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A-Level Psychology > organisational psychology > Flashcards

organisational psychology Flashcards

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1
Q

maslow’s hierarchy of needs

motivation

A
  1. physiological
  2. safety
  3. love and belongingness
  4. estem
  5. self-actiualisation
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2
Q

mclleland’s theory of achievement motivation

motivation

A

need for:

achievement
affiliation
power

Thematic apperception test

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3
Q

latham and locke’s goal setting theory

motivation

A

Specific
Measurable
Achievable
Relevant
Time based

clarity, challange, commitment, feedback, task complexity

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4
Q

vroom’s expectancy theory of motivation

A

valance x intrumentality x expectancy

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5
Q

extrinsic and intrinsic

motivation

A

extrinsic:
- pay
- bonuses
- profit sharing
- performance related pay: cash bonus, raise…

intrinsic:
1. recognition
2. praise
3. respect
4. empowerment
5. sense of belonging

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6
Q

deci and ryan’s self determination theory

motivation

A

autonomy
relatedness
competence

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7
Q

key study - motivation

A

landry et al:
applying self determination theory to motivational rewards

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8
Q

great person theory

leadership

A

born not made

intelligence
charisma
sociability
confidence

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9
Q

charismatic leader theory

leadership

A

charisma
popularity
sensitive to their enviroment
good communicators

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10
Q

transformational leader

leadership

A

idealised influence
inspirational motivation
intellectual stimulation
personal and individual attention

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11
Q

behavioural theories of leadership

leadership

A

Ohio:
initiating (structural) behaviours
consideration (nurturing) behaviours

Michigan:
employee orientation
product orientation

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12
Q

heifetz’s 6 principles in adaptive challenges

leadership

A
  1. get on the balcony
  2. identify the adaptive challange
  3. regulate distress
  4. maintain disciplined attention
  5. give work back to the employees
  6. protect voices from below
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13
Q

muczyk and reimann’s 4 styles of leadership

leadership

A

directive autocrat
permissive autocrat
directive democrat
permissive democrat

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14
Q

scouller’s levels of leadership

leadership

A
  1. motivating purpose
  2. task progress results
  3. upholding group unity and spirit
  4. attending to individual effectiveness

public leadership - 1,2, 3 (setting the vision, ensuring unity of purpose, achieving group task, building trust and togetherness, creating peer pressure to ensure high performance standards)

private leadership - 2 and 4 (task and building &maintenance)

personal - all levels (attitude towards others, technical, self-mastery)

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15
Q

key study - leadership

A

cuadrado
leadership style and gender

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16
Q

kouzes and posner’s leadership practices inventroy

A
  1. model the way
  2. share an inspired vision
  3. challenge the process
  4. enable others to act
  5. encourage the heart

the leadership practices inventory LPI

17
Q

Followership - kelley

leadership

A

dependent non-critical thinkers / independent critical thinkers

  1. passive (sheep)
  2. alienated
  3. pragmatic survivors
  4. conformist
  5. exemplary
18
Q

temporal work conditions

work conditions

A

ROTATIONAL:
forward rotational shifts
backward rotational shifts
rapid rotation shifts
- metropolitan
- continental
slow rotation shifts

ON-CALL

FLEXI-TIME

19
Q

human and system errors in operator machine systems

health and safety

work conditions

A

human:
error of commision, omission, sequencing and timing

system:
visual or audio display

20
Q

key study

work conditions

A

SWAT monitoring of accidents and risk events

21
Q

herzberg’s two factor theory

satisfaction at work

A

hygiene factors:
pay, policies, physical conditions, interpersonal relations

motivational factors:
recognition, sense of achievement, growth and promotional oportunities, responsability

22
Q

hackman and Oldham’s job characteristics theory

satisfaction at work

A

skill variety
task identity
task significance - experienced meaningfulness

autonomy - experienced responsibility

feedback - knowledge of the actual results of the work

23
Q

belias and skilikas’ techniques of job design

satisfaction at work

A
  1. job rotation
  2. job enlargement (vertical/horizontal)
  3. job enrichement
24
Q

measuring job satisfaction

satisfaction at work

A

the job descriptive index

the QWL evaluation scale (walton’s quality of working life)

25
Q

blau and boal’s absenteeism and organisational commitment model

satisfaction at work

A
  1. job involvement
  2. categories of organisational commitment (behavioural/attitudinal)

e.g: high job involvement - low organisational commitment

type of absence:
medical
career enhancing
normative
calculative

institutional starts
lone wolves
corporate citizens
apathetic employees

26
Q

key study

satisfaction at work

A

gicalone and rosenfield

Employee Sabotage in the workplace

  1. work slowdowns
  2. destruction of machinery, premises or products
  3. dishonesty
  4. causing chaos
27
Q

tuckman and jensen’s stages of group development

group behaviour

A
  1. forming
  2. storming
  3. norming
  4. performing
  5. adjourning
28
Q

belbin’s 9 team roles

group behaviour

A

cerebral
- plants
- specialists
- monitor evaluators

action
- shapers
- implementers
- team workers

people related
- resource investigators
- coordinators
- completer finishers

belbin self perception inventory

29
Q

symptoms of groupthink

group behaviour

A

invulnerability
rationale
morality
stereotypes
pressure
self-censorship
illusion of unamity
mindguards

30
Q

forsyth’s cognitive limitations and errors

group behaviour

A

sins of

Commission
- belief perseverance
- sunk cost bias
- hindsight bias

omission
- base rate bias
- fundamental attribution error

imprecision
- availability heuristics
- conjunction bias
- representativeness heuristics

31
Q

key study

group behaviour

A

claypoole and szalma

performance moitoring

A-Level Psychology (11 decks)

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