Organization Theory again Flashcards

1
Q

________ defines how job tasks are formally divided, grouped, and coordinated.

A

Organizational structure

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2
Q

________ is addressed by asking the question, “On what basis are jobs grouped together?”

A

Departmentalization

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3
Q

Proctor & Gamble departmentalizes by Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by ________.

A

Product

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4
Q

The unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom is termed ________.

A

Chain of command

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5
Q

As employees are being empowered to make decisions previously reserved for management, which concept of organizational structure has become less relevant?

A

Centralisation

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6
Q

If you have a narrow span of control, you have a(n) ________ organization.

A

Tall

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7
Q

________ are consistent with recent efforts by companies to reduce costs, cut overhead, speed up decision making, increase flexibility, get closer to customers, and empower employees.

A

Wider spans of control

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8
Q

A bureaucracy is characterized by all of the following EXCEPT ________.

A

Decentralized decision making

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9
Q

The ________ is a structure characterized by extensive departmentalization, high formalization, a limited information network, and centralization.

A

Mechanistic model

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10
Q

________ is a shared system of meaning held by the organization’s members that distinguishes the organization from other organizations.

A

Organizational culture

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11
Q

In contrasting organizational culture with job satisfaction, organizational culture is a(n) ________ term, while job satisfaction is a(n) ________ term.

A

Descriptive; evaluative

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12
Q

________ are indicators of a strong organizational culture.

A

Widely shared values

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13
Q

A dilemma is created for strong cultures when ______

A

Diverse individuals are hired

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14
Q

The socialization stage that encompasses the learning that occurs before a new member joins an organization is known as ________ socialization.

A

Prearrival

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15
Q

________ typically contain(s) a narrative of events about the organization’s founders, rule breaking, or reactions to past mistakes.

A

Stories

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16
Q

Leadership is best defined as ________.

A

The ability to influence a group in goal achievement

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17
Q

Evidence today suggests that traits can predict leadership. This is primarily due to the research surrounding _______.

A

The Big Five

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18
Q

There is fairly strong evidence that traits can predict ________ more accurately than leadership effectiveness.

A

Leadership emergence

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19
Q

Suddenly your boss begins sending people to training to help them develop more effective leadership characteristics. It is clear that he is reading an author who supports ________.

A

Behavioral theories

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20
Q

Which of the following statements is true concerning emotional intelligence and leadership?

A

Researchers are not confident about the connection between EI and leadership.

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21
Q

A leader high in initiating structure would do which of the following?

A

Assign group members to particular tasks.

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22
Q

All contingency theories are based on the idea that effective leadership performance depends on ________.

A

Using a leadership style that is appropriate to the situational conditions

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23
Q

Fiedler’s contingency model assumes that an individual’s leadership style is ________.

A

Fixed

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24
Q

Three situational criteria identified in the Fiedler model are ________.

A

Leader-member relations, task structure, and position power

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25
Q

Which of the following is not true of charismatic leaders?

A

They exhibit behaviors that are consistent with their followers’ behaviors.

26
Q

Which of the following is NOT a characteristic of charismatic leaders?

A

Providing rewards

27
Q

The text implies that the type of leader likely to have the most profound effect on his or her followers is the ________ leader.

A

Transformational

28
Q

Communication serves all of the following functions within a group or organization except _____.

A

Planning

29
Q

What step determines whether understanding has been achieved during the communication process?

A

Feedback

30
Q

Which of the following is an example of downward communication flow?

A

Feedback on job performance

31
Q

Facial expressions, physical distance, and looking at your watch are all examples of _____.

A

Non-verbal communication

32
Q

Which of the following types of networks is most likely to promote accuracy?

A

Chain

33
Q

What small-group network is most effective for facilitating the emergence of a leader?

A

Wheel

34
Q

An informal communication network is typically called a _____.

A

Grapevine

35
Q

Which of the following statements is not true regarding face-to-face communication?

A

It usually results in delayed feedback

36
Q

During the communication process, which of the following is most likely to result in lost information?

A

Information overload

37
Q

_____ cultures rely heavily on nonverbal and subtle situational cues when communicating with others.

A

High-context

38
Q

Which one of the following characteristics is not necessarily true about groups?

A

Groups have externally assigned goals.

39
Q

Our view of how we are supposed to act in a given situation is ___________

A

Role perception

40
Q

Most people assume that a police officer should behave in a lawful manner, and not show any favoritism to any particular group, and do their best to uphold the law. What term is used for this kind of belief?

A

A role expectation

41
Q

Zimbardo’s experiment at Stanford University demonstrated which of the following?

A

Individuals will often do anything as long as it’s consistent with their role identity.

42
Q

What term is used for acceptable standards of behavior that are shared by a group’s members?

A

Norms

43
Q

The major contribution of the Asch study was to demonstrate the impact of ________.

A

Group norms pressing us toward conformity

44
Q

People who control the outcomes of a group through their power tend to be perceived as ________.

A

High status

45
Q

If your group is engaged in problem solving, which of the following is likely to be the most effective group size?

A

7

46
Q

The relationship of cohesiveness and productivity depends on which norms established by the group?

A

Performance-related

47
Q

Which is not a weakness of group decision making?

A

There is less originality

48
Q

Which of the following is a phenomenon in which group pressures for conformity deter the group from critically appraising unusual, minority, or unpopular views?

A

Groupthink

49
Q

What is brainstorming?

A

A process for generating ideas that withholds criticism

50
Q

Which of the following statements is NOT true of teams?

A

Teams are always effective

51
Q

Which of the following statements best defines a work group?

A

A work group interacts primarily to share information and to make decisions to help each member perform within his or her area of responsibility.

52
Q

________ results in a level of performance that is greater than the sum of the individual inputs.

A

Synergy

53
Q

Which is not one of the most common types of teams?

A

Interdepartmental

54
Q

________ teams are made up of employees from about the same hierarchical level, but from different work areas.

A

Cross-functional

55
Q

Which is not one of the primary factors that differentiate virtual teams from face-to-face teams?

A

Less task orientation

56
Q

There are four contextual factors that appear to be most significantly related to team performance. Which of the following is not one of those factors?

A

Work autonomy

57
Q

To be more likely to take risks, teams must

A

Trust others on the team

58
Q

In addition to evaluating and rewarding employees for their individual contributions, management should consider using which of the following to reinforce team effort and commitment?

A

Profit sharing

59
Q

The most effective teams tend to have ________ members.

A

5-9

60
Q

By matching individual preferences with team role demands, managers increase the likelihood that the team members

A

Will work well together

61
Q
A