other things

Question 1

what information do you need to verify before taking a check?

Answer 1

• correct date?
• correct amount, in words and in numbers?
• is it addressed to Boulder Book Store?
• is it signed?
• does it have the correct phone number?
• do they have a photo ID with matching information?

Question 2

what do you do with a check once you’ve verified the information?

Answer 2

write the form of ID and ID # on the top of the check –> paperclip the receipt to the check and put it in your bag

presumably you have to also click tender and enter the check amount, but this needs to be verified

Question 3

how can you take payment over the phone?

Answer 3

tender –> manual credit card entry –> enter all information on the keypad

Question 4

how do you split a transaction between multiple cards?

Answer 4

tender –> credit card partial –> enter the amount to be charged to the first card –> follow prompts on keypad –> enter the second card or cash as normal

Question 5

how do you ring up event vouchers?

Answer 5

F7 –> voucher redemption –> type “5.00,” the date, and the name of the author –> enter –> put the voucher in your bag

Question 6

what do you do if someone wants to use an online gift code in the store?

Answer 6

call a coordinator

Question 7

how can customers use physical gift cards online?

Answer 7

put in their regular credit card info and write a note in the comments, saying they want to use the gift card and including the gift card number. a manager will make sure the gift card is charged.

Question 8

how do you do tax exempt transactions?

Answer 8

fill out a tax exempt form (in drawer #2) –> function menu –> tax exempt –> check all –> type in the tax exempt ID –> staple the finished form to the receipt and put in your bag

Question 9

what is our return policy for naropa books?

Answer 9

can be returned within the add-drop period for the semester. no returns after the last date of this period.

Question 10

which items can never be returned?

Answer 10

used books, yoga items, and meditation cushions

Question 11

what is our return policy for remainders?

Answer 11

they can be returned if we have at least one left in stock

Question 12

what is our return policy for new books?

Answer 12

can be returned within a year of purchase.

Question 13

how do new book returns work if they don’t have their receipt?

Answer 13

if we’ve sold a copy of the book within the last year, it can be returned for store credit.

Question 14

what to do if someone asks to return something?

Answer 14

ask how long it’s been since they bought it, check if it was a used book or a remainder, if remainder: check inventory. if they are eligible for a return, call a coordinator to do it.

Question 15

how do you check the balance on a gift card?

Answer 15

find menu –> find balance card account –> type in name –> search

Question 16

how do you create memberships?

Answer 16

lookup customer –> new –> fill in all information –> create –> pink calendar icon –> select membership type –> save –> apply discount

Question 17

what do you do if someone asks about selling their books?

Answer 17

ask if the book is on ingram. if it is –> give them brad’s card. if it isn’t –> give them a consignment flyer.

Question 18

what’s in drawer #1?

Answer 18

store charge forms, book loan forms, shipping forms, stamps

Question 19

what’s in drawer #2?

Answer 19

cash refund forms, tax exempt forms, merch return forms

Question 20

what’s in drawer #3?

Answer 20

staples, comment cards, schedule change forms

Question 21

what’s in drawer #4?

Answer 21

event vouchers, pre-paid author forms, reader’s guild reserved seating requests

Question 22

what’s in drawer #5?

Answer 22

gift cards, enveloped for gift cards

Question 23

what’s in drawer #6?

Answer 23

stickers for gift cards

Question 24

what’s in drawer #7?

Answer 24

signed book supplies for authors

Question 25

what’s in drawer #8?

Answer 25

junk, security tags, security stickers

Question 26

how do you charge for shipping?

Answer 26

find service –> find –> postage –> enter 0.55 for letter stamps, or another price depending on their postage

Question 27

how do you do out of state shipping?

Answer 27

function menu –> tax exempt –> check all –> type “out of state”

fill out the shipping form. make sure to write “OUT” next to shipping method. tape the white copy to the book, staple the yellow copy to your receipt and put in your bag, give the pink copy to the customer or throw it away.

Question 28

how do you do in-state shipping?

Answer 28

daily news –> sales tax lookup –> type in address –> find the general tax amount –> write this on the shipping form –> go to POS –> click “tax area = Y” –> select the correct rate from the list

Question 29

what are the priority shipping rates?

Answer 29

$9 for the first book, $2.90 for each additional book

Question 30

what are the media mail shipping rates?

Answer 30

$4.50 for the first book, $1 for each additional book

Question 31

what are the fedex/usps shipping rates?

Answer 31

$9.95 for the first book, $1 for each additional book

Question 32

which shipping methods can be used for non-books?

Answer 32

priority or fedex/usps

Question 33

which shipping methods can ship to p.o. boxes?

Answer 33

priority and media mail