Overview of Production Operations Management

Question 1

A group of people working together to achieve common objectives.

Answer 1

Organization

Question 2

There must be a group of people – two or more persons –who are interconnected, interrelated and interdependent; people who communicate and are concerned with one another;

Answer 2

Community

Question 3

These persons must have common objectives; i.e., they all agree on at least one objective that is worth pursuing and achieving together;

Answer 3

Common purpose

Question 4

Each member of the group works to the best that he or she can to contribute towards the achievement of their shared objectives; and

Answer 4

Cooperation

Question 5

The group members work together; i.e., all their efforts are interrelated and coordinated, all aimed at the achievement of their common objectives; coordination implies both harmony and unity of direction.

Answer 5

Coordination

Question 6

The process of working with resources by performing the functions of planning, organizing, staffing, leading, and controlling to create a positive environment where people can harmoniously work together to effectively and efficiently achieve organizational objectives in an ever-changing environment.

Answer 6

Management

Question 7

The people in the organization who are responsible for the management process – need to be continually aware that the organization exists as a part of an environment that is constantly changing; thus, the need for organizations to be continually adaptive organisms.

Answer 7

Managers

Question 8

Involves choosing or setting objectives and then determining the course of action needed to achieve them.

Answer 8

Planning

Question 9

Involves determining the activities and resources required to implement the strategies, combining them into a formal structure, assigning responsibilities, and delegating authority.

Answer 9

Organizing

Question 10

Involves filling, and keeping filled, with the right people the various positions in the organizational structure.

Answer 10

Staffing

Question 11

Involves influencing people so that they will do their best, in harmony with the other members, to contribute to the achievement of the organization’s objectives.

Answer 11

Leading

Question 12

Involves devising ways and means to ensure that the planned performance is actually achieved.

Answer 12

Controlling

Question 13

Means doing the right thing. An organization is doing the right things if these contribute towards the achievement of the right objectives.

Answer 13

Effectiveness

Question 14

What the organization sees itself becoming into.

Answer 14

Vision

Question 15

Why the organization exists; the organization’s basic purpose for existence.

Answer 15

Mission

Question 16

Means doing things right. An organization is doing things right if it is achieving its objectives using minimum resources.

Answer 16

Efficiency

Question 17

The functional area responsible for making the decisions related to the 5 Ps – people (customers), product (goods/services), promotion, place (distribution) and pricing.

Answer 17

Marketing

Question 18

The functional area responsible for making the financing, investment and dividend decisions. We will discuss only the first two of these, in more detail.

Answer 18

Finance

Question 19

The functional area directly responsible for making the decisions related to the creation of goods or provision of services.

Answer 19

Production/Operations

Question 20

Is the ability of an organization to effectively meet or exceed customer expectations relative to other organizations that offer similar goods or services.

Answer 20

Competitiveness

Question 21

Refers to the customer perception of how well the product serves its purpose.

Answer 21

Quality

Question 22

Refers to an organization’s ability to effectively use its resources, it is the ability of the organization to be both effective and efficient; i.e., its ability to maximize customer satisfaction at the minimum cost possible.

Answer 22

Productivity

Question 23

The driving force behind the production of goods and services, and customers generally view quality from either the transcendent or the product-based perspective.

Answer 23

Customer

Question 24

A person or group with a direct interest,
involvement, or investment in the organization.

Answer 24

Stakeholder

Question 25

Proposed 14 Points of Quality Management

Answer 25

W. Edwards Deming

Question 26

Quality improvement reduces cost, increases productivity, increases market share, and allows firms to stay in business and provide jobs.

Answer 26

Deming Chain Reaction

Question 27

Quality is fitness for use.

Answer 27

Joseph M. Juran

Question 28

He introduce the idea of “ DRiFT-Do it right the first time”

Answer 28

Philip Crosby

Question 29

Refers to the treatment received by the customer before, during and after the sale.

Answer 29

Customer Service

Question 30

It is a set of interrelated or interacting activities that use inputs to deliver an intended result.

Answer 30

Process

Question 31

Widely recognized for his efforts to make quality control “user friendly” for workers.

Answer 31

Kaoru Ishikawa

Question 32

Its responsibility involves assisting other departments in manpower needs analysis, recruitment, selection, placement, training and development, promotion, and separation

Answer 32

Human Resource Management

Question 33

He said that total quality control is a system for integrating quality development,
maintenance, and improvement in an organization.

Answer 33

Armand V. Feigenbaum

Question 34

He is best known for the Taguchi loss function – a formula for determining the cost of poor quality.

Answer 34

Genichi Taguchi

Question 35

Was established in 1951 to recognize companies that have achieved distinction through the application of companywide quality control approaches, supported by statistical methods and continuous improvement efforts.

Answer 35

Deming Prize

Question 36

Defines quality system standards , based on the premise that certain generic characteristics of management practices can be standardized, and that a well designed, well implemented, and carefully managed quality system provides confidence that the outputs will meet customer expectations and requirements.

Answer 36

ISO 9000

Question 37

Helps companies determine which standard of ISO 9001, 9002, 9003, and 9004 applies.
ISO

Answer 37

ISO 9000

Question 38

Outlines guidelines for companies that engage in design, development, production, installations, and servicing of products or service.

Answer 38

ISO 9001

Question 39

Similar to ISO 9001, but excludes companies engaged in design and development ISO

Answer 39

ISO 9002

Question 40

Covers companies engaged in final inspection and testing.

Answer 40

ISO 9003

Question 41

The guidelines for applying the elements of the Quality Management System.

Answer 41

ISO 9004

Question 42

International standards for assessing a company’s performance in terms of environmental responsibility

Answer 42

ISO 14000

Question 43

A philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction

Answer 43

Total Quality Management

Question 44

The primary focus of QM is to meet
customer requirements and to strive
to exceed customer expectations

Answer 44

Customer Focus

Question 45

Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives

Answer 45

Leadership

Question 46

Competent, empowered and engaged people are all levels throughout the organization are essential to enhance its capability to create and deliver value

Answer 46

Engagement of People

Question 47

A set of interrelated of interacting elements

Answer 47

System

Question 48

Consistent and predictable results are achieved when activities are understood and managed as interrelated processes that function as a coherent system

Answer 48

Process Approach

Question 49

Successful organizations have an ongoing focus on improvement

Answer 49

Continuous Improvement

Question 50

Decisions based on the analysis and evaluation of data and information are more likely to produce desired results

Answer 50

Evidence Based Decision Making

Question 51

For sustained success, an organization manages its relationships with interested parties, such as suppliers

Answer 51

Relationship Management