ORGB 364 Unit One

Question 1

Organizations are best described as:

Answer 1

groups of people who work interdependently toward some purpose.

Question 2

All of the following statements about the field of organizational behaviour are accurate, EXCEPT?
A) OB is the study of what people think, feel and do in and around organizations.
B) OB emerged as a distinct field of inquiry in the 1940s.
C) OB wasn’t organized until Adam Smith advocated a new form of organizational structure based on the division of labour.
D) People have been studying OB for centuries.
E) OB encompasses the study of how organizations interact with their external environments, particularly in the context of employee behaviour and decisions.

Answer 2

OB wasn’t organized until Adam Smith advocated a new form of organizational structure based on the division of labour.

Question 3

An important reason for studying organizational behaviour is to:

Answer 3

All of these choices are reasons to study organizational behaviour.

Question 4

The field of organizational behaviour encompasses:

Answer 4

what people think, feel, and do in and around organizations.

Question 5

Which of the following is considered the “ultimate dependent variable” in organizational behaviour?
A) Profitability of the organization
B) The culture of the organizations
C) The conduct of organizational members
D) Organizational effectiveness
E) Organizational sustainability

Answer 5

Organizational effectiveness

Question 6

One of the fundamental views in organizational behaviour is that organizations are:

Answer 6

Open systems

Question 7

Which of the following is a deep-level dimension of diversity?
A) Wealth
B) Ethnicity
C) Gender
D) Beliefs
E) Esthetics

Answer 7

Beliefs

Question 8

_______ refers to the degree to which a person minimizes conflict between work and nonwork demands.

Answer 8

Work/life integration

Question 9

Teams with high informational diversity tend to be:

Answer 9

more creative and make better decisions in complex situations compared to teams with less informational diversity.

Question 10

An organization which holds its daily motivational meeting during an afternoon walk around the track at the local fitness centre is one that is:

Answer 10

practicing work–life integration

Question 11

All of the following refer to surface-level diversity, EXCEPT:
A) gender.
B) age.
C) education.
D) race.
E) physical capabilities.

Answer 11

education.

Question 12

According to your text, telework produces all of these consequences EXCEPT:
A) increases employee productivity.
B) reduces employee stress.
C) makes employees feel more empowered.
D) increases feelings of social isolation.
E) increases promotion opportunities.

Answer 12

increases promotion opportunities.

Question 13

The anchor of organizational behaviour is based on researchers’ beliefs in the value of studying organizations through the use of scientific and qualitative methods is called the:

Answer 13

systematic research anchor.

Question 14

Organizational events are usually studied from which of these three levels of analysis?

Answer 14

Team, individual, and organizational

Question 15

Which of the following is NOT a conceptual anchor in organizational behaviour?

Answer 15

Employability anchor

Question 16

Which of these phrases best reflects the contingency approach?
A) “Face time”
B) “Open system”
C) “The right thing to do”
D) “Evolving employment relationships”
E) “Under those conditions”

Answer 16

“Under those conditions”

Question 17

Which of the following does NOT represent a belief that anchors organizational behaviour?
A) OB should view organizations as open systems.
B) OB recognizes that there is usually a single solution which is best in all circumstances.
C) OB should develop from knowledge in other disciplines.
D) OB should study organizations using systematic research methods.
E) OB topics can be studied from multiple levels of analysis.

Answer 17

OB recognizes that there is usually a single solution which is best in all circumstances.

Question 18

Which of the following is true regarding the pros and cons of remote work?
A) Remote workers usually experience better work–life integration.
B) Remote workers often feel they have more control over how they manage family obligations.
C) Work–life integration is more difficult when employees lack sufficient workspace in the home.
D) Many workers feel that their family responsibilities increase when they are working from home.
E) All of these statements are accurate in describing the pros and cons of remote work.

Answer 18

All of these statements are accurate in describing the pros and cons of remote work.

Question 19

Which of the following is NOT a component of the open systems perspective of organizations?
A) Inputs
B) Transformation process
C) Outputs
D) Subsystems
E) Social responsibility

Answer 19

Social responsibility

Question 20

What refers to the view that companies have a contract with society, in which they must serve stakeholders beyond shareholders and customers?

Answer 20

The triple-bottom line

Question 21

The true “impact” of an OB theory is:

Answer 21

how well it finds its way into organizational life and becomes a valuable asset for improving the organization’s effectiveness.

Question 22

Which perspective of organizational behaviour is reflected in the following statement? “An organization is a complex living organism.”

Answer 22

Open systems perspective

Question 23

Which of the following exemplify surface-level diversity?
A) Race
B) Ethnicity
C) Gender
D) Age
E) All of these choices exemplify surface level diversity.

Answer 23

All of these choices exemplify surface level diversity.

Question 24

The COVID-19 pandemic forced:

Answer 24

more remote working than ever before.

Question 25

Which of the following is not explicitly stated in the model of individual behaviour and results?
A) Motivation
B) Self-efficacy
C) Role perceptions
D) Situational factors
E) Ability

Answer 25

Self-efficacy

Question 26

The natural aptitudes and learned capabilities required to successfully complete a task are referred to as:

Answer 26

ability.

Question 27

The forces within a person that affect his or her direction, intensity and persistence of voluntary behaviour is referred to as:

Answer 27

employee motivation.

Question 28

Direction, intensity, and persistence are three dimensions of:

Answer 28

motivation.

Question 29

Ability includes:

Answer 29

Natural aptitudes and learned capabilities

Question 30

The president of ABC Corp. wants more organizational citizenship in the company. The president is basically saying that:

Answer 30

employees need to spend more time helping coworkers.

Question 31

According to the text, which of the following is NOT considered a work-related behaviour?
A) Absenteeism
B) Joining the organization
C) Performing the required tasks
D) Maintaining work attendance
E) Looking for a job

Answer 31

Looking for a job

Question 32

Voluntary behaviours that have the potential to directly or indirectly harm the organization are called:

Answer 32

counterproductive work behaviours

Question 33

Acts such as work avoidance or making nasty comments about others are examples of:

Answer 33

counterproductive work behaviours.

Question 34

A condition associated with organizational citizenship is:

Answer 34

employee engagement.

Question 35

In organizations that offer generous sick leave benefits:

Answer 35

absenteeism is higher

Question 36

Some companies have outsourced core jobs to agencies because:
A) they believe it will increase workforce flexibility.
B) they believe it will reduce unionization.
C) they believe it will shift employment law obligations.
D) they believe those companies are specialists in those functions.
E) All of these choices represent legitimate beliefs about the outsourcing of core jobs to external agencies.

Answer 36

All of these choices represent legitimate beliefs about the outsourcing of core jobs to external agencies.

Question 37

Direct employment still dominates the Canadian labour market:

Answer 37

however, indirect employment and self-employed contract work are the fastest growing work relationships.

Question 38

Ability

Answer 38

The natural aptitudes and learned capabilities required to successfully complete a task.

Question 39

Corporate social responsibility (CSR)

Answer 39

Organizational activities intended to benefit society and the environment beyond the firm’s immediate financial interests or legal obligations.

Question 40

Counterproductive work behaviours (CWBs)

Answer 40

Voluntary behaviours that have the potential to directly or indirectly harm the organization.

Question 41

Deep-level diversity

Answer 41

Differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.

Question 42

Evidence-based management

Answer 42

The practice of making decisions and taking actions based on research evidence.

Question 43

Human capital

Answer 43

The knowledge, skills, abilities, creative thinking, and other valued resources that employees bring to the organization.

Question 44

Inclusive workplace

Answer 44

A workplace that values people of all identities and allows them to be fully themselves while contributing to the organization.

Question 45

MARS model

Answer 45

A model depicting the four variables-motivation, ability, role perceptions, and situational factors-that directly influence an individual’s voluntary behaviour and performance.

Question 46

Motivation

Answer 46

The forces within a person that affect the direction, intensity, and persistence of effort for voluntary behaviour.

Question 47

Open systems

Answer 47

The view that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs.

Question 48

Organizational behaviour (OB)

Answer 48

The study of what people think, feel, and do in and around organizations.

Question 49

Organizational citizenship behaviours (OCBs)

Answer 49

Various forms of cooperation and helpfulness to others that support the organization’s social and psychological context.

Question 50

Organizational effectiveness

Answer 50

The extent to which an organization has a good fit with its external environment, effectively transforms inputs to outputs through human capital, and satisfies the needs of key stakeholders.

Question 51

Organizations

Answer 51

Groups of people who work interdependently toward some purpose.

Question 52

Role perceptions

Answer 52

The degree to which a person understands the job duties assigned to or expected of them.

Question 53

Stakeholders

Answer 53

Individuals, groups, and other entities that affect, or are affected by, the organization’s objectives and actions.

Question 54

Surface-level diversity

Answer 54

The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities.

Question 55

Task performance

Answer 55

The individual’s voluntary goal-directed behaviours that contribute to organizational objectives.

Question 56

Values

Answer 56

Relatively stable evaluative beliefs that guide a person’s preferences for outcomes or courses of action in a variety of situations.

Question 57

Work-life integration

Answer 57

The extent to which people are effectively engaged in their various work and nonwork roles and have a low degree of role conflict across those life domains.