Page 4 Flashcards
What should an MA do when a patient uses a different name and pronouns?
Use the patient’s preferred name/pronouns.
Who should give a patient information about a new diagnosis?
The provider.
What are the symptoms of sinusitis?
Headache, lightheadedness, and sinus pressure.
What type of communication is displayed when one MA corrects another in front of the provider?
Aggressive communication.
How should a patient who is angry and verbally abusing the care team be handled?
Give them time to calm down.
What is the best response from an MA to a 6-year-old asking about a shot?
“The shot will help you not get sick. It might hurt for a little bit but it will help you stay healthy for a long time.”
What tone of voice should an MA use when communicating with a patient with a mental health disorder?
A normal tone of voice.
How should an MA communicate with a patient who has a mild hearing impairment?
Speak clearly and slowly while directly facing the person.
What is a characteristic of a geriatrics office compared to a family practice office?
It will see less diversity in patient age.
What response is likely to make a 17-year-old patient feel defensive about asking for birth control?
“Why not?”
Which of these is a physiological need?
Comfort, especially freedom from pain.
Which developmental stage involves learning to play in groups?
Preschool.
Whose theory of development describes a crisis that must be managed at each stage?
Erik Erikson.
Which developmental disability can cause disorganized or abnormal development?
Cerebral palsy.
What is a characteristic of mental health?
Ability to adapt to change.
What does stress tolerance refer to?
The ability to manage stress is different from one person to another.
What defense mechanism may explain a 14-year-old patient holding a baby blanket and sucking her thumb?
Regression.
What should an MA do if a patient seems intoxicated during an appointment?
Report observations to the provider.
What are symptoms of post-traumatic stress disorder?
Anger, irritability, being easily startled, and difficulty sleeping.
What is infection prevention?
A set of methods used to prevent the spread of disease.
Which link in the chain of infection is affected by getting a hepatitis B vaccination?
Susceptible host.
What is the single most important thing an MA can do to prevent the spread of disease?
Wash her hands.
With whom should an MA use Standard Precautions?
With every patient.
What is hand hygiene?
Washing hands with soap and water or using alcohol-based hand rubs.
What is true of wearing gloves?
Gloves must be changed between patients.
What is true of disinfection?
Disinfection kills some pathogens but does not destroy all of them.
What is true of Transmission-Based Precautions?
They are practiced in addition to Standard Precautions.
What is true of hepatitis B (HBV)?
The vaccine for HBV helps prevent the disease.
