Organization Flashcards
Grievance procedure
Orderly way to resolve differences of opinion
Industrial actions
Various forms of collective employee actions taken to protest work conditions or employer actions
Judgmental forecasts
Use of information from past and present to predict future conditions
Lockout
Action of an employer to shut down operations to prevent employees from working
Talent management
Development and integration of HR processes that attract, develop, engage and retain the knowledge, skills and abilities of employees that will meet current and future organizational needs
Unfair labor practice (ULP)
Violation of employees rights; act prohibited under labor relations statute
Product structure
Organizational structure in which functional departments are grouped under major product divisions
Span of control
Refers to the number of individuals who report to a supervisor
Secondary action
Attempt by a union to influence an employer by putting pressure on another employer, for example a supplier
Non-disclosure agreement (NDA)
Common form of post-employment agreement especially in knowledge industries in which employee agrees not to discuss knowledge gained during employment
Sit down strike
Refusal by workers to work; also refusal by workers to leave their work stations making it impossible for the employer to use replacement workers
Workforce management
All activities needed to ensure that workforce size and competencies meet the organization’s strategic needs
Geographic structure
Organizational structure in which geographic region define the organizational chart
Joint employment
Situation in which an organization shares responsibility and liability for their alternative workers with an alternative staffing supplier; also known as co-employment
Line units
Work groups that conduct the major business of organization
Non-compete Agreement (NCA)
Common form of post employment agreement that prevents employees from leaving to work for one of the employers competitors
Policy
Broad statement that reflects an organization’s philosophy, objectives or standards concerning a particular set of management or employee activities
Restructuring
Act of reorganizing the legal, ownership, operational or other structures of an organization
Simulations
Representations of real situations; give organizations the opportunity to speculate as to what would happen if certain courses of action were pursued
Software as a Service (SaaS)
Software that is owned, delivered and managed remotely and delivered over the internet to contracted customers on a pay for use basis or as a subscription based on use metrics
Sympathy strike
Action taken in support of another union that is striking the employer
Functional structure
Organizational structure in which departments are defined by the services they contribute to the organization’s overall mission, such as marketing and sales, operations and HR
HR audit
Systematic and comprehensive evaluation of an organization’s HR policies, practices, procedures and strategies
Intellectual property (IP)
Ownership of innovation by an individual or business enterprise; includes patented, trademarked or copyrighted property
Labor union
Group of workers who coordinate their activities to achieve common goals in their relationship with an employer or group of employers; also called trade union
Mediation
Method of non binding dispute results by which a neutral third party tries to help disputing parties reach a mutually agreeable decision; also called conciliation
Picketing
Positioning of employees at a place of work targeted for the action for the purpose of protest
Replacement planning
Snapshot assessment of the availability of qualified backup for key positions
Shared services HR model
HR structural alternative in which centers with specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from a menu of these services
Social networks
Online clustering of individuals in groups with common or shared interests
Succession planning
Process of implementing a talent management strategy for identifying and fostering the development of high potential employees or other job candidates who, over time, may move into leadership positions of increased responsibility
Turnover
Act of replacing employees leaving an organization; attrition or loss of employees
Functional HR
HR structural alternative in which headquarters HR specialists craft policies and HR generalists located within divisions or other locales implement the policies, adapt them as needed and interactive with employees
Hacking
Act of deliberately accessing computer data without permission
Information System (IS)
Way to collect, organize, store, analyze and share data.
Knowledge management (KM)
Process of creating, acquiring, sharing and managing knowledge to augment individual and organizational performance
Matrix structure
Organizational structure that combines departmentalization by division and function to gain the benefits of both; results in some employees reporting to two managers rather than one, with neither manager assuming a superior role
Organizational Development (OD)
Process of enhancing the effectiveness and efficiency of an organization and the wellbeing of its members through planned interventions
Reduction in Force (RIF)
Termination of employee of individual employees or groups of employees for reasons other than performance, for example, economic necessity or restructuring; also known as downsizing
Service-level agreement (SLA)
Part of a service contract where the service expectations are formally defined
Social engineering
In a computer context, tricking a user into sharing information that can then be used to access systems
Staff units
Work groups that assist line units by providing specialized services, such as HR
Chain of command
Line of authority within an organization
Trade Union
Group of workers who coordinate their activities to achieve common goals in their relationship with an employer or group of employers; also called labor union
Collective bargaining
Process by which management and union representatives negotiate the employment conditions for a particular bargaining unit for a designated period of time
Dedicated HR
HR structure alternative that allows organizations with different strategies in multiple units to apply HR expertise to each units specific strategic new
Employment at-will (EAW)
Principle of employment in the US that employers have to hire, fire, demote and provide whomever they choose for any reason unless there is a law or contract to the contrary and that employees have the right to quit a job at any time
Formalization
Refers to the extent to which rules, policies and procedures govern the behavior of employees in an organization
Workforce planning
Activities needed to ensure that workforce size and competencies meet current and future organizational and individual needs
Arbitration
Method of dispute resolution by which disputing parties agree to be bound by the decision of one or more impartial people to whom they submit their dispute for final determination
Codetermination
Form of corporate governance that requires a typical management board and a supervisory board and that allows management and employees to participate in strategic decision making
Constructive discipline
Form of corrective discipline that implements increasingly severe penalties for employees
Enterprise resource planning (ERP)
Business Management software, usually a suite of integrated applications, that a company can use to collect, store, manage and interpret data from many business activities
Alternative dispute resolution (ADR)
Umbrella term for the various approaches and techniques, other than litigation, that can be used to resolve a dispute
Cloud computing
Style of computing in which scalable IT enabled capabilities are delivered as a service using internet technologies
Conciliation
Method of non binding dispute resolution by which a neutral third party tries to help disputing parties reach a mutually agreeable decision; also called mediation
Departmentalization
Way an organization groups jobs to coordinate work
Artificial intelligence (AI)
Ability of a computer to imitate human thought and behavior
Firewalls
Software and/or hardware that filters incoming and outgoing communication according to preset rules
Cosourcing
Arrangement in which an enterprise and a vendor share different tasks within a larger complex, often strategic responsibility
Due diligence
Process of investigating a decision thoroughly before finalizing it to identify all potential factors that could affect the positive and negative impacts of the decision
Co-employment
Situation in which an organization shares responsibility and liability for their alternative workers with an alternative staffing supplier; also known as joint employment
