Part 2

Question 1

An employee has already been approached concerning poor performance, but is not improving. Which corrective discipline step should be repeated with a stronger statement of the consequences for not improving?

Answer 1

Written Warning

Question 2

Place the steps of progressive discipline in order from first to last.

Answer 2

Counseling, Written warning, Suspension without pay, & Termination

Question 3

What is an example of opportunity bias?

Answer 3

A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors.

Question 4

Which step in an effective training program involves determining the best setting, methods, and materials to be used?

Answer 4

Designing Training systems

Question 5

Which type of training includes both role-playing and action learning?

Answer 5

Experiential training

Question 6

What does a person’s learning style determine?

Answer 6

Instructional methods for effective training

Question 7

During which level of Kirkpatrick’s training evaluation might participants take a test on the training materials?

Answer 7

Learning

Question 8

What influence tactic supports a request by using rules, contracts, or official documents?

Answer 8

Legitimating

Question 9

Which act was intended to curb common work stoppages, strikes, and general labor conflict?

Answer 9

Wagner Act

Question 10

What is a psychological contract in the workplace?

Answer 10

The hidden expectations and promises between an employer and an employee

Question 11

Which situation is an example of poor person-organizational fit?

Answer 11

An employee has the necessary training and skills for a position, but has a different set of values than the employer.

Question 12

How does sourcing affect recruiting?

Answer 12

Effective sourcing improves the compatibility of talent pools to open positions.

Question 13

What is a benefit of external recruiting?

Answer 13

New ideas and insights.

Question 14

Which request might be asked during a case interview?

Answer 14

Show which skills you have that will best benefit this company’s Goals and Mission

Question 15

Why might HRM place limited importance on distributive fairness in the hiring process?

Answer 15

Only those hired tend to appreciate the outcomes of the process.

Question 16

What is the result of people being committed to, involved with, enthusiastic, and passionate about their work?

Answer 16

Employee Engagement

Question 17

Which action enhances employee engagement?

Answer 17

Allowing employees to use their talents.

Question 18

What is affective commitment?

Answer 18

Having a positive emotional attachment to the organization and strong identification with its values and goals

Question 19

What is an example of voluntary turnover?

Answer 19

An employee leaves for a higher paying job.

Question 20

What are two potential costs of voluntary turnover?

Answer 20

Training a replacement worker
Disrupting teamwork

Question 21

What are two retention strategies for reducing voluntary turnover?

Answer 21

Quality leadership and Flexible work

Question 22

Which factor may increase a company’s voluntary turnover?

Answer 22

Good economic environment

Question 23

What is the difference between replacement planning and succession management?

Answer 23

Identifying backup candidates targets individuals for key roles, while building feeder groups develops talent across levels for future leadership.

Question 24

What is an example of workforce redeployment?

Answer 24

A firm assigning a Java IT expert to a new client

Question 25

What type of compensation includes development opportunities?

Answer 25

Nonfinancial compensation

Question 26

What is a disadvantage of a pay-for-performance plan?

Answer 26

It could promote unintended consequences.

Question 27

What are two reasons why companies offer employee benefits?

Answer 27

To provide employees with work-life balance and To boost employee satisfaction

Question 28

Which type of a benefit are domestic partner benefits?

Answer 28

Optional

Question 29

What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days?

Answer 29

To decrease employee absenteeism

Question 30

What is the goal of an organization that offers an on-site day care for children and elderly people?

Answer 30

To decrease employee stress

Question 31

Performance Management

Answer 31

aligning individual employees’ goals and behaviors with organizational goals and strategies, appraising and evaluating past and current behaviors and performance, and providing suggestions for improvement.

Question 32

Strategic Risk

Answer 32

Influence business strategy through talent management, company culture, ethics, people investments, and driving change initiatives.

Question 33

Operational Risk

Answer 33

Affects the speed and the effectiveness of talent acquisition as well as the development of employees’ skills and the identification and retention of top performers.

Question 34

Compliance Risk

Answer 34

This is defined as the risk of legal penalties, financial loss, or reputational damage a bank may face due to non-compliance with laws, internal regulations, codes of conduct, and best practice standards.

Question 35

Financial Risk

Answer 35

Impacts workforce costs and productivity directly through compensation, benefits, turnover, overtime, and time-to-hire, and indirectly through errors, accidents, delays, and lost production.