Organization and Teamwork Flashcards
Organization Structure
A framework that enables managers to divide responsibilities, ensure employee accountability, and distribute the decision-making authority
Organization Chart
A diagram that shows how employees and tasks are grouped and where the lines of communication and authority flow
Core Competencies
Activities that a company considers central and vital to its business
Team
A unit of two or more people who share a mission and collective responsibility as they work together to achieve a goal
Problem-Solving Team
A team that meets to find ways of improving quality, efficiency, and the work environment
Self-Managed Team
A team in which members are responsible for an entire process or operation
Functional Team
A team whose members come from a single functional department which is based on the organization’s vertical structure
Cross-Functional Team
A team that draws together employees from different functional areas
Task Force
A team of people from several departments who are temporarily brought together to address a specific issue
Committee
A team that may become a permanent part of the organization and is designed to deal with regularly recurring tasks
Virtual Team
A team that uses communication technology to bring together geographically distant employees to achieve goals
Group Think
Uniformity of thought that occurs when peer pressures
cause individual team members to withhold contrary or unpopular opinions
Decision by lack of response
one idea after another is suggested without any discussion-taking place
Decision by authority rule
the chair, manager, or leader makes a decision for the group
Decision by minority rule
two or three people are able to dominate or “railroad” the group into making a decision to which they agree
Decision by majority rule
formal voting may take place, or members may be polled to find the majority viewpoint
Decision by consensus
discussion leads to one alternative being favored by most members and the other members agree to support it
Decision by unanimity
all group members totally agree on the course of action to be taken
Constructive Conflict
Brings important issues into the open, increases the involvement of team members, and generates creative ideas for solving a problem
Destructive conflict
Diverts energy from more important issues, destroys the morale of teams or individual team members, or polarizes or divides the team
