Our Strategic Pillars: How We Win Flashcards
1
Q
Elevate our talent and culture
A
- Make talent a core competitive advantage
- Shape and grow a winning culture true to our heritage, purpose and passion
- Strengthen empowerment and accountability to unleash potential
- Be a leading voice and advocate for and with our communities
2
Q
Own a sustainable brand position
A
- Develop compelling value propositions that distinguish our brands and create preference
- Help our clients realize more value from H&R Block
- Create partnerships that grow distribution and relevance
- Modernize our approach to marketing
3
Q
Win on customer experience
A
- Re-imagine our customers’ experience for a mobile-first world
- Leverage and compete on our cross-channel strength
- Dramatically improve our DIY and Virtual tax products
- Create a pipeline of innovation and partnerships
4
Q
Build operational excellence
A
- Create greater quality and consistency of execution
- Eliminate waste in all facets of our business
- Simplify how work gets done across the company
- Re-think and improve how we support franchisees
5
Q
Invest for the long term
A
- Modernize our core technology systems
- Acquire skills and capabilities to enable growth
- Develop adjacent businesses that leverage our core competencies
- Fund R&D and strategic investments
