Organizational Beavior Chapter 1 - 10

Question 1

What’s OB?

Answer 1

Structural dimensions (jobs, org. Structure)
Group processes (interpersonal, interactional)
Individual behavior (psychosocial)

Question 2

Design thinking?

Answer 2

Allows managers to imagine new possibilities by suggesting something that could be and then explaining how to make it reality. Accept mystery problem, take in abstract challenge, and design new solution rather than rely on past approaches.

Question 3

Diversity. Pros?

Answer 3

Attract and retain talent 
Improve marketing 
Improve creativity and innovation 
Improve problem-solving 
Increase flexibility

Question 4

Diversity. Cons?

Answer 4

resistance to change
lack of cohesiveness
communication problems
interpersonal conflict

Question 5

Big five of personality trait model

Answer 5

Extraversion —- introversion
Agreeableness —- disagreeableness
Conscientiousness —- disorganized
Neuroticism —- emotional stability
Openness to experience – cautious/close minded

Question 6

Definition of social perception

Answer 6

Our observations are impacted by: characteristics of the perceiver, target, and situation

Question 7

Emotional intelligence, what is it?

Answer 7

Perceiving, using , managing, understanding emotions

Question 8

3 components of the ABC Model

Answer 8

[verbal statements about:]
A – affect (Psychological: feelings)
B – behavioral intentions (observed behavior: intentions)
C – cognition (attitudes scales: beliefs)

Question 9

Cognitive dissonance?

Answer 9

Original beliefs- dissonance introduced: change behavior, justify behavior, change attitude, ignore/deny.

Question 10

Definition of ethical behavior?

Answer 10

Acting in ways consistent with personal, organizational, and societal values

Question 11

What is motivation?

Answer 11

Forces that influence direction, intensity, and presence of effort.

Question 12

Maslow’s need hierarchy (needs theory)

Answer 12

(top-down)
self-actualization needs, 
esteem 
love (social)
safety and security  
physiological

Question 13

McClelland’s need theory? (3 needs theory )

Answer 13

nAch (need for achievement) motivated by competition and goal achievement.
nPow (need of power) motivated by the desire to influence others or events
nAff (need for affiliation) motivated to establish and maintain close relationships.

Question 14

ERI model

Answer 14

(linking stress to negative conseq.)

1. High effort
2. Low return [imbalance]

Question 15

Rational model?

Answer 15

Describes a logical, through, step-by-step approach decision making:

1. Emotionless & unbiased
2. Consistent preferences
3. Perfect information
4. Success known.

Question 16

Definition of satisfice?

Answer 16

Be ok with decision

Question 17

Group decision making. advantages

Answer 17

Advantages: 
increased knowledge and information, 
synergy, 
greater understanding decision, 
increased acceptance of and commitment to a decision.

Question 18

Group decision making. Disadvantages.

Answer 18

Disadvantages: 
pressures to conformity: 
groupthink and polarization, 
domination by a person or a clique, 
slower decision making.

Question 19

Techniques for group decision making

Answer 19

brainstorming, 
nominal group technique, 
devil’s advocacy, 
dialectical inquiry, 
quality circles & quality teams, 
self-managed teams.

Question 20

Interpersonal communication definition:

Answer 20

Occurs between two or more people. It includes a communicator who encodes a message, transmits it to the receiver who then decodes message.

Question 21

Define defensive communication

Answer 21

An attempt to avoid the process of communication. individual perceives a threat and behaves to protect themselves.

Threat physical: criticism, rejection of a person. Non-physical: ideas can threaten their sense of self and behave defensively. Passive/ withdraw (threat) aggressive/ hostile

Question 22

3 parts of non verbal communication

Answer 22

1. kinesics (gratures, facial expression, eye contact, psture, haptics)
2. Paralanguage (pitch, tempo, volume, tone)
3. Proxemics (intimate space, personal, public, and social distance)

Question 23

Effective communication skills

Answer 23

Expressive
Empathetic
Persuasive
Informative

Question 24

Effective communication skills:

Expressive:

Answer 24

Effective managers express their thoughts, ideas, and feelings openly and don’t hesitate to voice their opinions (in a positive and constructive way) when needed.

Question 25

Effective communication skills:

Empathetic:

Answer 25

Empathic listeners are able to recognize and decode the emotional components of the messages they receive. Good managers are approachable and willing to listen to suggestions and complaints, and are also better able to offer constructive criticisms.

Question 26

Effective communication skills:

Persuasive:

Answer 26

Effective managers are persuasive leaders who are able to align the goals of the employee with the goals of the organization, and then guide and motivate employees to consistently achieve those goals.

Question 27

Effective communication skills:

Informative:

Answer 27

Good managers are transparent, and communicate openly and honestly about their expectations and feelings which leads to increased trust and engagement from employees

Question 28

Stages of group formation and development:

Answer 28

Forming, 
storming, 
norming, 
performing, 
adjourning.

Question 29

2 things that define group behavior:

Answer 29

1. Norms of behavior: members should or should not do, social or productive, implicit/ informal, explicit/ formal.
2. Group cohesion: “interpersonal glue”, control over members, enforce norms of behavior.

Question 30

Conflict:

Answer 30

Occurs when incompatible goals, attitudes, emotions, or behaviours lead to disagreement or opposition between two or more parties. (functional/ dysfunctional)

Question 31

Approaches to Conflict:

Answer 31

Zero-sum: win-lose situations, whatever is won by one side is lost by the other.

Win-win: resolved with both sides improving their position.

Question 32

Conflict management style:

Answer 32

Competing (fighting), 
Avoiding (withdrawing), 
Collaborating (mutual problem solving), 
Accommodating (self-sacrificing), 
Compromising (negotiating).