Org Man Exam 1 Flashcards
Which of the following best defines an organization?
formalized relationships between people
The study of individual human behavior is —
Psychology
Which of the following is the best example of a visible part of an organization system?
leadership structure
Meaning best describes —
the uniquely relevant value of an organization’s purpose for each person
Safety refers to being protected from poor performance.
False
Identify the most correct sequence related to the importance of emotional intelligence.
thoughts, feelings, actions
Which of these represent the four categories of behaviors seen often in leaders, according to M. Hirst?
upgrade, develop, focus, and risk
Two metaphors are used by Nelson & Quick to describe human behavior in organizations. One of them is below — select it.
snake pit
Objective knowledge most frequently comes from —
Research
One of the following IS NOT one of the four components of an open system.
Reports
Three of the following describe the FORMAL organization. Select the one that is not.
cultural norms
Three of the following perceived losses impair our willingness to change. Select the one that is not.
loss of knowledge
The metaphor ‘clockwork’ most closely relates to —
the precision and order of an organization
The ‘snake pit’ metaphor most closely relates to —
Hirst Principle
Quick & Nelson referenced a compelling reason for understanding organizational behavior. Which of the following is it?
lack of civility
Which of the following will be important to hiring managers?
the degree to which the interviewer trusts you
your expected ability to do the job for which you are being interviewed
your projected ability to do larger, more sophisticated work in the future
According to the Hirst Principle, which of the following is the best approach to organizational dysfunction?
manage and minimize it within trusting, productive relationships
Which of the following best describes an effective mission/values statement?
Compelling
Clear
Concise
Which of the following term best describes an employee’s willingness to do more than what’s expected?
discretionary effort
A manager who doesn’t believe employees will do their best work unsupervised likely believes —
Theory X
M. Hirst attributed poor emotional intelligence to four types of flawed thinking — one is below. Select it.
Catastrophizing
The Meyer’s Briggs is an example of a tool that identifies and measures —
personality orientation
Which of the following affects a leader’s ability to motivate others?
personality orientation
clear goals and support
Environment
The ethical theory that focuses on the outcome of an act is generally described as —
Consequential
A complete understanding of organizational behavior requires an understanding of which of these?
human behavior and organizational context
The components of an ‘open systems’ view of organizations are:
Tasks, Structure, People, Technology
The broad concepts related to managing and minimizing organizational dysfunction is called the —
Hirst Principle
Which of these are essential to emotional intelligence?
Environmental awareness
Self governance
Self awareness
Which of these fields of study are included in organizational behavior?
Anthropology
Psychology
Sociology
In an open system view, structure involves the systems of communication, authority and roles, and workflow.
True
Nelson & Quick discussed two types of commitment. Which are they?
Affective & Continuance
Nelson & Quick defined emotions. Which of the following did they use?
discrete and fairly short-lived feelings that have a specific, known cause
Nelson & Quick defined ethics. Select their definition from the choices below.
the study of moral values and moral behavior
Machiavellianism is best described as:
a personality characteristic related to manipulating others
The core of Maslow’s theory is —
hierarchy of five levels of need
McClelland’s needs theory focuses on the following —
achievement, power, and affiliation
Nelson & Quick wrote that reinforcement and punishment are used to manage good and bad behavior.
True
When making decisions, feelers are most likely to —
prefer interpersonal involvement
Managers who use goal setting should ensure —
Supervisory commitment
Useful performance feedback
Employee participation
For the organizations that have successfully eliminated formal performance reviews, what did they create first?
a coaching culture based on frequent, constructive feedback
Nelson & Quick defined the process of goal setting. Which of the following did they use?
establishing desired results that guide and direct behavior
One of the following is NOT one of the components of Expectancy Theory. Which is it?
Social Dissonance (the components are: valence, instrumentality, expectancy)
Which of the following is a significant limitation of contemporary motivational theories?
They have been developed by and about Americans
Related to motivational theory, what does ‘extinction’ mean?
ignoring bad behavior
Learning is the change of behavior acquired through experience.
True
People believe that there is a correlation between their effort, their performance, and the outcomes they receive.
True
The principle differences between leadership and management are vision and change.
True
