2. Organisational structure & Governance Flashcards

(48 cards)

1
Q

What are the 3 types of organisational structures?

A
  1. functional
  2. divisional
  3. matrix
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2
Q

What is a functional structure?

A

-divides the business into specialised functions
-group together expertise = more efficient

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3
Q

What is a divisional structure?

A

-number of different teams that each focus on an individual product, service or locations
-the division will have the resources it needs
-director usually at the top
-more autonomous

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4
Q

What is matrix structure?

A

-as well as working in their own departments, they will also work across teams and projects

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5
Q

What will the span of control vary on?

A

-the size of organisation
-type of work that individuals do
-the location of staff

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6
Q

What is a tall organisational structure?

A

-organised by function
-clear reporting lines
-manager has a narrow span of control
-decisions take longer

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7
Q

What is a flat organisational structure?

A

-wider span of control
-decisions can be made more efficiently
-staff ‘stagnate’ in their roles as their are few chances to move up

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8
Q

What is governance?

A

-a system that provides a framework for managing organisations
-identifies who makes decisions
-who it accountable for how an organisation behaves

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9
Q

What does ‘good governance’ mean?

A

-will have delegated authority for decision making to appropriate people
-will have a structure in place to support this
-will have controls to ensure an individual cannot go beyond their scope of authority

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10
Q

What does ‘good governance’ enable?

A

-enables board of directors and management to run a business legally, ethically and successfully for the benefit of all stakeholders

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11
Q

What is corporate governance?

A

-they must have systems in place to direct and control the way in which the business is operated
-includes setting strategic aims and objectives

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12
Q

Who is responsible for the governance of a business?

A

-the board of directors
-who are appointed by the shareholders

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13
Q

What is financial governance?

A

-how the business collects, manages and controls financial information
-allows you to monitor the operation of the business and identify where there may be financial risk

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14
Q

What is legal governance?

A

-must ensures that it complies with the necessary legislation and regulation
-implementing appropriate levels of authorisation with internal documented processes that must be followed

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15
Q

What is centralised control?

A

-means that decision making rests with the higher tiers of management

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16
Q

What is decentralised control?

A

-authority for making decisions is given to lower levels of management in the business

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17
Q

What is an advantage of decentralised?

A

-senior management can focus on key decisions and leave the day to day tasks to the team

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18
Q

What is a disadvantage of decentralised?

A

-lower level management may not have necessary skills to make ‘good decisions’
-make focus it on the team rather than the business

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19
Q

What is strategic or corporate level?

A

-at the top
-where decisions are made that affect the whole organisation
-long term

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20
Q

What is managerial level?

A

-decisions relate to the way that the business should go about achieving its goals

21
Q

What is operational level?

A

-tend to be shorter term and relate to the practical day to day operations of the business

22
Q

What is risk?

A

-the possibility of something happening that has not been planned

23
Q

What is uncertainty?

A

-refers to situations where the decision maker either doesn’t know the possible outcomes and/or the probability that they will occur

24
Q

What is business risk?

A

-a business’s vulnerability to factors that could decrease profits or cause the business to fail

25
What are the types of risks?
1. strategic 2. financial 3. operational 4. cyber 5. reputational
26
What are strategic risks?
-arise from the decisions the directors of the business make about the business's objectives or strategies
27
What are financial risks?
-comes from change in the financial conditions in which it operates -change in interest rates
28
Examples of financial risks
1. interest rates 2. loans 3. offering credit terms to customers
29
What are operational risks?
-arises from the way in which it operates its business functions -risk arising from people and processes
30
What are the 5 types of operational risks?
1. process 2. people 3. system 4. legal and regulatory 5. event
31
What is process risk?
-there will be risks of loss inherent to the processes of a business
32
What is people risk?
-risk arises from issues caused by the people who work for an organisation
33
What is systems risk?
-increased risks that the systems could be used to process fraudulent transactions
34
What is legal and regulatory risk?
-risk of loss resulting from an organisation failing to comply with legislation
35
What is event risk?
-may be present due to an external factor or event that affects the business
36
What are the causes of event risks?
1. physical 2. social 3. political 4. economic
37
What are cyber risks?
-associated with financial loss, disruption or damage to an organisations reputation
38
What are 8 examples of cyber risks?
1. phishing 2. malware 3. ransomware 4. distributed denial of service attack 5. spyware 6. keylogging 7. password attack 8. browser hijacking
39
What is a reputational risk?
-threatens the name -can result from direct actions, third parties
40
How can you avoid reputational risk?
-have good codes of conduct -strong governance -transparent in all dealings -socially and environmentally conscious
41
How can you manage risk?
-TARA Transfer Avoid Reduce Accept
42
What is malware?
-software inserted into computers when attachments are opened
43
What is ransomware?
-locks a user out of their own information systems
44
What is distributed denial of service attack (DDoS)?
-bombards an organisations central server with huge number of data requests at the same time
45
What is spyware?
-allows the attacker to spy on operations without being seen
46
What is keylogging?
-records every keystroke made the users of the system
47
What is a password attack?
-hacker tries to steal a password -rely on easy to guess passwords
48
What is browser hijacking?
-hacker will change the default homepage or search engine -feeds the user with popups to steal info