Organisational change Flashcards
1
Q
External forces initiating change
A
Socio-cultural factor
technological factors
economic factors
political/legal factors
2
Q
Internal forces initiating change
A
Performance outcomes (e.g. employee absenteeism)
Internal processes
new mgmt philosophy
new philosopy
3
Q
what needs change?
A
power
communication
culture
strategy
4
Q
type of change
A
evolutionary:
- unplanned –> transitory
- planned –> adaptive
revolutionary
- unplanned –> chaotic
- planned –> systemic
5
Q
lewin’s 3-step model
A
unfreeze –> overcoming resistance to change
change
refreeze
6
Q
6 silent killers
A
- mgmt style too top-down or laissez faire
- unclear strategy/conflicting priorities
- ineffective senior mgmt team
- poor vertical comm
- poor horizontal comm
- inadequate skills at lower levels
7
Q
Model of organisational change
A
- forces initiating change
- action of change agent
- what is to be changed? (power, comms, culture, strategy)
- lewin’s 3-step model
- organisation effectiveness
- feedback
