Paper 4

Question 1

What are the three challenges for social enterprises?

Answer 1

1. Social enterprises attempt to create and legitimize new institutional forms by combining market and socail values or core aspects of both charity and business
2. Strategy challenge: integration and balance of public and private value
3. The legitimacy challenge: defined as the generalized perception that ‘the actions of an organization are desirable, proper, in the eyes of the stakeholders involved.

Question 2

What is a paradox for social enterprises?

Answer 2

The mission measurement paradox: the measurement of performance regarding social goals and impact is hard

Question 3

According to Lee and Nowell what are the seven dimensions that non-profit consider when building their own performance measures?

Answer 3

• Inputs
• Organizational Capacity
• Outputs
• Outcome: behavorial and environmental changes
• Outcomes: client/customer satisfaction
• Public value accomplishment
• Network/institutional legitimacy

Question 4

What is the governance challenge?

Answer 4

The challenge of accountability. This stems from two main factors: the origins of main sources of funding and the way in wich the governing board of the organization is composed.

Question 5

What is DCL?

Answer 5

Digital Communication Leadership

Question 6

What are terminal values?

Answer 6

Desirable end-states of existence

Question 7

What are instrumental values?

Answer 7

Desirable models of conduct and are the motivator to reach the end-states of existence (terminal values)