PART 2

Question 1

E-COMMERCE BUSINESS MODELS

Answer 1

Business-to-Business (B2B)
Business-to-Consumer (B2C)
Consumer-to-Consumer (C2C)
Consumer-to-Business (C2B)
Business-to-Government (B2G)
Government-to-Business (G2B)
Government-to-Citizen (G2C)

Question 2

Sells its product to an intermediate buyer who then sells the product to the final customer

Answer 2

Business-to-Business (B2B)

Question 3

Ex: a wholesaler places an order from a company’s website and after receiving the consignment, sells the end product to the final customer who comes to buy the product at wholesaler’s retail outlet

Answer 3

Business-to-Business (B2B)

Question 4

Sells its product directly to a customer

Answer 4

Business-to-Consumer (B2C)

Question 5

A customer can view products shown on the website of business organization
The customer can choose a product and order the same
Website will send a notification to the business organization via email and organization will dispatch the product/goods to the customer

Answer 5

Business-to-Consumer (B2C)

Question 6

Helps consumer to sell their assets like residential property, cars, motorcycles etc. or a rent a room by publishing their information on the website

Answer 6

Consumer-to-Consumer (C2C)

Question 7

Website may or may not charge the consumer for its services
Another consumer may opt to buy the product of the first customer by viewing the post/advertisement on the website

Answer 7

Consumer-to-Consumer (C2C)

Question 8

A consumer approaches website showing multiple business organizations for a particular service

Consumer places an estimate of amount he wants to spend for a particular service

Answer 8

Consumer-to-Business (C2B)

Question 9

Ex: comparison of interest rates of personal loan/car loan provided by various banks via website

Business organization who fulfills the consumer’s requirement within specified budget approaches the customer and provides its services

Answer 9

Consumer-to-Business (C2B)

Question 10

Is a variant of B2B model

Answer 10

Business-to-Government (B2G)

Question 11

Such websites are used by government to trade and exchange information with various business organizations

Answer 11

Business-to-Government (B2G)

Question 12

Such websites are accredited by the government and provide a medium to businesses to submit application forms to the government

Answer 12

Business-to-Government (B2G)

Question 13

Government uses this model to approach business organizations

Answer 13

Government-to-Business (G2B)

Question 14

Such websites support auctions, tender and application submission functionalities

Answer 14

Government-to-Business (G2B)

Question 15

Government uses this model to approach citizen in general

Answer 15

Government-to-Citizen (G2C)

Question 16

Support auctions of vehicles, machinery or any other material

Answer 16

Government-to-Citizen (G2C)

Question 17

Provides services like registration for birth, marriage or death certificates.

Answer 17

Government-to-Citizen (G2C)

Question 18

The buying and selling of goods and services through wireless handheld devices or mobile devices.

Answer 18

M-COMMERCE (MOBILE COMMERCE)

Question 19

enables users to access the Internet without needing to find a place to plug in

Answer 19

M-COMMERCE (MOBILE COMMERCE)

Question 20

MOBILE DEVICES

Answer 20

refer to devices that connect to a wireless network and are capable of accessing, interacting and displaying information like: smart phones, tablets.Mobile devices

Question 21

Includes activities such a buying and selling of goods, online transactions etc.

Answer 21

M-COMMERCE (MOBILE COMMERCE)

Question 22

Main idea behind M-Commerce

Answer 22

enable various applications & services available on the internet to portable devices to overcome the constraints of a desktop computer

Question 22

APPLICATION OF M-COMMERCE

Answer 22

Finance
Shopping
Mobile Ticketing
Hotel Reservation
Information

Question 23

Pay from their bank account
Transfer funds between account
Allows the customers to carry out all internet banking transactions through mobile phones

Answer 23

Finance

Question 24

Online catalog of products for retail services
orders or hire services and pay for dues through mobile phones

Answer 24

Shopping

Question 25

Airlines, movies, railways tickets can be purchased through mobile phone
Customers can get the details of airline flights by sending SMS

Answer 25

Mobile Ticketing

Question 26

Using mobile devices, customer can reserve for restaurants and hotels according to their needs

Answer 26

Hotel Reservation

Question 27

Customers get information like sport news or political news of their choice
Ex: through SMS, students are able to check their university results or public examination results

Answer 27

Information

Question 28

ADVANTAGES OF M-COMMERCE (CPCA)

Answer 28

1. Convenient, secure and easy to use communication and distribution network
2. Provides wider reach as everyone in today’s world use cell phones
3. Consumer need not go to the store physically and at the end it saves user’s time and money
4. As more users use M-Commerce, there are lots of companies use the M-Commerce site to reach them by giving different and better deals in comparison to their competitor

Question 29

DISADVANTAGES OF E-COMMERCE (SN)

Answer 29

1. Security issue- chances of hacking the personal information are more
2. Needs high-speed connectivity of 3G- it is hectic for the user to go through entire product purchase process

Question 30

Electronic Commerce

Answer 30

activities of buying and selling products and services with the use of electronic systems such as the internet

Question 31

Mobile Commerce

Answer 31

Process of buying and selling products and services with the use of internet/cellular data via wireless handheld services