Outcome 2

Question 0

Corporate culture define

Answer 0

The shared values or beliefs of the people within an organization. It is the unwritten rules.

Question 1

Levels of management

Answer 1

Senior-(board of directors, CEO,managing director)
Vision statement/mission statement/long term planning 5yrs)
Middle-(department head, divisional head,plant manager,store mngr)
Departmentsl/divisional objectives…/medium t. Planning 2yrs)
Front line-(team mgnr,supervisor,team leader,frontline mngr)
Section/subdepartingmentzl planning/short t. Planning 6m)

Question 2

Official culture

Answer 2

Stated in the company motto or mission statement while the real culture reflects how things acctually operate

Question 3

How to develop corporate culture

Answer 3

• training+ development. -change management style
• promotion. -alter prioitys
• appraisals. -change style/dress/language
• employ externally

Question 4

Importance of cc

Answer 4

Decides way employees interact on the workplace
Extracts the best out of each team member
Sense of direction

Question 5

Mgmt structures importance

Answer 5

Allow stakeholders to know:

• way communication flows within organization
• possibility of career paths
• hierarchy of positions within the buis

Question 6

Define management structures

Answer 6

The ways in which parts of an organization are formally arranged to achieve objective. The structure is usually represented in an organizational chart.

Question 7

Functional structure

Answer 7

Involves grouping employees together according to the tasks they will perform.

Question 8

Pos and neg of functional structure

Answer 8

+. -workers have manager in each section so issues should be resolved within the functional area
-employees gain experience for career pathways
_. -only works if managers communicate with each other
- narrow department focus as oppose to broader organization wide focus

Question 9

Divisional structure define

Answer 9

Groups employees together according to the divisions that may be geographical, customer, product or process focused. Commonly used by organizations producing a range of diff products/services.

Question 10

Pos of divisional structures and neg

Answer 10

+ room for career advancment within functional area
Specialist in charge of small sections allowing for best practice
_ only suitable for large lso’s so there aren’t too many middle managers
Only works if clear communication within functional areas

Question 11

Functional: customer sector

Answer 11

The grouping of jobs and people according to how they are being served (wholesale/retail….private/corporate)

Question 12

Functional:geography

Answer 12

Grouping of jobs and people according to their location (regional/state/national/international)

Question 13

Functional:product

Answer 13

The grouping of jobs and people based on single products/services

Question 14

Functional:process

Answer 14

Grouping of jobs or people who are part of the same proces

Question 15

Matrix structure

Answer 15

Involves bringing together specialists from different parts of the organization to solve specific problems or to undertake specific projects in teams.

Question 16

Ethics

Answer 16

The way in which people in an organization conduct their day to day work in terms of moral and values. The focus is what is right and what is wrong

Question 17

Social responsibility

Answer 17

The obligations a business has over and above its legal responsibilities to the well being of employees and customers, shareholders and the community as well as the environment

Question 18

Bendingo bank social responsibilities

Answer 18

RSPCA: Bendingo bank formed a partner ship with RSPCA to help save the lives of homeless animals in 2005. By signing up to the RSPCA rescue Visa card each time the card is used Bendingo bank makes payments on a percentage of your spend and a $3 a month donation to the program. So far 1.5 million has been raised and 200,000 animals have been rehomed

Question 19

Bendingo bank ethical

Answer 19

Bendingo bank have committed to conduct business ethically by adopting a code of practice: the code is a voluntary code which sets the standards of good banking practice for staff to follow when dealing with persons who are or may become the banks individual or small business customers.

Question 20

Define policy

Answer 20

A policy is a set of broad guidelines to be followed by all employees when dealing with important areas of decision making. These guidelines will point the employees in the right direction.

Question 21

Define procedure

Answer 21

A procedure is a series of actions that enable a policy to be put into practice. It is a step by step set of instructions

Question 22

Reasons for policy development

Answer 22

• help lso’s achieve its objectives
• used to reinforce positive aspects or corporate culture
• policies should be reviewed regularly
• stakeholders may be driving for a change in policy
• new policy may arise due to issue that needs to be resolved

Question 23

Steps in policy development

Answer 23

1.identify issue- pressure exists for the policy to be written or changed this pressure can come from a number of internal or external sources such as government. New managers or social pressure
2.research conducted
3 stakeholders conducted
4 draft policy
5 finalization of policy
6 review of policy