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Question 1

Definitions of Quality

Answer 1

ASQ
User-Based
Manufacturing-Based
Product-Based

Question 2

The Malcolm Baldrige National Quality Award

Answer 2

an award established by the U.S. Congress in 1987 to raise awareness of quality management and recognize U.S. companies that have implemented successful quality management systems

Question 3

ISO Quality Standards

Answer 3

a company or organization must submit documents that report its internal processes, procedures and standards. These documents (or Quality Management System) determines that a company is able to provide quality products and services consistently

Question 4

Process-Focused Strategy
(Project, Job Shop, Batch Shop)

Answer 4

• Facilities are organized by process
• Similar processes are together
  – Example: All drill presses are together, all saws
  are together,
• Low volume, high variety products

Question 5

Repetitive Focused Strategy
(Assembly line, Production Line)

Answer 5

• Facilities often organized by assembly lines
• Characterized by modules
  – Parts & assemblies made previously
• Modules combined for many output options

Question 6

Product-Focused Strategy
(Continuous Flow)

Answer 6

• Facilities are organized by product
• High volume, low variety products

Question 7

Mass Customization

Answer 7

• Using technology and imagination to rapidly
  mass-produce products that cater to sundry
  unique customer desires.
• Under mass customization the three process
  models become so flexible that distinctions
  between them blur, making variety and volume
  issues less significant.

Question 8

Capacity

Answer 8

The “throughput,” or number of units a
facility can hold, receive, store, or produce in a
period of time

Question 9

Design capacity

Answer 9

Capacity a firm is designed to
have. Also called Best Operating Level

Question 10

Utilization

Answer 10

Actual output as a percent of Design
Capacity