Outsourcing/Maintenance Staffing Flashcards
What factors are fueling the maintenance outsourcing trend?
what is most effective and efficient
How can maintenance related regulations contribute to the decision to outsource?
Regulations governing body shops can influence outsourcing decisions.
How can leasing companies make sense in outsource maintenance?
- when fleets span large geographies
- have access to a variety of shops and vendors
- can tailor programs to the fleet.
Identify three situations where out-tasking to commercial vendors makes sense.
- Repairs that require specialized skills, tools, or facilities.
- After-hours and/or emergency requests.
- Repairs with a high liability risk.
Why are service level agreements (SLA) a good idea?
They measure performance with internal agencies
Identify one key to using reports for maintenance audit and verification purposes.
Good and accurate data is essential.
What elements will be looked at when auditing a fleet maintenance program?
- identifying maintenance trends
- goodwill adjustments
- second opinions
- in/out of network repairs
- auditing multiple/split invoices
- analyzing warranty repairs
- auditing warranties
- parts
- the 3 strike rule
Know the best practices in vehicle maintenance.
- Understand the use of your vehicles.
- Optimize vehicle selectors.
- Create a driver handbook including:
* maintenance requirements
* inspections
* preventive maintenance programs
* maintenance authorizations
* driver responsibilities
* positive reinforcement
* warranty work
* car washes
* roadside assistance
* towing
Understand the Right-to-Repair Act.
The Motor Vehicle Owners Right to Repair Act of 2007 requires manufacturers to:
- provide necessary information for diagnosis, service, and repair
- offer related tools for sale
- enable aftermarket tool companies to manufacture compatible tools.
Define the five step VE/MRI process.
Step 1 – Place vehicles in classifications and count them.
Step 2 – Count maintenance hours by vehicle classification for a given period of time
Step 3 – Normalize the fleet by setting a base vehicle classification and ranking all others based on maintenance hours
Step 4 – Calculate vehicle equivalents using total vehicles in a class and the maintenance repair factor
Step 5 – Determine estimated staffing levels
Determine the correct staffing level and bays
- calculate vehicle equivalents (# of vehicles x maintenance repair factor)
- multiple VE by avg maintenance hours = total maintenance hours
- total main. Hours / annual technician hours = # techs needed
- a technician has max. 2080 hours annually or 1415 actual production time
- example fleet of 322 actual vehicles we have 696 vehicle equivalents. Based on six hours per VE, we need 4,176 man hours, which are theoretically three technicians. Based on 1.5 bays per light-vehicle technician and 2.0
bays per heavy-vehicle technician, we will need five or six bays.
Understand your Fleet Organizational structure
Functional: grouping jobs together by functions of the organization. Best when the organization is stable and wants tight control over operations.
Product: Jobs associated with a particular product. Gives flexibility to develop strategies for different products. Runs the risk of duplicating effort.
Customer: group jobs that serve customer’s needs.
Geographic: based on defined territories. Useful when organization is widely dispersed and customer’s needs vary.
Identify the steps needed to hire personnel
- Validate the need to fill a vacancy
- Validate the job announcement/description
- Establish and conduct applicant screening process
- Recruit everywhere
- After the selection
Identify the several different training programs
- Community colleges/trade schools
- Targeted on-site courses
- Manufacturer schools
- Vendor training
- Work-study/internship programs
- Self-study certification
- On the job training
- Train-the-trainer
Understand Fleet certifications
- Technician certification programs
- NAFA and ASE (National institute for automotive service excellence)
- Emergency vehicle technician certification
- Canadian certification programs (Red Seal Program)
