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G10 Bus Studies > P2 Business Roles > Flashcards

P2 Business Roles Flashcards

1
Q

Social responsibility

A

Social responsibility is a business’s duty to act in ways that benefit society and their evironment.

  • caring for the environment,
  • supporting communities,
  • treating employees fairly,
  • and being ethical in their practices.

It goes beyond making profits to positively impact people and the planet.

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2
Q

Corporate Social Responsibility (CSR):

A

a company’s [C]ommitment to manage the social, environmental and economic effects of its operations responsibly and in line with public expectations.

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3
Q

Outline the reason why socio- economic issues pose a challenges on businesses

A

Socio-economic issues create problems that can negatively affect businesses, such as:

1. Low Customer Support: Customers may have less money to spend, reducing sales.

2. Employee Absenteeism: Diseases like HIV/AIDS can cause employees to miss work, lowering productivity.

**3. Crime and Counterfeiting: **Theft, fake products, and illegal activities can lead to lost profits.

4. Corporate Social Responsibility (CSR) Pressure: Businesses may feel obligated to support struggling communities, increasing costs and lowering profits.

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4
Q

Meaning of socio-economic issues

A

Socio-economic issues are aspects that have a negative effect on the individual, communities and business.

These issues are societal and economic factors in the macro environment.

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5
Q

Initiatives that a business coul implement to deal with HIV/AIDS as a socio-economic issue

A

**Education and Awareness Programs:
**
Conduct regular workshops and training sessions to educate employees about HIV/AIDS, how it is transmitted, and how it can be prevented.

**Voluntary Counseling and Testing (VCT):
**
Provide access to free, confidential testing and counseling services for employees who want to know their status without fear of discrimination.

**Access to Healthcare and Treatment:
**
Partner with healthcare providers or medical aid schemes to ensure employees living with HIV/AIDS can access antiretroviral treatment (ART) and medical care.

**Workplace Policies:
**
Develop and enforce policies to protect employees from discrimination based on their HIV status. Include provisions for confidentiality and equal opportunities.

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6
Q

Creative thinking:

A

involves the process of generating innovative and
imaginative ideas.

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7
Q

Sustainable business practice:

A

a business practice that is

1. economically viable,
2. socially responsible, and
3. environmentally friendly

is usually regardedas being sustainable.

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8
Q

Indigenous knowledge:

A

the local knowledge that is unique to a given culture or society.

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9
Q

Non-conventional thinking:

A

thinking differently and looking at
something in a new way.

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10
Q

Mind mapping:

A

Mind mapping:
diagrams that represent ideas that are connected to a
central theme.

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11
Q

Force Field Analysis:

A

a technique used to determine the forces that are for
and against a decision.

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12
Q

Empty Chair Technique:

A

a role-play exercise that places a person across from an empty chair.

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13
Q

Nominal Group Technique:

A

a structured method for group brainstorming
that allows every member to come up with ideas on their own.

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14
Q

Brainstorming:

A

a group activity to find a solution for a specifi c problem by gathering a list of ideas spontaneously.

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15
Q

Forced combinations / Force-fitting

A

Force-fitting is a creativity technique where unrelated or random ideas, objects, or concepts are deliberately combined to spark new ideas or solutions.

Key Points:
**How It Works: **You take an unrelated concept and “force” it to connect to your challenge or problem. This compels you to think in ways you wouldn’t naturally consider.
**Purpose: **To break habitual thinking patterns and inspire creativity by introducing unexpected elements.
**Why It’s Useful: **It helps overcome mental blocks and encourages exploring unconventional solutions.

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16
Q

SCAMPER:

A

the name SCAMPER is an acronym that helps teams explore ideas from seven different perspectives.

It involves lateral thinking which helps explore new possibilities.

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17
Q

Delphi Technique:

A

a method that relies on a panel of experts to find
solutions to a problem.

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18
Q

Problem solving:

A

the process of finding solutions to difficult or complex issues

Problems can be solved by a group/team or an individual. Various techniques may be used.

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19
Q

The problem-solving cycle

A

A problem-solving cycle is a valuable tool that businesses can use to solve problems. The illustration below shows an example of a problem-solving cycle.

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20
Q

The problem-solving cycle Level 1

A
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21
Q

The problem-solving cycle Level 2

A
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22
Q

The problem-solving cycle Level 3

A
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23
Q

The problem-solving cycle Level 4

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24
Q

The problem-solving cycle Level 5

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25
Q

The problem-solving cycle Level 6

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26
Q

The problem-solving cycle Level 7

A
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27
Q

The differences between decision
making and problem-solving

A
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28
Q

Input/Output
in Problem Solving and Decision Making

A
29
Q

The Nominal Group Technique

A

Nominal Group technique requests each employee to silently brainstorm and generate many ideas on their own and to write them down.

A voting process is added to rank the ideas that are generated. Everyone in the group is expected
to participate in silence.

30
Q

Application of the
Force Field Analysis technique
(4)

A

1️⃣ Describe the current situation/problem and the desired situation.

2️⃣ List all the driving forces and restraining forces that will support and resist change.

3️⃣ Allocate a score to each force using a numerical scale, where 1 is weak and 5 is strong.

4️⃣ Weigh up the positives and negatives then decide if the project is viable. Choose the force with the highest score as the solution.

31
Q

Example of the application of the
Force Field Analysis Technique

A
32
Q

Problem-solving techniques
(8)

A
33
Q

Advantages of Creative Thinking

A
34
Q

Force Field Analysis

A

a technique used to compare the driving and restraining forces to create an informed decision.

35
Q

What is the meaning of
Creative Thinking

A
36
Q

What is the meaning of
Problem Solving

A
37
Q

The Delphi Technique

A

a method that relies on a panel of experts to find solutions to a problem.
Experts do not have to be in the same place.

This technique uses a series of questionnaires to obtain feedback from experts.

38
Q

The Empty Chair Technique

A
39
Q

Application of
NOMINAL GROUP TECHNIQUE

A
40
Q

Mind mapping

A

Mind maps are diagrams that represent** ideas that are connected to a central theme**.

It is a way of** linking key concepts using images, lines, and links. **

Mind mapping helps individuals to **think, collect knowledge, remember, andcreate ideas. **

41
Q

Application of mind mapping

A
42
Q

Brainstorming

A

A group activity to find a solution for a specific problem by gathering a list of ideas spontaneously.

A method for inspiring creative problem solving by encouraging group members to come up with thoughts and ideas.

Some of the ideas can be crafted into original, creative solutions to a problem, while others can spark even more ideas.

43
Q

Application of brainstorming

A
44
Q

SCAMPER

A
45
Q

SCAMPER

A
46
Q

What is SCAMPER

A

SCAMPER is a brainstorming tool that encourages teams to think from seven different perspectives.

It uses lateral thinking to explore new possibilities and ideas.

The method helps generate a variety of ideas to innovate or improve products, services, solutions, and existing concepts.

47
Q

What is lateral thinking?

A

Lateral thinking is a problem-solving approach that involves looking at situations or challenges from new and unexpected angles, rather than following traditional, step-by-step methods.
It encourages creativity and thinking “outside the box” to find innovative solutions.

Key Features of Lateral Thinking:
**Creativity Over Logic: **Focuses on exploring unconventional ideas rather than strictly logical reasoning.
Breaking Patterns: Challenges assumptions and habitual ways of thinking to find fresh perspectives.
Non-Linear Approach: Encourages jumping between ideas and exploring alternatives, rather than following a set sequence.

Example:
If a business wants to attract new customers, lateral thinking might suggest offering a fun experience (like hosting events) instead of only traditional marketing, such as discounts or advertisements.

Lateral thinking is particularly useful for brainstorming, innovation, and solving complex problems.

48
Q

State FOUR causes of conflict in the workplace.

A
49
Q

5 Stages of Team Development

A
50
Q

Exam Question

A
51
Q

Exam Question

4.7 Discuss differences between problem solving and decision making.

A
52
Q

Exam Question

A
53
Q

Factors that can influence team relationships

A
54
Q

Criteria for Successful Team Performance

A
55
Q

The meaning of business objectives

A

A business objective explains in detail the steps they plan to take in order to achieve a specific goal.

Types of business objectives: profit, productivity, service.

A good business objective focuses on profit, productivity and service.

Good business objectives are also aligned to the vision, mission and purpose of the business.

56
Q

Exam Question - 4 Marks

Outline problem solving cycle

A
57
Q

Exam Question - 4 Marks

Elaborate on the meaning of creative thinking

A
58
Q

Exam Question - 6 Marks

A
59
Q

Exam Question - 6 Marks

Discuss the advantages of creative thinking in the workplace.

A
60
Q

Explain initiatives that businesses can take to address socio-economic issues.

A
61
Q

Describe TWO following factors that can influence team relationship
1. Prejudice
2. Discrimination

A
62
Q

Define the following concept:
4.5 1 Social Responsibility (4 marks)
4.5.2 Corporate Social Responsibility (4 marks)

A
63
Q

Business Objectives (6 Marks)

A
64
Q

Benefits of Teamwork (6 marks)

A
65
Q

Initiatives Businesses Can Take to Address HIV & AIDS
(6 Marks)

A
66
Q

Interpersonal Relationships in the Workplace (6 Marks)

A
67
Q

Criteria for Successful Team Performance (6 Marks)

A
68
Q

Other Examples of Corporate Social Responsibility (CSR)

A
69
Q
A

G10 Bus Studies (10 decks)

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