitation, service

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19
Q

Output

A

finished product, services, finished goods, customer/employee satisfaction, financial accountability

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20
Q

Functional Units

A

Procurement, productions, distribution/service, sanitation, maintenance

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21
Q

?: continuous and systemic management process to determine long term goals, best approach to accomplish, and to measure success

A

Strategic Planning
(remember this it used to inform polices and op decisions, NOT EVAL)

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22
Q

Marketing is concerned with:

A

1) customer wants
2) profit
3) future growth

22
Q

4 P’s of Marketing

A

1) price
2) promotion
3) place
4) product

23
Q

?: perceived value of product

A

Price

24
Q

?: marketing communication using ads promos, PR

A

Promotion

25
Q

?: how product provided to customer

A

Place

26
Q

?: tangible good/ intangible service, developed to meet consumer need and demand

A

Product

27
Q

Marekting eras

A
  • Production era
  • Sales era
  • Marketing era
  • Technological eras
28
Q

Market Segmentation

A
  • Geographic
  • Psychographic
  • Behavioristic
  • Demographic
29
Q

?: Physical location for market

A

Geographic marketing

30
Q

?: personality, interest, beliefs

A

Psychographic marketing

31
Q

?: consumer behaviors towards products

A

Behavioristic marketing

32
Q

?: age, sex, race, income

A

Demographic marketing

33
Q

8 VALS (marketing lifestyle groups)

A

Innovators (high resources)
Survivors (low resources)
Thinkers (mod resources)
Believers (mr)
Achievers (mr)
Strivers (mr)
Experiencers (mr)
Makers (mr)

34
Q

Innovators from the 8 VALS have all (__) (____) motivators

A

All 3 primary motivators:
1) Ideals
2) Achievement
3) Self-expression

35
Q

Which lifestyle groups fall under ideals?

A

Thinkers and believers

36
Q

Which lifestyle groups fall under achievements?

A

Achievers and strivers

37
Q

Which lifestyle groups fall under self-expression?

A

Makers, experiencers

38
Q

?: The efforts behind continuously learning attitudes, behaviors, beliefs of other cultures

A

Cultural competency

39
Q

?: Ability to maintain an interpersonal stance that is “other-oriented”. Requires awareness and sensitivity

A

Cultural humility

40
Q

?: awareness of similarities and differences between different cultures

A

Cultural sensitivity

41
Q

? Model: focuses on questions and conversations providers should have with patients to achieve their goals

A

ETHNIC Model
(explanation, treatment, healers, negotiations, intervention, collaboration)

42
Q

? Model designed to overcome communication barriers

A

LEARN model (listen, explain, acknowledge, recommend treatment, negotiate agreement)

43
Q

? Model: created cultural competent environment; focuses on psychosocial rather than medical details

A

BATHE model (background, affect, trouble, handling, empathy)

44
Q

? Model useful when working with immigrant population; helps providers understand context of how pt understands things related to their illness. ACCULTURATION and ACCLIMATION when working with immigrant population

A

GREET Model (generation, reason, extended family, ethnic behavior, time living in the US)

45
Q

? Model states that cultural competency extends to the family and community level

A

Campinha-Bacote Model ( c awareness, c knowledge, c skill, c encounter, c desire)

46
Q

?: Self examining your own biases and exploring cultural and professional background

A

Cultural awareness

47
Q

?: seeking sound educational base about culturally diverse groups–integrated learned health-related beliefs into practice

A

Cultural knowledge

48
Q

?: collect relevant cultural data regarding clients problem and accurately conduct culturally-based physical assessment

A

Cultural skills

49
Q

?: internal motivation of HCP to engage in process of becoming culturally incompetent

A

Cultural desires

50
Q

?: engaging in face-to-face cultural interactions with clients from culturally diverse backgrounds to modify existing beliefs and prevent stereotyping

A

Cultural encounters

51
Q

? model: derived from multiple theories and includes 16 assumptions about culture

A

Purnell Model

52
Q

? Model: mini ethnography approach that has HCP use their expert knowledge against pt’s own explanation and viewpoint

A

Explanatory Model Approach

Management Concepts (3 decks)

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