Outbound Voice Flashcards
1
Q
The FCC requires max queue time for outbound calls to be…
A
2 seconds or less
2
Q
Outbound list A has a dialing ratio of 3 and list B has a ratio of 1. How many calls will be dialed from list A before moving to list B?
A
3 calls will be dialed from list A before dialing 1 call from list B.
3
Q
What are the 4 outbound dialing modes?
A
• Predictive
• Power
• Progressive
• Preview
