Organizational Culture and Change Flashcards
Pragmatic Inertia
resistance due to self-interest
Cognitive Inertia
resistance based on how people think and how they see the world around them
Normative Inertia
Resistance based on moral
Loss of Motivation
Pragmatic
Fear of Failure ( personal - I cant do it OR systematic )
Pragmatic
Loss of Power and Prestige
Pragmatic
Prevailing social norms
Normative
Moral Disapproval
Normative
Evaluating good faith
Normative
Exhaustion
Cognitive
The taken-for-granted
Cognitive
Habituation
Cognitive
Uncertainty and Ambiguity
Cognitive
Active Resistance
Actively not doing it and resiting to the change
Passive Resistance
Not going out of their way to make it work: Doing what I necessary but cheering it won’t work
Compliance
Doing what others ask them to do only
Enthusiastic Support
others also putting effort to mitigate possible problems to ensure that the change will be implemented
Questioning current moral associations or social norms
Disrupting the existing structure
Subverting existing controls
Disrupting existing structures: Not using old methods to punish those that do not follow the change
Colation Building
Momentum: having influential people supporting the change
Building spaces for moral support
Momentum: re-energize and remind that it is significant
Disrupting
Undermining existing assumptions and beliefs
Building momentum
defining the change, advocating ( sense of urgency ), coordinating ( making a plan )
Entrenching a new normal
Enabling and Policing, Valorizing and Demonishing, Normalizing and Routinizing
Schein’s Model of Organizational Culture
Artefacts, Espoused Beliefs and Values, Underlying Assumptions
Artifacts
visible, observable (language, objects, activities)
Espoused Beliefs and Values
Team Spirit, Killer Instinct, Care for community
Underlying Assumptions
what we believe to be true and usually take for granted
Dual Setting of Implications
Culture as a focus and Culture as a context
Culture as a focus
Culture is self-reproducing and can make change difficult
Culture as a context
An understanding of it allows people to think HOW it could be changed
