P2 Business Roles Flashcards
Social responsibility
Social responsibility is a business’s duty to act in ways that benefit society and their evironment.
- caring for the environment,
- supporting communities,
- treating employees fairly,
- and being ethical in their practices.
It goes beyond making profits to positively impact people and the planet.
Corporate Social Responsibility (CSR):
a company’s [C]ommitment to manage the social, environmental and economic effects of its operations responsibly and in line with public expectations.
Outline the reason why socio- economic issues pose a challenges on businesses
Socio-economic issues create problems that can negatively affect businesses, such as:
1. Low Customer Support: Customers may have less money to spend, reducing sales.
2. Employee Absenteeism: Diseases like HIV/AIDS can cause employees to miss work, lowering productivity.
**3. Crime and Counterfeiting: **Theft, fake products, and illegal activities can lead to lost profits.
4. Corporate Social Responsibility (CSR) Pressure: Businesses may feel obligated to support struggling communities, increasing costs and lowering profits.
Meaning of socio-economic issues
Socio-economic issues are aspects that have a negative effect on the individual, communities and business.
These issues are societal and economic factors in the macro environment.
Initiatives that a business coul implement to deal with HIV/AIDS as a socio-economic issue
**Education and Awareness Programs:
**
Conduct regular workshops and training sessions to educate employees about HIV/AIDS, how it is transmitted, and how it can be prevented.
**Voluntary Counseling and Testing (VCT):
**
Provide access to free, confidential testing and counseling services for employees who want to know their status without fear of discrimination.
**Access to Healthcare and Treatment:
**
Partner with healthcare providers or medical aid schemes to ensure employees living with HIV/AIDS can access antiretroviral treatment (ART) and medical care.
**Workplace Policies:
**
Develop and enforce policies to protect employees from discrimination based on their HIV status. Include provisions for confidentiality and equal opportunities.
Creative thinking:
involves the process of generating innovative and
imaginative ideas.
Sustainable business practice:
a business practice that is
1. economically viable,
2. socially responsible, and
3. environmentally friendly
is usually regardedas being sustainable.
Indigenous knowledge:
the local knowledge that is unique to a given culture or society.
Non-conventional thinking:
thinking differently and looking at
something in a new way.
Mind mapping:
Mind mapping:
diagrams that represent ideas that are connected to a
central theme.
Force Field Analysis:
a technique used to determine the forces that are for
and against a decision.
Empty Chair Technique:
a role-play exercise that places a person across from an empty chair.
Nominal Group Technique:
a structured method for group brainstorming
that allows every member to come up with ideas on their own.
Brainstorming:
a group activity to find a solution for a specifi c problem by gathering a list of ideas spontaneously.
Forced combinations / Force-fitting
Force-fitting is a creativity technique where unrelated or random ideas, objects, or concepts are deliberately combined to spark new ideas or solutions.
Key Points:
**How It Works: **You take an unrelated concept and “force” it to connect to your challenge or problem. This compels you to think in ways you wouldn’t naturally consider.
**Purpose: **To break habitual thinking patterns and inspire creativity by introducing unexpected elements.
**Why It’s Useful: **It helps overcome mental blocks and encourages exploring unconventional solutions.
SCAMPER:
the name SCAMPER is an acronym that helps teams explore ideas from seven different perspectives.
It involves lateral thinking which helps explore new possibilities.
Delphi Technique:
a method that relies on a panel of experts to find
solutions to a problem.
Problem solving:
the process of finding solutions to difficult or complex issues
Problems can be solved by a group/team or an individual. Various techniques may be used.
The problem-solving cycle
A problem-solving cycle is a valuable tool that businesses can use to solve problems. The illustration below shows an example of a problem-solving cycle.
The problem-solving cycle Level 1
The problem-solving cycle Level 2
The problem-solving cycle Level 3
The problem-solving cycle Level 4
The problem-solving cycle Level 5
The problem-solving cycle Level 6
The problem-solving cycle Level 7
The differences between decision
making and problem-solving
Input/Output
in Problem Solving and Decision Making
The Nominal Group Technique
Nominal Group technique requests each employee to silently brainstorm and generate many ideas on their own and to write them down.
A voting process is added to rank the ideas that are generated. Everyone in the group is expected
to participate in silence.
Application of the
Force Field Analysis technique
(4)
1️⃣ Describe the current situation/problem and the desired situation.
2️⃣ List all the driving forces and restraining forces that will support and resist change.
3️⃣ Allocate a score to each force using a numerical scale, where 1 is weak and 5 is strong.
4️⃣ Weigh up the positives and negatives then decide if the project is viable. Choose the force with the highest score as the solution.
Example of the application of the
Force Field Analysis Technique
Problem-solving techniques
(8)
Advantages of Creative Thinking
Force Field Analysis
a technique used to compare the driving and restraining forces to create an informed decision.
What is the meaning of
Creative Thinking
What is the meaning of
Problem Solving
The Delphi Technique
a method that relies on a panel of experts to find solutions to a problem.
Experts do not have to be in the same place.
This technique uses a series of questionnaires to obtain feedback from experts.
The Empty Chair Technique
Application of
NOMINAL GROUP TECHNIQUE
Mind mapping
Mind maps are diagrams that represent** ideas that are connected to a central theme**.
It is a way of** linking key concepts using images, lines, and links. **
Mind mapping helps individuals to **think, collect knowledge, remember, andcreate ideas. **
Application of mind mapping
Brainstorming
A group activity to find a solution for a specific problem by gathering a list of ideas spontaneously.
A method for inspiring creative problem solving by encouraging group members to come up with thoughts and ideas.
Some of the ideas can be crafted into original, creative solutions to a problem, while others can spark even more ideas.
Application of brainstorming
SCAMPER
SCAMPER
What is SCAMPER
SCAMPER is a brainstorming tool that encourages teams to think from seven different perspectives.
It uses lateral thinking to explore new possibilities and ideas.
The method helps generate a variety of ideas to innovate or improve products, services, solutions, and existing concepts.
What is lateral thinking?
Lateral thinking is a problem-solving approach that involves looking at situations or challenges from new and unexpected angles, rather than following traditional, step-by-step methods.
It encourages creativity and thinking “outside the box” to find innovative solutions.
Key Features of Lateral Thinking:
**Creativity Over Logic: **Focuses on exploring unconventional ideas rather than strictly logical reasoning.
Breaking Patterns: Challenges assumptions and habitual ways of thinking to find fresh perspectives.
Non-Linear Approach: Encourages jumping between ideas and exploring alternatives, rather than following a set sequence.
Example:
If a business wants to attract new customers, lateral thinking might suggest offering a fun experience (like hosting events) instead of only traditional marketing, such as discounts or advertisements.
Lateral thinking is particularly useful for brainstorming, innovation, and solving complex problems.
State FOUR causes of conflict in the workplace.
5 Stages of Team Development
Exam Question
Exam Question
4.7 Discuss differences between problem solving and decision making.
Exam Question
Factors that can influence team relationships
Criteria for Successful Team Performance
The meaning of business objectives
A business objective explains in detail the steps they plan to take in order to achieve a specific goal.
Types of business objectives: profit, productivity, service.
A good business objective focuses on profit, productivity and service.
Good business objectives are also aligned to the vision, mission and purpose of the business.
Exam Question - 4 Marks
Outline problem solving cycle
Exam Question - 4 Marks
Elaborate on the meaning of creative thinking
Exam Question - 6 Marks
Exam Question - 6 Marks
Discuss the advantages of creative thinking in the workplace.
Explain initiatives that businesses can take to address socio-economic issues.
Describe TWO following factors that can influence team relationship
1. Prejudice
2. Discrimination
Define the following concept:
4.5 1 Social Responsibility (4 marks)
4.5.2 Corporate Social Responsibility (4 marks)
Business Objectives (6 Marks)
Benefits of Teamwork (6 marks)
Initiatives Businesses Can Take to Address HIV & AIDS
(6 Marks)
Interpersonal Relationships in the Workplace (6 Marks)
Criteria for Successful Team Performance (6 Marks)
Other Examples of Corporate Social Responsibility (CSR)
