Outcome # 4

Question 1

alternative dispute resolution (ADR)

Answer 1

Nonunized organizations

A term applied to different types of employee complaint or dispute resolution procedures

Question 2

Step-Review Systems

Answer 2

A system for reviewing employee complaints and disputes by successively higher levels of management

Employee // Supervisor// department head// HR departmet// Top Management

Question 3

Open door policy

Answer 3

identifies various levels of management above the

immediate supervisor that an aggrieved employee may contact

Question 4

Ombudsperson System

Answer 4

the designated individual from whom employees may seek counsel for the resolution of their complaints

Question 5

mediation

Answer 5

The use of an impartial third-party neutral to reach a compromise the decision in employment disputes

Question 6

mediator

Answer 6

A third party in an employment dispute who meets with one party and then the other to suggest a compromise
solutions or to recommend concessions from each side that will lead to an agreement

Question 7

Ethics

Answer 7

A set of standards of conduct and moral judgments that help determine right and wrong behaviour