PART 1: From the idea to the business model Flashcards
Segment
customers are not all the same and shall be diveded in homogeneous groups
Differentiation
strategy designed to supple a product/service that customer preceive as being different in ways relevant to them
Differentiation shall not be
unprofitable
Unique Selling Proposition
what we do better than other competitors and what customers want
Value proposition –> strategy you should avoid
same benefit for higher price
Your value proposition should not…
be easy to copy
Value chain
the set of activities to conduct the business to deliver your competitive advantage
The 4Ps
product, price, promotion, place
7Ps (service)
process, people, physical evidence
4Cs
customer value, cost, convenience, communication
3Cs
Customers, competitors and companies
The 3Cs are used for…
Developing a positioning strategy
what is the 15% rule at 3M
3M employees are encouraged to spend 15% of their time on developing new projects
Product Life Cycle
introduction, growth, maturity and decline
Bad description of services
that “can be stock”
Marketing myopia
focusing only on one aspect of the marketing attributes without focusing on what the customer actually wants