Pages 343-44

Question 1

When we are suddenly and unexpectedly removed from the contentment of our comfort zone, the following often ensues:

Answer 1

1. Resistance.
2. Resentment.
3. Struggle.

Question 2

This is often one of the most challenging and difficult events for human beings to manage

Answer 2

Change

Question 3

If this is not properly manage from the onset, it could easily develop into a downward spiral, leading to confusion, discord and delay

Answer 3

Transformational change

Question 4

What is of paramount importance at all levels for change to take place? (PIT)

Answer 4

PIT

1. Planning.
2. Implementation.
3. Timing

Question 5

Over the years, there have been countless theories of what steps are needed to effectively implement change. Some have been simple and others more complex. The common thread among them is that a true organizational leader, or agent of change must:

Answer 5

1. PREPARE for any expected change.
2. COMMUNICATE the change to Personal.
3. EFFECTIVELY LISTEN to, and answer any questions announcing change.

Question 6

Using this approach and allowing those affected by the change to become part of the change process is extremely valuable

Answer 6

Participative management approach

Question 7

Resistance to organizational change must be expected, anticipated, and objectively dealt with. The most common reason why change is resisted by Personal is often do to

Answer 7

In adequate management of the change itself.

Question 8

Key components in reducing the fear of organizational change include creating opportunities for personnel to________ (3 things) openly about the change

Answer 8

Vent, discuss, or speak

Question 9

The best approach is to involve your team in the change. Four steps recommended to involve your team are:

Answer 9

1. Have a clear message as to why the change is happening.
2. Invite feedback.
3. Approach the MOST resistant people from the start.
4. Consistently monitored and evaluate the change.

Question 10

It’s necessary for a supervisor to understand the importance of how the agency responses to a media request within the first ____ hours of an incident occurrence

Answer 10

24

Question 11

It is necessary for a supervisor to understand importance of how the agency responses to a media request within the first 24 hours of an incident occurrence. In gathering the initial information, use of the 5W‘s and H is proven helpful supervisory technique. what are the 5W‘s and the H

Answer 11

Who
What
When
Where
Why
How

Question 12

No matter what type of meeting you are involved with, knowing or establishing the ____ or _______ of the meeting in advance is an important step towards preparation and reducing waste of time

Answer 12

purpose or agenda

Question 13

Since vehicle related incidents have become the focus and are considered the number one cause of line of duty deaths for officers, ensuring that all subordinate officers understand and fully comply with __________ (3 things) is crucial

Answer 13

seatbelt regulations, speed limit, and traffic laws

Question 14

The use of _______ when relevant will help protect offices and motorist in many situations

Answer 14

reflective traffic vest

Question 15

One of the first steps in helping to better manage time is to identify the most common time wasters while working. some of these Timewasters include:

Answer 15

Telephone calls
Gossiping
Excessive texting
Dealing with Personal issues
Office drop in visits 

Question 16

As an integral part of the agency and the change process itself, the ideal supervisor must first fully ___ and ___ into the necessity for such a change

Answer 16

understand and buy