ORGANIZATIONAL BEHAVIOR PGTO

Question 1

Employee B was upset by Employee A’s behavior at the department’s planning meeting.

Which factors will influence Employee B’s perception in this situation?

Answer 1

Situation, target, and perceiver

Question 2

A person is broadminded, courageous, and forgiving.

Which type of values are these?

Answer 2

Instrumental values

Question 3

Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation. Manager B supervises 5 district units with 50 employees and also receives $100,000 in compensation. Manager A is upset by this relationship and is looking for a new job.

Which theory explains A’s motivation to look for a new job?

Answer 3

Equity theory

Question 4

A manager challenged an employee to produce an average of 24 assemblies each day for a week. This production goal was higher than the employee had ever achieved during any week. The manager gave the employee a tally sheet to mark after each assembly was completed.

Considering the goal-setting theory of motivation, the manager was counting on which factors to influence the employee to achieve the production goal?

Answer 4

Specificity and feedback

Question 5

Which stage of the five-stage group development model is characterized by developing close relationships and cohesiveness?

Answer 5

Norming

Question 6

Which type of group is defined by the organization’s structure?

Answer 6

Formal group

Question 7

Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.

Which suggested action can the company take to increase group cohesiveness?

Answer 7

Physically isolate the group

Question 8

To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.

Which type of conflict resolution technique does this represent?

Answer 8

Authoritative command

Question 9

What is an advantage of a group that is not very cohesive?

Answer 9

When performance norms are low, productivity may be higher than in a cohesive group.

Question 10

Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?

Answer 10

Social loafing

Question 11

What is a strength of group decision making?

Answer 11

Increased diversity of views

Question 12

Which statement is true about work teams?

Answer 12

Members of the group generate positive synergy through coordinated effort.

Question 13

A team was assigned a project. Halfway through the project it was obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members required for accomplishing the work.

Which ability necessary for team members was overlooked?

Answer 13

Technical expertise

Question 14

What is one of the forces that plays a particularly important role in sustaining an organization’s culture?

Answer 14

Socialization process

Question 15

When is organizational culture considered dysfunctional?

Answer 15

When cultural incompatibility deters making acquisitions or mergers

Question 16

What is true about the relationship between performance evaluation and motivation?

Answer 16

Supervisors must have confidence that the effort they exert will lead to a favorable employee performance.

Question 17

A person is broadminded, courageous, and forgiving.

Answer 17

Instrumental values

Question 18

What is a strength of group decision making?

Answer 18

Increased diversity of views

Question 19

When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.

Which list specifies common characteristics of effective teams?

Answer 19

A manageable level of conflict, members who are conscientious, and effective leadership

Question 20

A company is changing their work organization from employees working individually to the use of teams.

Which reward system could be used to foster long-term team effectiveness?

Choose 1 answer

Answer 20

Reward system that rewards both individual and group activity

Question 21

A newly-formed team is struggling to become productive but cannot decide who should do what.

How should the team leader attempt to resolve the problem?

Answer 21

Coach the team through the difficulty

Question 22

Which option defines organizational culture?

Answer 22

A shared system of meanings that is unique to the organization

Question 23

Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an “in” or an “out”?

Answer 23

Leader-member exchange theory

Question 24

What is a characteristic employed by transformational leaders?

Answer 24

Provides vision and sense of mission and gains trust

Question 25

What is true about the relationship between performance evaluation and motivation?

Answer 25

Supervisors must have confidence that the effort they exert will lead to a favorable employee performance.

Question 26

A company has restructured around teams but performance has not met expectations.

What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?

Answer 26

Team results being tied to important goals