oral communication

Question 1

7 C’s

Answer 1

completeness, conciseness consideration, concreteness, courtesy, clarity, correctness

Question 2

a process by which information is exchanged between individuals through a common system or symbols, signs or behavior

Answer 2

communication

Question 3

functions of communication

Answer 3

control bahavior, social interaction, motivate people, emotional expression, information dessimation

Question 4

types of communication

Answer 4

formal and informal

Question 5

3 basic models of communication

Answer 5

transmission model, interaction model, transaction model

Question 6

a linear one way process

Answer 6

transmission model

Question 7

participants alternate positions as sender and receiver, sending message and receiving feedback

Answer 7

interaction model

Question 8

takes physical and psychological context into account

Answer 8

transaction model

Question 9

it pertains communication among people from different nationalities

Answer 9

intercultural communication

Question 10

looking at another culture from the perspective one’s own culture

Answer 10

ethnocentrism

Question 11

looking at other culture by it’s own perspective

Answer 11

ethnorelativism

Question 12

developmental of intercultural sensitivity

Answer 12

denial, defense, minimization, acceptance, adaptation, integration

Question 13

I Sensitivity - the individual does not recognize cultural differences

Answer 13

denial

Question 14

ISensitivity - the individual starts to recognize cultural differences and is intimidated by them

Answer 14

defense

Question 15

ISentivity - although individuals see cultural differences they bank more on the universality of ideas rather than cultural differences

Answer 15

minimization

Question 16

ISentivity - the individual begins to appreciate important cultural differences in behavior and eventually in values

Answer 16

acceptance

Question 17

ISenstivity - the individual is very open to world views when accepting new perspectives, empathy most common form of adaptation

Answer 17

adaptation

Question 18

ISentivity - individuals begins to start to go beyond their own cultures and see themselves and their actions based multifarious cultural viewpoints

Answer 18

integration

Question 19

A competent intercultural communicator is

Answer 19

flexible, reflective, adaptable, sensitive, open mindedness, polite, critical and creative thinker

Question 20

type of barrier: disturbances in our sorroundings

Answer 20

physical barrier

Question 21

type of languager barrier: arise from our thoughts emotions

Answer 21

psychological barrier

Question 22

type of language barrier: values beliefs and traditon

Answer 22

cultural barrier

Question 23

type of language barrier: occur when two people speak different language

Answer 23

linguistic barrier

Question 24

type of noise: environment

Answer 24

external noise

Question 25

type of noise: thoughts that cause distractions

Answer 25

internal noise

Question 26

type of noise: another meaning implied, have different meanings or interpretations of the word

Answer 26

semantic noise

Question 27

type of speech context: where the speaker acts as the sender and speaker of the message

Answer 27

intrapersonal

Question 28

type of speech context: communication between and among people

Answer 28

interpersonal

Question 29

2 types of interpersonal

Answer 29

DYAD, small group

Question 30

type of speech context: communication that enables you to send or deliver a message before a crowd

Answer 30

public

Question 31

type of speech context: communication through radio books newspaper magazines, television and the internet

Answer 31

mass communication

Question 32

type of speech style: private communication between or among close family members

Answer 32

intimate

Question 33

type of speech style: common among peers and friends, jargon and slangs are used

Answer 33

casual

Question 34

type of speech style: standard or professional, acceptable language is a must

Answer 34

consultative

Question 35

type of speech style: it’s a one way, like pledges anthems and marriage

Answer 35

formal

Question 36

type of speech style: remains unchanged in time

Answer 36

frozen

Question 37

elements of communication

Answer 37

speaker, message, encoding, channel decoding, receiver, feedback, context, barrier

Question 38

elements of comm: provider of information

Answer 38

speaker

Question 39

elements of comm: information, ideas thoughts conveyed by the speaker in words

Answer 39

message

Question 40

elements of comm: the medium, means or way of communicaton

Answer 40

channel

Question 41

elements of comm: process of converting message into words action or other forms that the speaker understands

Answer 41

encoding

Question 42

elements of comm: interpreting the encoded message of the speaker

Answer 42

decoding

Question 43

elements of comm: recipient of the message

Answer 43

receiver

Question 44

elements of comm: reactions, responses

Answer 44

feedback

Question 45

elements of comm: environment where communication takes place

Answer 45

context

Question 46

elements of comm: factors that affect the flow of communication

Answer 46

barriers