overview exam questions

Question 1

Avoiding discrimination

Answer 1

equality act 2010 - legal duty to treat people equally
human rights act 1998
staff training
adapt provision
equal opportunities for staff
follow regulations

Question 2

how do we keep people safe

Answer 2

range of policies and procedures
risk assessments
line managers
training of staff
minimise and prevent infection
first aid regulations

Question 3

empowerment

Answer 3

patient centred approach
advocacy services
respect of culture and values
balancing rights with care needs
encourage independence

Question 4

confidentiality

Answer 4

personal data needs to be protected
data protection act
Caldecott principles
patients have advocates
can share data with consent

Question 5

access to services

Answer 5

barriers of patients such as: transport, money, language, disability, fear
how to overcome: more online services, patient transport, home visits, advocates, charities

Question 6

staff complaints

Answer 6

whistleblowing
line management
new training
complaints policy
criminal investigations
codes of conduct and regulation

Question 7

regulations

Answer 7

regulatory bodies: general medical council, nursing and midwifery council
guidance bodies: NICE, MENCAP
inspection bodies: CQC, Ousted, regulation&quality improvement authority
wider organisations and ownership groups

Question 8

legislation

Answer 8

human rights acts 1998
equality acts 2010
health and safety at work act
data protection act
GDPR
COSHH
RIDDOR
health and social care act 2012
care act of 2022