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OPS 571 Complete Class - NO FINAL

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OPS 571 Operations Management

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OPS 571 Complete Week 1

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OPS 571 Week 1 DQ 1
How does the QFD approach help? What are some limitations of the QFD approach?

OPS 571 Week 1 DQ 2
Some suggest that customer expectation is the key to service success. Give an example from your own experience to support or refute this assertion.

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OPS 571 Complete Week 2

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OPS 571 Week 2 DQ 1
Management may choose to build up capacity in anticipation of demand or in response to developing demand. Cite the advantages and disadvantages of both approaches.

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OPS 571 Complete Week 3

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OPS 571 Week 3 DQ 1
Think about your latest trip to a hospital/health care facility. How many different handoffs did you encounter? How would you rate the quality of the service relative to the patient experience and relative to that of the friends and family?

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OPS 571 Complete Week 4

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OPS 571 Week 4 DQ 1
Why would subcontractors for a government project want their activities on the critical path? Under what conditions would they try to avoid being on the critical path?

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OPS 571 Complete Week 5

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OPS 571 Week 5 DQ 1
“If line employees are required to work on quality improvement activities, their productivity will suffer.” Discuss.

OPS 571 Week 5 DQ 2
Is the goal of Six Sigma realistic for services such as Amazon?

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OPS 571 Complete Week 6

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OPS 571 Week 1 DQ 1

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How does the QFD approach help? What are some limitations of the QFD approach?

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OPS 571 Week 1 DQ 2

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Some suggest that customer expectation is the key to service success. Give an example from your own experience to support or refute this assertion.

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OPS 571 Week 1 DQ 3

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Could a service firm use a production-line approach or self-service design and still keep a high customer focus (personal attention)? Explain and support your answer with examples.

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OPS 571 Week 1 Individual Process Design Matrix and Summary

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Complete the Process Design Matrix.
Write an executive summary identifying appropriate design approaches for a selected product and service.
• Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.

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OPS 571 Week 1 Quiz

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1.) Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?
An unidentifiable waste
A service defect
A new process design flaw
A reason for over-production
2 .) For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?

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OPS 571 Week 2 DQ 1

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Management may choose to build up capacity in anticipation of demand or in response to developing demand. Cite the advantages and disadvantages of both approaches.

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OPS 571 Week 2 DQ 2

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What are some major capacity considerations in a hospital? How do they differ from those of a factory?

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OPS 571 Week 2 DQ 3

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Explain how having more work-in-process inventory can improve the efficiency of a process. How can this be bad?

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OPS 571 Week 2 DQ 4

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If you could locate your new software development company anywhere in the world, which place would you choose, and why?

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OPS 571 Week 2 Individual Process Designs and Supply Chains

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OPS 571 Week 2 Learning Team Reflection

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OPS 571 Week 2 Quiz

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1.) In the pull system, which of the following is the partner that begins the process of pulling?
Vendors
Quality control personnel
Customers
Executive management

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OPS 571 Week 3 DQ 1

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Think about your latest trip to a hospital/health care facility. How many different handoffs did you encounter? How would you rate the quality of the service relative to the patient experience and relative to that of the friends and family?

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OPS 571 Week 3 DQ 2

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With so much productive capacity and room for expansion in the United States, why would a company based in the United States choose to purchase items from a foreign firm? Discuss the pros and cons.

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OPS 571 Week 3 DQ 3

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From the choice of simple moving average, weighted moving average, exponential smoothing, and linear regression analysis, which forecasting technique would you consider the most accurate? Why?

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OPS 571 Week 3 Individual Process Designs and Supply Chains, Pt 2

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OPS 571 Week 3 Learning Team Reflection
Discuss the following:

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• What is the chase strategy?
• Identify 2-3 companies that might use the chase strategy
• What are some of the challenges associated with using the chase strategy and why?
Prepare a 350- to 1,050-word paper detailing the findings of your discussion.

Click the Assignment Files tab to submit your assignment.

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OPS 571 Week 3 Quiz http://www.assignmentclick.com/OPS-571/OPS-571-Week-3-Quiz 1.) When considering outsourcing, what should firms tend to avert? Allowing outsourcing to develop into a substitute for innovation Losing control of non-core activities Giving the outsourcing partner opportunities to become a strong competitor

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OPS 571 Week 4 DQ 1 http://www.assignmentclick.com/OPS-571/OPS-571-Week-4-DQ-1 Why would subcontractors for a government project want their activities on the critical path? Under what conditions would they try to avoid being on the critical path?

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OPS 571 Week 4 DQ 2 http://www.assignmentclick.com/OPS-571/OPS-571-Week-4-DQ-2 What was the most complex project that you have been involved in? Give examples of the following as they pertain to the project: the work breakdown structure, tasks, subtasks, and work package. Were you on the critical path? Did it have a good project manager?

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OPS 571 Week 4 DQ 3 http://www.assignmentclick.com/OPS-571/OPS-571-Week-4-DQ-3 Watch the "Project Management" video in the Supply Chain Management Video Lecture Series.

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OPS 571 Week 4 DQ 4 http://www.assignmentclick.com/OPS-571/OPS-571-Week-4-DQ-4 Watch the "Project Management" video in the Supply Chain Management Video Lecture Series.

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OPS 571 Week 4 Learning Team Supply Chain Design Paper http://www.assignmentclick.com/OPS-571/OPS-571-Week-4-Learning-Team-Supply-Chain-Design-Paper

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OPS 571 Week 4 Quiz http://www.assignmentclick.com/OPS-571/OPS-571-Week-4-Quiz

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OPS 571 Week 5 Learning Team Reflection Discuss the following: http://www.assignmentclick.com/OPS-571/OPS-571-Week-5-Learning-Team-Reflection • What are TQM and ISO? • How might TQM and ISO be used to improve an organization? • What are the benefits and challenges each? • What is the role of a Quality Control department in relation to either TQM or ISO? Prepare a 350- to 1,050-word paper detailing the findings of your discussion. Click the Assignment FIles tab to submit your assignment.

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OPS 571 Week 5 Quiz http://www.assignmentclick.com/OPS-571/OPS-571-Week-5-Quiz ``` 1.)Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services? AS 9000 TL 9000 QS 9000 AI 9000 ```

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OPS 571 Week 6 DQ 1 http://www.assignmentclick.com/OPS-571/OPS-571-Week-6-DQ-1 "You don't inspect quality into a product; you have to build it in." Discuss the implications of this statement.

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OPS 571 Week 6 DQ 2 http://www.assignmentclick.com/OPS-571/OPS-571-Week-6-DQ-2 Explain how a nonbottleneck can become a bottleneck.

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