Organizations, Management, and the Networked Enterprise Flashcards
What does information technology consist of? 5 items
Information technology (IT) infrastructure:
- Computer hardware
- Computer software
- Data management technology
- Networking and telecommunications technology
- Internet
Inputs to Information Systems
Management
Organization
Technology
Output of Information Systems
Business Solutions
Evaluation and Selecting Collaboration and Social Software Tools - 6 items
- Collaboration challenges (time/space: remote/colocated and synchronous/asynchronous)
- Make list of vendors products for challenges faced
- Analyze products cost/benefits (including training)
- Identify risks to security. Research financial risks of vendor and changing vendors.
- Help from users re training implementation and training needs.
- Select vendors for presentations.
What is IT governance?
Includes strategy and policies for using information technology within an organization. Specifies the decision rights and framework for accountability to ensure that the use of information technology supports the organization’s strategies and objectives.
- How much should the information be centralized within IT?
- What decisions should be made around effective management and use of information technology, including ROI?
- How will decisions be made and monitored?
Mediating factors between organizations and IT. 6 items
- Environment
- Culture
- Structure
- Business Process
- Politics
- Management Decisions
Areas to consider when designing Information Systems. 6 items
- Environment in which the organization must function
- Structure of the organization: hierarchy, specialization, routines and business processes
- Culture and politics
- Type of organization and style of leadership
- Stakeholders and attitude of workers who will be using the system
- Kinds of tasks, decisions and business processes that the information system is designed to assist.
Value Chain: What are a firms Support activities and Primary activities?
Support: Administration and Management Human Resources Technology Procurement
Primary: Inbound Logistics Operations Sales and Marketing Service Outbound Logistics
Management Checklist: Performing a Strategic Systems Analysis
- What is the structure of the industry in which the firm is located?
- who are the competitors
- competition quality, price or brand?
- nature of change in the industry and from where is it coming?
- how is the industry currently using technology? is the firm ahead or behind of the industry? - What are the business, firm and industry value chains for this firm?
- how does the company create value for the customer? pricing, quality? where can more value be created in the value chain?
- does the firm manage its business processes using the best practices available? taking maximum advantage of supply chain management, customer relationship management and enterprise systems?
- does the firm leverage its core competencies?
- is the industry supply chain and customer base changing in ways that benefit or harm the firm?
- can the firm benefit from strategic partnering, value webs, ecosystems or platforms?
- where in the value chain will information systems provide the greatest value to the firm? - Are business strategy and goals aligned with IT?
- correctly articulated the business strategy and goals?
Is IT improving the right business processes and activities to promote this strategy?
Are we suing the right metrics to measure progress toward those goals?
Privacy: technical solutions
opt-out/opt-in encryption cookie prevention spyware detection and elimination note: tracking is hard to prevent
Data management and storage applications
IBM DB2 Oracle SQL Server Sybase My SQL Apache Hadoop
Consultants and System Integrators
IBM
HP
Accenture
Networking/Telecommunications
Microsoft Windows Server Linux Cisco AT&T Verizon
Enterprise Software Applications (including middleware)
SAP
Oracle
Microsoft
IBM
Operating Systems Platforms
Microsoft windows Unix Linux MacOS Chrome Android iOS
Computer Hardware Platforms
IBM
Oracle Sun
HP
Apple
Internet Platforms
Apache Microsoft IIS, .NET Unix Cisco Java
Cloud computing: On-demand self-service
Consumers can obtain computing capabilities such as server time or network storage as needed automatically on their own
Cloud computing: Ubiquitous network access
Cloud resources can be accessed using standard network and Internet devices, including mobile platforms
Cloud computing: Location-independent resource pooling
Computing resources are pooled to serve multiple users, with different virtual resources dynamically assigned according to user demand. The user generally does not know where the computing resources are located
Cloud computing: Rapid elasticity
Computing resources can be rapidly provisioned, increased, or decreased to meet changing user demand.
Cloud computing: Measured service
Charges for cloud resources are based on amount of resources actually used.
Cloud computing: IaaS
Infrastructure as a service: processing, storage, networking and other services provided by cloud providers for companies to manage themselves.
Cloud computing: SaaS
Software as a service: software hosted by the vendor on the vendor’s cloud infrastructure and delivered as a service over a network.
Cloud computing: PaaS
Platform as a service: firm uses infrastructure and programming tools supported by the cloud service provider to develop their own applications.
Cloud computing: Public cloud
Owned and maintained by cloud service provider and made available to general public or industry group. contains public information, one time developments, consumer services
Cloud computing: Private cloud
Operated solely for an organization. May be managed by the organization or a third party may be hosted internally or externally.
Cloud computing: Hybrid cloud
Large firms use their own infrastructure to house their most essential core activities and adopt public cloud computing for less critical systems or for additional processing capacity during peak business periods.
Cloud computing: Edge computing
Method of optimizing cloud computing systems by performing some data processing on a set of linked servers at the edge of the network, near the source of the data. This reduces the amount of data flowing back and forth between local computers and other devices and the central cloud data centre.
- reduce data transfers between firm and cloud
- increase speed of transactions between firm and cloud
(micro services?)
SLA
Service Level Agreement
Formal contract between customers and their service providers that defines the specific responsibilities of the service provider and the level of service expected by the customer.
TCO
Total Cost of Ownership
- Hardware acquisition
- Software acquisition
- Installation
- Training
- Support
- Maintenance
- Infrastructure
- Downtime
- Space and energy
Road Map
IT Services and Infrastructure
- Market demand for your firm’s customer services, supplier services, and enterprise services
- Your firm’s business strategy
- Your firms IT strategy, Infrastructure and cost
- Information technology
- Competitor firms IT services
- Competitor firm’s IT infrastructure investments
