ORGANISATIONAL BEHAVIOUR

Question 1

FOUR MAIN STEPS OF SCIENTIFIC MANAGEMENT

Answer 1

1. DEVELOP SCIENTIFIC METHOD
2. SCIENTIFIC SELECTION/TRAINING/DEVELOPMENT OF WORKERS INSTEAD OF ALLOWING TO CHOOSE THEIR OWN TASKS
3. SPIRIT OF HEARTY CO-OPERATION
4. DIVISION OF WORK

Question 2

EXPLAIN ILLUMINATION EXPERIMENTS

Answer 2

CHANGE IN LIGHTING WASN’T FACTOR THAT IMPROVED PRODUCTIVITY. THE FACT THAT THEY WERE BEING MONITORED SEEMED TO AFFECT PRODUCTIVITY. SOCIAL FACTORS AFFECT WORKERS

Question 3

BANK WIRING ROOM EXPLAINED

Answer 3

DETAILED OBSERVATION OF 14 MEN SHOWED THAT CLIQUES DEVELOPED (INFORMAL GROUPS). SAME ANSWERS. SUSPICION OF BEING FIRED. GROUP NORMS ENFORCED. PRODUCTIVITY DECREASED (NORMS ENFORCED).

Question 4

WHAT IS POWER

Answer 4

CAPACITY OF AN INDIVIDUAL OR GROUP TO MODIFY THE CONDUCT OF OTHER INDIVIDUALS OR GROUPS IN A MANNER WHICH THEY DESIRE WITHOUT HAVING TO MODIFY THEIR OWN CONDUCT IN A MANNER WHICH THEY DO NOT DEISRE. TAWNEY 1931

Question 5

DIFFERENT TYPES OF POWER

Answer 5

-PERSONAL
REFERENT
EXPERT
-ORGANISATIONAL
LEGITIMATE
REWARD
COERCIVE

Question 6

INFLUENCE COMPARED TO POWER

Answer 6

DEMOCRATIC AND AUTOCRATIC. POWER LIMITATIONS V INFLUENCE’S BROADER SCOPE. INFLUENCE IS SUBTLER AND POWER IS MORE FORCEFUL.

Question 7

MISCONCEPTIONS ABOUT POWER

Answer 7

DIRECTION

HIDDEN (INFLUENCING THOSE WITHIN POWER)

Question 8

EXPLAIN POLITICS

Answer 8

SITUATION OF UNCERTAINTY - FARREL AND PETERSON 1988 ACTIVITIES THAT ARE NOT PART OF ONE’S FORMAL ROLE IN THE ORG. BUT THAT INFLUENCE DISTRIBUTION OF ADVANTAGES AND DISADVANTAGES.

Question 9

ENVIRONMENT FOR POLITICS

Answer 9

ORG CHANGE
AMBIGUOUS GOALS
ROLE AMBIGUITY
NON-PROGRAMMED DECISIONS

Question 10

ACTIVITIES IN POLITICS

Answer 10

• WITHHOLDING INFO
• JOINING A COALITION
• WHISTLEBLOWING/ LEAKING INFO TO PRESS
• LOBBYING

Question 11

WHAT THINGS CAN GIVE YOU POWER

Answer 11

INFO AND ABILITY TO DISTRIBUTE REWARDS/PUNISHMENT.