Oral Communication Flashcards
Function that motivates and encourages
people to live better
Motivation
The speaker can show respect to his/her receivers
through understanding their culture, values, and
beliefs.
Courtesy
Function to control behavior
Regulation/Control
functions to convey
information
Information Dissemination
the environment where communication
takes place
Context
the reactions, responses, or information
provided by the receiver
Feedback
The volume or rate we talk with friends or
acquaintances.
Level of Speech
Avoiding mistakes in grammar helps to boost
the credibility and effectiveness of the
message, and at the same time it eliminates
negative impact on the audience
Correctness
Effective communication is backed up by
facts, figures, and real-life examples or
situations.
Concreteness
Generally how each
individual interprets the world around
him. But any message which is against their
values is not accepted.
Perceptual Differences
Function to allows individuals to
interact with others
Social Interaction
The process of converting the message
into words, actions, or other forms that
the speaker understands
Encoding
the medium or the means, such as
personal or non-personal, verbal or
nonverbal, in which the encoded message
is conveyed
Channel
Model designed to mirror the functioning of radio and telephone technologies, All about signals
Shannon-Weaver Model
that we
project or incorporate in our speech when talking
face-to-face with people
Non verbal actions
What two factors should be considered for communication to take place?
a. message should be clear
b. message must be understood by the receiver
One cannot always
retain what is being told specially if
he is not interested or not attentive.
Poor retention
Same word may mean different to different
individuals.
Language Differences
Function that facilitates people’s
expression of their feelings
and emotions
Emotional Expression
In order to be effective, the speaker should give
high regard and courtesy to audience’s
background information such as his/her culture,
education, religion, status, mood, feelings, and
needs.
Consideration
. Only
the people at the top level can see the
overall picture while the people at low
level just have knowledge about their
own area and a little knowledge about
other areas. (Heirarchy)
Complexity in Organizational Structure
model shows a circular
process of interaction between the persons
involved in the communication, with each one actively participating and sharing ideas with one another (dynamin, face-to-face, video call)
Transactional Model
A two-way process of connecting to
both living and non-living things
Communication
a two-way communication
process where a response is given after a
message is sent (intentionally and unintentionally)
Interactive Communication
In a haste to meet deadlines, the
formal channels of
communication are shortened, or
messages are partially given, i.e., not completely transferred. Thus
sufficient time should be given for effective communication.
Time Pressures
one-way,
focusing on the transmission of a
message to a receiver who never
responds
Linear Communication
Means of sharing and
exchanging messages, information, ideas,
and feelings for mutual understanding.
Communication
Thus, repetitive
messages should be ignored for effective communication. (Just listen, but not hear)
Inattention
the recipient of the message, or
someone who decodes the message
Receiver
Also, when we send text
or chat messages, we are misinterpreted because
those messages are often
Brief and devoid of emotions.
something that causes something else
to happen, develop, or become more
active
Stimulus
If the receiver
feels that communicator is angry,
he interprets that the information
being sent is very bad.
Emotions
the factors that affect the flow of
communication
Barrier
Model of two way communication
Schramm’s Model
are
the ones who break down and destroy
a conversation.
Communication Barriers
A message understood
Communication
Elements of Communication
source of information or message
Speaker
Managers are surrounded with a pool of information. It is essential to control
this information flow else the information is likely to be misinterpreted or forgotten or overlooked
Information Overload
The message should be direct or straight
to the point and should be expressed in
the least possible number of words
Conciseness
the process of interpreting the
encoded message of the speaker by
the receiver
Decoding
Two ways to exchange ideas with others.
Words and Gestures/Facial Expressions
Physical
distractions are also there such as,
poor lightning, uncomfortable
sitting, unhygienic room also affects
communication in a meeting.
Distractions/Noise
What’s the reason behind the tremendous change in communication?
Technology
Social Interaction through messages
Communication
the information, ideas, thoughts
conveyed by the speaker in words or
in actions
Message
It implies the use of simple and specific words
to express ideas.
Clearness
The speaker should include
everything that the receiver needs to hear,
respond, react, or evaluate properly.
Completeness
