organisation

Question 1

St Crispin’s day speech at battle of Agincourt

Answer 1

shared experience>’In group’ orientation>group norm> motivation (shakesspear)

SIGM

Question 2

W.L Bryan

Answer 2

First coined the term ‘industrial psychology’

Question 3

Industrial psychology

Answer 3

made by accident

Question 4

describe surveys

Answer 4

for large population, survey sofeware, cost effective

Question 5

Role uncertainty

Answer 5

lack of information, uncertain about their role and objectives

Question 6

Role conflict

Answer 6

2 > opposing expectations, too demanding , can’t fulfill expectation

Question 7

2 main conflict of role conflict

Answer 7

conflicting orders or tasks

conflicting with prodessional values

Question 8

receieing different instrictions from doctors for nurse

which role conflict?

Answer 8

conflciting orders or tasks

Question 9

nurse: I can’t do the way that I should

which role conflict?

Answer 9

Conflicting with professional values

Question 10

Why conduct interviews?

cons?

Answer 10

1. richer information about staff perception/ context
2. how staff interpret situation is very imporatnt for later on training (Resilience)

but very expensive and lot of staff time

Question 11

Doctors: they never listen!

what problem is this?

Answer 11

Over-generalisation (distorted thinking)

Question 12

Nurses: doctors are all the same, they think they are all that.

what problme is this?

Answer 12

Negative assumptiom based on stereotype

Question 13

Nurses: Doctors bosses you around, doctor gave me orders completetly oppo to the nurse department orders

what problem is this?

Answer 13

Role conflict

Question 14

nurses: I cannot do the work I should, pateints get meds late buz i am too busy

Answer 14

Conflicting with professional values

Question 15

Nurse: I must be able to spend time with a patient that doesnot have a family

what problem is this?

Answer 15

Inflexible professional standards

Question 16

Nurses: People from other ward are not as hard working, don’t wanna work with them

what problem is this?

Answer 16

Possible ingroup problems

Question 17

Nurse:
They sacked the catering staff without any notice, I could be next!

what probelm? (2)

Answer 17

concern about job insecurity

coping with uncertainty and loss of control

Question 18

the role of theory

Answer 18

help understand psy processes that underlie the stress response, and identify causes of symptoms

Question 19

stress and burnout happen easily when..?

Answer 19

demands are high and job positivity is low

Question 20

examples of capacity for reillence

Answer 20

high coping resources

Question 21

2 main points of Indivdual capacities for resillience

Answer 21

Rigid thinking styles

ability to cope with uncertainty

Question 22

2 points of situational factors

Answer 22

loss of control

job uncertainty

Question 23

loss of control in situational factor

Answer 23

little power of decision making and events that happen to them

Question 24

Individual characteristic of the nurse
e.g

Answer 24

extroversion

Question 25

Social idenity of the nurse

Answer 25

nursing staff

Question 26

wha is social identity?

Answer 26

a person’s perception of their self in important social categories or memberships

Question 27

The social identity perspective

Answer 27

consider both personal social identity important to self concept

Question 28

homogeneity

Answer 28

we see out group ppl are all the same,

e.g. nurses A hate both doctors and ward b nurses

Question 29

Job demand resources theory

causes and sypmtoms

Answer 29

c: job insecurity, loss of control and role ambigity

s: burnout and job-dissatisfaction

Question 30

models of resilience

cause and symtoms

Answer 30

cause: indiviual differences in capaciticies for resilience

s: poor well-being in response to change

Question 31

social identity theory

cause and symptoms

Answer 31

c: inter-group conflict

s: difficulty working together

Question 32

examples of intervention phase

Answer 32

group-based training

coaching

facilitating discussion among employees

organisational-level interventions

Question 33

what psychology does these refer to?

ecperiemntal psy
individual differences psy
Industria; engineering

EII

Answer 33

Industrial Psychology
(Field Psy)

Question 34

Hugo Munsterberg

Answer 34

selection system (streetcar)

eliminate bad drivers

Question 35

James Cattell

Answer 35

found Psychometric instruments (Pearson)

reaction time

time estimation

memory

Question 36

Frederick Taylor

Answer 36

Principale of scientific management

Time & motion study:
re-arrange element to maximise efficiency (the shovel example)

Question 37

Walter Dill Scott

Answer 37

The theory of advertising

(selection, culture, motivation)

Question 38

Walter Bingham

Answer 38

recruitment selection with (Yerkes)

Recruitment replacement with (scott)

Division of applied psychology (APA)

Psychological corporation

Question 39

Hawthorne studies

Answer 39

Listening to employees increase productivity

Industrial Fatigue

decreased working hours lead to higher production

Question 40

The Hawthrone effect

Answer 40

Elton Mayo

performance of a group increase irrespective of the surroundings

engaging with eomployee inprove productvivty

Question 41

Cardiovascular diseases 12000 men, both control griup and subject group change their habit

what effect?

Answer 41

Hawthorne effect

Elton Mayo

Question 42

Psychomotor testing

Answer 42

CTV test
SMI test
INSB test

for ab initio pilots

Question 43

Julius Caesar prove what?

Answer 43

leadership is a trait

agressive and dom

Question 44

Leadership-A Trait?

principles:

Answer 44

leadership style is relatively stable

can be evaluated

predisposition

Question 45

Winston Churchill

Answer 45

Leadership-A state

Question 46

Leadership-a state

Answer 46

governed by demands of situation

untable