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OPS 571 Complete Class - NO FINAL
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OPS 571 Operations Management
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OPS 571 Complete Week 1
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OPS 571 Week 1 DQ 1
How does the QFD approach help? What are some limitations of the QFD approach?
OPS 571 Week 1 DQ 2
Some suggest that customer expectation is the key to service success. Give an example from your own experience to support or refute this assertion.
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OPS 571 Complete Week 2
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OPS 571 Week 2 DQ 1
Management may choose to build up capacity in anticipation of demand or in response to developing demand. Cite the advantages and disadvantages of both approaches.
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OPS 571 Complete Week 3
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OPS 571 Week 3 DQ 1
Think about your latest trip to a hospital/health care facility. How many different handoffs did you encounter? How would you rate the quality of the service relative to the patient experience and relative to that of the friends and family?
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OPS 571 Complete Week 4
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OPS 571 Week 4 DQ 1
Why would subcontractors for a government project want their activities on the critical path? Under what conditions would they try to avoid being on the critical path?
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OPS 571 Complete Week 5
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OPS 571 Week 5 DQ 1
“If line employees are required to work on quality improvement activities, their productivity will suffer.” Discuss.
OPS 571 Week 5 DQ 2
Is the goal of Six Sigma realistic for services such as Amazon?
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OPS 571 Complete Week 6
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OPS 571 Week 1 DQ 1
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How does the QFD approach help? What are some limitations of the QFD approach?
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OPS 571 Week 1 DQ 2
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Some suggest that customer expectation is the key to service success. Give an example from your own experience to support or refute this assertion.
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OPS 571 Week 1 DQ 3
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Could a service firm use a production-line approach or self-service design and still keep a high customer focus (personal attention)? Explain and support your answer with examples.
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OPS 571 Week 1 Individual Process Design Matrix and Summary
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Complete the Process Design Matrix.
Write an executive summary identifying appropriate design approaches for a selected product and service.
• Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.
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OPS 571 Week 1 Quiz
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1.) Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?
An unidentifiable waste
A service defect
A new process design flaw
A reason for over-production
2 .) For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?
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OPS 571 Week 2 DQ 1
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Management may choose to build up capacity in anticipation of demand or in response to developing demand. Cite the advantages and disadvantages of both approaches.
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OPS 571 Week 2 DQ 2
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What are some major capacity considerations in a hospital? How do they differ from those of a factory?
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OPS 571 Week 2 DQ 3
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Explain how having more work-in-process inventory can improve the efficiency of a process. How can this be bad?
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