ORGA 316 Final Exam Reveiw

Question 1

Teamwork

Answer 1

A joint action by a team of individuals whose interest are subordinated to team unity.

Question 2

IDEO

Answer 2

Toys manufacturing company with a creative approach to business, no clear pecking order

Question 3

4 Benefits of Organization

Answer 3

1. Good for complicated and complex work that can’t be done by 1 person
2. Good when talent is shared in the whole organization
3. Empower with collaboration not competition
4. Help you feel like you belong, Cohesion

Question 4

Norms of Behaviour

Answer 4

The standards that a workgroup uses to evaluate the behaviour of a group

Question 5

Group Cohesion

Answer 5

The interpersonal glue that makes members of a group stick together.

Question 6

Tuckman 5 Stage Model to Group Development

Answer 6

1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning

Question 7

Norming

Answer 7

1st stage of Tuckman’s 5 stage model of group development.

Little agreement, unclear purpose, guidance and direction

Question 8

Storming

Answer 8

2nd stage of Tuckman’s 5 stage model of group development
Conflict increased clarity of purpose. Power struggles
Coaching

Question 9

Norming

Answer 9

3rd stage of Tuckman’s 5 stage model of group development
Agreement and consensus
Clear roles and responsibilities Facilitation

Question 10

Performing

Answer 10

4th stage of Tuckman’s 5 stage model of group development

Clear vision and purpose, focus on goal achievement, delegation

Question 11

Task completion

Answer 11

5th stage of Tuckman’s 5 stage model of group development

Task completion, Good feeling about achievements, Recognition

Question 12

3 Concepts of Power

Answer 12

1. Power
2. Influence
3. Authority

Question 13

Power

Answer 13

The ability to influence another person or relationship

Question 14

Influence

Answer 14

The process of affecting the thoughts and emotions of another person

Question 15

Authority

Answer 15

The right to influence others

Question 16

Zone of Indifference

Answer 16

The range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought.
Companies try to increase the zone of indifference.

Question 17

What is the least effective source of power

Answer 17

Coercion and legitimate power are the weakest

Question 18

What is the most effective source of power

Answer 18

Expert and referent power are strongest

Question 19

What source of power is a student developing

Answer 19

Students develop expert Power

Question 20

5 sources of power

Answer 20

1. Reward Power
2. Legitimate Power
3. Referent Power
4. Expert Power
5. Coercion Power

Question 21

Reward Power

Answer 21

Agent cources of power is in rewarding subject

Question 22

Legitamte Power

Answer 22

When both subject and agent agree that agent has influential right

Question 23

Referent Power

Answer 23

Based on interpersonal attraction

Question 24

Expert Power

Answer 24

Agent has the knowledge the agent needs

Question 25

Coercion Power

Answer 25

Agent’s ability to cause an unpleasant experience for a target ( Or Else Threat)

Question 26

Which power is power of future

Answer 26

Expert Power

Question 27

Lewin 3 Leadership Styles

Answer 27

1. Autocratic Style 2. Democratic Style 3. Laissez-faire Style

Question 28

Autocratic Leadership Style

Answer 28

dictatorship style

Question 29

Democratic Leadership Style

Answer 29

Uses democracy

Question 30

Laissez-faire style

Answer 30

Laissez faire style of economics

Question 31

Transactional Leadership

Answer 31

Uses reward and punishements as method of incentive

Question 32

Transfromational Leadership

Answer 32

Uses inspirational and excitement. Motivational speaker

Question 33

Situational Leadership

Answer 33

Suggest that the leaders behaviour should be adjusted to the maturity level of the followers

Question 34

2 Dimensions of Leader Behaviour

Answer 34

1. Task-oriented | 2. Relationship-oriented

Question 35

Emotional Intelligence

Answer 35

Ability to control one's emotions and others

Question 36

5 Styles of Conflict Resolution

Answer 36

1. Avoiding: Being Pussy 2. Accomodating: Your needs over mine 3. Competing: I'm gonna get mines, by any means 4. Compromising: you helpe me help you. 50/50 5. Collaborating: Unified political parties

Question 37

3 Levels of Organizational Culture

Answer 37

1. Artifacts 2. Values Espoused 3. Assumptions

Question 38

4 Levels of Culture

Answer 38

1. Artifacts: Physical signs, logos 2. Beliefs: Understnding of how things are related 3. Values: Long lasting belief of what is important 4. Assumptions: Taken for granted notion of how something should be in an organization

Question 39

Espoused Value

Answer 39

What people say they value

Question 40

Enacted Values

Answer 40

Values reflected in people's actions