organisation Flashcards
St Crispin’s day speech at battle of Agincourt
shared experience>’In group’ orientation>group norm> motivation (shakesspear)
SIGM
W.L Bryan
First coined the term ‘industrial psychology’
Industrial psychology
made by accident
describe surveys
for large population, survey sofeware, cost effective
Role uncertainty
lack of information, uncertain about their role and objectives
Role conflict
2 > opposing expectations, too demanding , can’t fulfill expectation
2 main conflict of role conflict
conflicting orders or tasks
conflicting with prodessional values
receieing different instrictions from doctors for nurse
which role conflict?
conflciting orders or tasks
nurse: I can’t do the way that I should
which role conflict?
Conflicting with professional values
Why conduct interviews?
cons?
- richer information about staff perception/ context
- how staff interpret situation is very imporatnt for later on training (Resilience)
but very expensive and lot of staff time
Doctors: they never listen!
what problem is this?
Over-generalisation (distorted thinking)
Nurses: doctors are all the same, they think they are all that.
what problme is this?
Negative assumptiom based on stereotype
Nurses: Doctors bosses you around, doctor gave me orders completetly oppo to the nurse department orders
what problem is this?
Role conflict
nurses: I cannot do the work I should, pateints get meds late buz i am too busy
Conflicting with professional values
Nurse: I must be able to spend time with a patient that doesnot have a family
what problem is this?
Inflexible professional standards
Nurses: People from other ward are not as hard working, don’t wanna work with them
what problem is this?
Possible ingroup problems
Nurse:
They sacked the catering staff without any notice, I could be next!
what probelm? (2)
concern about job insecurity
coping with uncertainty and loss of control
the role of theory
help understand psy processes that underlie the stress response, and identify causes of symptoms
stress and burnout happen easily when..?
demands are high and job positivity is low
examples of capacity for reillence
high coping resources
2 main points of Indivdual capacities for resillience
Rigid thinking styles
ability to cope with uncertainty
2 points of situational factors
loss of control
job uncertainty
loss of control in situational factor
little power of decision making and events that happen to them
Individual characteristic of the nurse
e.g
extroversion
