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SHRM > Organization > Flashcards

Organization Flashcards

1
Q

Grievance procedure

A

Orderly way to resolve differences of opinion

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2
Q

Industrial actions

A

Various forms of collective employee actions taken to protest work conditions or employer actions

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3
Q

Judgmental forecasts

A

Use of information from past and present to predict future conditions

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4
Q

Lockout

A

Action of an employer to shut down operations to prevent employees from working

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5
Q

Talent management

A

Development and integration of HR processes that attract, develop, engage and retain the knowledge, skills and abilities of employees that will meet current and future organizational needs

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6
Q

Unfair labor practice (ULP)

A

Violation of employees rights; act prohibited under labor relations statute

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7
Q

Product structure

A

Organizational structure in which functional departments are grouped under major product divisions

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8
Q

Span of control

A

Refers to the number of individuals who report to a supervisor

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9
Q

Secondary action

A

Attempt by a union to influence an employer by putting pressure on another employer, for example a supplier

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10
Q

Non-disclosure agreement (NDA)

A

Common form of post-employment agreement especially in knowledge industries in which employee agrees not to discuss knowledge gained during employment

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11
Q

Sit down strike

A

Refusal by workers to work; also refusal by workers to leave their work stations making it impossible for the employer to use replacement workers

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12
Q

Workforce management

A

All activities needed to ensure that workforce size and competencies meet the organization’s strategic needs

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13
Q

Geographic structure

A

Organizational structure in which geographic region define the organizational chart

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14
Q

Joint employment

A

Situation in which an organization shares responsibility and liability for their alternative workers with an alternative staffing supplier; also known as co-employment

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15
Q

Line units

A

Work groups that conduct the major business of organization

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16
Q

Non-compete Agreement (NCA)

A

Common form of post employment agreement that prevents employees from leaving to work for one of the employers competitors

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17
Q

Policy

A

Broad statement that reflects an organization’s philosophy, objectives or standards concerning a particular set of management or employee activities

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18
Q

Restructuring

A

Act of reorganizing the legal, ownership, operational or other structures of an organization

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19
Q

Simulations

A

Representations of real situations; give organizations the opportunity to speculate as to what would happen if certain courses of action were pursued

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20
Q

Software as a Service (SaaS)

A

Software that is owned, delivered and managed remotely and delivered over the internet to contracted customers on a pay for use basis or as a subscription based on use metrics

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21
Q

Sympathy strike

A

Action taken in support of another union that is striking the employer

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22
Q

Functional structure

A

Organizational structure in which departments are defined by the services they contribute to the organization’s overall mission, such as marketing and sales, operations and HR

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23
Q

HR audit

A

Systematic and comprehensive evaluation of an organization’s HR policies, practices, procedures and strategies

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24
Q

Intellectual property (IP)

A

Ownership of innovation by an individual or business enterprise; includes patented, trademarked or copyrighted property

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25
Q

Labor union

A

Group of workers who coordinate their activities to achieve common goals in their relationship with an employer or group of employers; also called trade union

26
Q

Mediation

A

Method of non binding dispute results by which a neutral third party tries to help disputing parties reach a mutually agreeable decision; also called conciliation

27
Q

Picketing

A

Positioning of employees at a place of work targeted for the action for the purpose of protest

28
Q

Replacement planning

A

Snapshot assessment of the availability of qualified backup for key positions

29
Q

Shared services HR model

A

HR structural alternative in which centers with specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from a menu of these services

30
Q

Social networks

A

Online clustering of individuals in groups with common or shared interests

31
Q

Succession planning

A

Process of implementing a talent management strategy for identifying and fostering the development of high potential employees or other job candidates who, over time, may move into leadership positions of increased responsibility

32
Q

Turnover

A

Act of replacing employees leaving an organization; attrition or loss of employees

33
Q

Functional HR

A

HR structural alternative in which headquarters HR specialists craft policies and HR generalists located within divisions or other locales implement the policies, adapt them as needed and interactive with employees

34
Q

Hacking

A

Act of deliberately accessing computer data without permission

35
Q

Information System (IS)

A

Way to collect, organize, store, analyze and share data.

36
Q

Knowledge management (KM)

A

Process of creating, acquiring, sharing and managing knowledge to augment individual and organizational performance

37
Q

Matrix structure

A

Organizational structure that combines departmentalization by division and function to gain the benefits of both; results in some employees reporting to two managers rather than one, with neither manager assuming a superior role

38
Q

Organizational Development (OD)

A

Process of enhancing the effectiveness and efficiency of an organization and the wellbeing of its members through planned interventions

39
Q

Reduction in Force (RIF)

A

Termination of employee of individual employees or groups of employees for reasons other than performance, for example, economic necessity or restructuring; also known as downsizing

40
Q

Service-level agreement (SLA)

A

Part of a service contract where the service expectations are formally defined

41
Q

Social engineering

A

In a computer context, tricking a user into sharing information that can then be used to access systems

42
Q

Staff units

A

Work groups that assist line units by providing specialized services, such as HR

43
Q

Chain of command

A

Line of authority within an organization

44
Q

Trade Union

A

Group of workers who coordinate their activities to achieve common goals in their relationship with an employer or group of employers; also called labor union

45
Q

Collective bargaining

A

Process by which management and union representatives negotiate the employment conditions for a particular bargaining unit for a designated period of time

46
Q

Dedicated HR

A

HR structure alternative that allows organizations with different strategies in multiple units to apply HR expertise to each units specific strategic new

47
Q

Employment at-will (EAW)

A

Principle of employment in the US that employers have to hire, fire, demote and provide whomever they choose for any reason unless there is a law or contract to the contrary and that employees have the right to quit a job at any time

48
Q

Formalization

A

Refers to the extent to which rules, policies and procedures govern the behavior of employees in an organization

49
Q

Workforce planning

A

Activities needed to ensure that workforce size and competencies meet current and future organizational and individual needs

50
Q

Arbitration

A

Method of dispute resolution by which disputing parties agree to be bound by the decision of one or more impartial people to whom they submit their dispute for final determination

51
Q

Codetermination

A

Form of corporate governance that requires a typical management board and a supervisory board and that allows management and employees to participate in strategic decision making

52
Q

Constructive discipline

A

Form of corrective discipline that implements increasingly severe penalties for employees

53
Q

Enterprise resource planning (ERP)

A

Business Management software, usually a suite of integrated applications, that a company can use to collect, store, manage and interpret data from many business activities

54
Q

Alternative dispute resolution (ADR)

A

Umbrella term for the various approaches and techniques, other than litigation, that can be used to resolve a dispute

55
Q

Cloud computing

A

Style of computing in which scalable IT enabled capabilities are delivered as a service using internet technologies

56
Q

Conciliation

A

Method of non binding dispute resolution by which a neutral third party tries to help disputing parties reach a mutually agreeable decision; also called mediation

57
Q

Departmentalization

A

Way an organization groups jobs to coordinate work

58
Q

Artificial intelligence (AI)

A

Ability of a computer to imitate human thought and behavior

59
Q

Firewalls

A

Software and/or hardware that filters incoming and outgoing communication according to preset rules

60
Q

Cosourcing

A

Arrangement in which an enterprise and a vendor share different tasks within a larger complex, often strategic responsibility

61
Q

Due diligence

A

Process of investigating a decision thoroughly before finalizing it to identify all potential factors that could affect the positive and negative impacts of the decision

62
Q

Co-employment

A

Situation in which an organization shares responsibility and liability for their alternative workers with an alternative staffing supplier; also known as joint employment

SHRM (4 decks)

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