OSCE

Question 1

Fundamentals

Answer 1

Hello my name is Saqib, i am the pharmacist
How are you doing today? 
How can i help you? 
Can i please take your name and date of birth
Is it ok with you if we have this conversation?
I might ocassionaly make some notes; this is to help me remember what we discuss
Would you like to speak somewhere more private?
Would you like a chaperone?
Do you have any allergies?
What medications are you currently taking? (form, dose, strength, frequency, compliance) (prescribed, otc, herbal, supplements, vaccine) 
Medical history
Family history
Social history (work)
What is the issue? 
Duration of problem
Accompanying symptoms
Alleviating/aggravating factors
What has already been tried
Has this occurred previously 
Red flag symptoms 
Counselling: 
Has the patient taken this medicine before
The indication of the medicine 
The daily dose 
Any common side effects
Any serious side effects
Missed doses 
OTC issue:
Pharm advice with dosing and counselling
Non-pharm advice 
Follow up:
PIL
Any questions
If not better in x days visit your doctor or call the pharmacy

Question 2

Non-verbal

Answer 2

Eye contact
Smile
Show sympathy and empathy
Show genuine concern
Speak confidently