Organizational Processes Flashcards
is critical for any organization’s success. It’s the framework that defines how work gets done. A well-designed structure aligns with the organization’s goals, fosters clear lines of communication, and empowers employees.
Designing organizational structures
act as a blueprint for how an organization functions. It defines the reporting lines, departments, and overall flow of information and decision-making.
Organizational structures
By __________ , these structures influence the characteristics of the organization’s processes.
design
refer to the inherent qualities of the workflows within the organization.
Organizational process characteristics
Understanding Process Characteristics
Complexity
Standardization
Interdependence
How intricate are the steps involved in a process?
Complexity
How reliant are different parts of the organization on each other to complete the process?
Interdependence
How much variation is allowed in the execution of the process?
Standardization
A hierarchical structure, with clear reporting lines, leads to well-defined, step-by-step processes. Conversely, a flat structure with cross-functional teams might have more fluid and adaptable processes.
Structure dictates workflow
The structure determines how information travels within the organization. A siloed structure with limited communication between departments will have processes that reflect that isolation. On the other hand, a structure with open communication channels might have collaborative processes.
- Communication and information sharing:
Who has the power to make decisions impacts processes.
Decision-making authority,
In a _____________________ , decisions flow from the top down, potentially leading to slower processes.
Centralized Structure
In a ______________________ , processes can be more agile as decisions are made closer to where the work happens.
Decentralized Structure
A _______________ , where departments are grouped by similar skills, might have processes focused on individual expertise.
A _______________, with cross-functional teams, might have processes that require collaboration across different areas.
Matrix Structure