Paper 2 - Making Human Resource Decisions

Question 1

CENTRALISED ORGANISATION

Answer 1

An organisation in which Mose decisions are made from the head office.

Question 2

DECENTRALISED ORGANISATIONS

Answer 2

An organisation that allows staff to make decisions at a local level

Question 3

FLAT STRUCTURE

Answer 3

An organisation with few layers of hierarchy.

Question 4

HIERARCHICAL STRUCTURE

Answer 4

An organisation with many layers of management therefore creating a tall organisational pyramid.

Question 5

ORGANISATIONAL CHART

Answer 5

A diagram that shows the internal structure of an organisation

Question 6

BARRIER TO COMMUNICATION

Answer 6

Something that prevents the flow of communication.

Question 7

FLEXIBLE HOURS

Answer 7

A contract between a company and an employee that doesn’t specify how many hours of work will be provided.

Question 8

FREELANCE CONTRACT

Answer 8

An agreement over one job between a company and self employed worker.

Question 9

PERMANENT CONTRACT

Answer 9

An agreement between a company and an employee.

Question 10

REMOTE WORKING

Answer 10

Working away from the office -often at nome.

Question 11

TEMPORARY CONTRACT

Answer 11

An agreement between a company and an employee that work - income will be provided for a set period of time.

Question 12

APPLICATION FORM

Answer 12

The form that has a series of questions a job seeker must fill in.

Question 13

CV

Answer 13

Sets out the persons qualifications, experiences and any other relevant information.

Question 14

INTERNAL RECRUITMENT

Answer 14

Appointing people from within your company.

Question 15

JOB DESCRIPTION

Answer 15

A short account of the main features of the job

Question 16

PERSON SPECIFICATION

Answer 16

A description of the type of person who would best fit the job, their character, experience and skills.

Question 17

REFERENCES

Answer 17

People such as teachers or previous bosses who are willing to answer questions about the qualities of a job applicant.

Question 18

PERFORMANCE REVIEWS

Answer 18

Discussions between you and your boss about how well you are doing.

Question 19

RETENTION

Answer 19

A calculation of how many staff stay loyal rather than leaving.

Question 20

COMMISSION

Answer 20

Being paid a percentage of the value of a sale you have made. E.g. 10% commission.

Question 21

FRINGE BENEFITS

Answer 21

Rewards you get from work other than pay such as a company car or phone.

Question 22

REMUNERATION

Answer 22

All the financial rewards received from work - like a salary, gym membership etc.