Part 1 Flashcards
Management and Leadership
1
Q
1.Quality planning, quality control, and quality improvement are parts of the quality trilogy attributed to:
a. Deming.
b. Crosby.
c. Juran.
d. Ishikawa.
A
- c; Juran understood that improving quality required different approaches and effort than simply maintaining quality. The Juran trilogy focused on three philosophies: quality planning, quality control, and quality improvement.
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